Let me begin by saying that this is not the first place that we have rented as a family. This is the first time that items for basic needs were not provided. We had a conversation about not enough towels, and no trash bags, and you stated that someone would be bringing some. Apparently, this is a line that has been told to other tenants; no one showed up for them or for us, either. We ended up having to buy toilet paper, paper towels, actual towels, dishwasher tablets, trash bags, and cleaning wipes. The washing machine did not drain, apparently the cable bill had not been paid, as there was a notice on the tv to that effect, so we had no wifi or television. Only one shower had hot water. The bunk beds had little support; our teenager felt safer sleeping on the couch. There were positives: It was a very nice property. The pool was nice (although the filter needed to be cleaned, badly, which we did). It was great having 4 refrigerators, and ice makers. We appreciated the big kitchen and played family games at the large dining table. The garage area was perfect for hanging out after the pool. I just feel that expecting people to bring the supplies that we had to purchase was asking too much; who brings those things on vacation? It would have been easy to bring this up to a 4-5 star property, with a little more consideration. Perhaps you've had bad results with other tenants taking those things, I don't know. But all in all, we made the best of it, and enjoyed our stay.