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Reviews of Best Western Plus Galveston Suites

2.5 out of 5
Best Western Plus Galveston Suites
8502 Seawall Blvd, Galveston, TX

Reviews

8.8

Excellent

Rating 10 - Excellent. 597 out of 1002 reviews" "
Rating 8 - Good. 236 out of 1002 reviews" "
Rating 6 - Okay. 88 out of 1002 reviews" "
Rating 4 - Poor. 44 out of 1002 reviews" "
Rating 2 - Terrible. 37 out of 1002 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Robert Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous location and gulf views.
Stayed 1 night in May 2024
Response from GM on 23 May 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. Sincerely,General Manager

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from GM on 22 May 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. Sincerely,General Manager

6/10 Okay

Geralyn

Travelled with partner, Travelled with group
Liked: Staff & service
Disliked: Amenities
Found a few roaches in the bathroom running around.
Stayed 2 nights in May 2024
Response from GM on 19 May 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.  I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, General Manager

10/10 Excellent

Carlos, Richardson TX

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from GM on 18 May 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. Sincerely,General Manager

10/10 Excellent

sumi

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in May 2024
Response from GM on 16 May 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. Sincerely,General Manager

10/10 Excellent

Tyna

My husband and I just got back from there staying at the hotel. Staff was friendly and helpful. Room was nice and the balcony view was beautiful. We will be staying again. Thank you
Stayed 3 nights in May 2024
Response from GM on 16 May 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. Sincerely,General Manager

10/10 Excellent

Tracy

Travelled with family
Liked: Amenities
We always like to book here because it is directly across the street from a very less populated Beach. Also we always book the top floor away from the elevator double queen bed suite. Tons of space perfect view of the ocean and you don't necessarily see the road below from up high. The Pelicans fly right by your balcony for great pictures. Large free breakfast we take to our room and enjoy in peace before heading out. Always quiet and clean. And you can get really good rates if you book a couple of months ahead of time off season. Just two weeks before the summer and I only paid a hundred bucks a night leaving before the weekend. Left us extra money for all the wonderful shopping in the area. We will be back!
Stayed 2 nights in May 2024
Response from GM on 15 May 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. Sincerely,General Manager

10/10 Excellent

Larry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, friendly staff
Stayed 1 night in May 2024
Response from GM on 13 May 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. Sincerely,General Manager

10/10 Excellent

Sheila, Kodiak

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent and the room was nice.
Stayed 8 nights in Apr 2024
Response from GM on 19 May 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. Sincerely,General Manager

10/10 Excellent

Rubie

Travelled with partner
We had a room on the first floor & it was very quiet. The bed was really comfortable. The breakfast was exceptional.
Stayed 2 nights in May 2024
Response from GM on 9 May 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. Sincerely,General Manager

6/10 Okay

Debra

Liked: Cleanliness, staff & service
Water in shower and sink were way too hot, burned us
Stayed 2 nights in May 2024
Response from GM on 9 May 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.  I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, General Manager

10/10 Excellent

Meagan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Really enjoyed our stay here! Customer service was top tier friendly, and helpful!! Our room was clean and fresh which is a MUST for me. Breakfast was prepared and many options to choose from. Everything really was spectacular minus the construction over the pool area, it was kinda messy but understandable. Will return to this facility and highly recommend to others!! (:
Stayed 1 night in May 2024
Response from GM on 7 May 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. Sincerely,General Manager

8/10 Good

Ashley, RICHMOND

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from GM on 8 May 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. Sincerely,General Manager

6/10 Okay

Daniel

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from GM on 7 May 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. Sincerely,General Manager

10/10 Excellent

Ronna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right across the street is the beach. Liked that we were able ti walk by the beach on a sidewalk. It was in a good location so you could walk to restaurants.
Stayed 1 night in Feb 2024

10/10 Excellent

Maryjane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from GM on 4 May 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. Sincerely,General Manager

10/10 Excellent

Vicky

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
We have enjoyed our stay. It is located right across Seawall drive to the beach and all rooms face the beach and have balconies.
Stayed 1 night in May 2024
Response from GM on 2 May 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. Sincerely,General Manager

10/10 Excellent

Maya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This location is awesome. Super quiet and convenient! I felt safe and comfortable my entire stay.
Stayed 3 nights in Apr 2024
Response from GM on 2 May 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. Sincerely,General Manager

10/10 Excellent

William P.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place.
Stayed 2 nights in Apr 2024
Response from GM on 2 May 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. Sincerely,General Manager

10/10 Excellent

MARY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right across from the beach. Lots of choices for breakfast. Friendly staff. Plenty of parking. Clean, comfortable rooms.
Stayed 7 nights in Apr 2024
Response from GM on 1 May 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. Sincerely,General Manager

10/10 Excellent

Evangelina

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Apr 2024
Response from GM on 30 Apr 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. Sincerely,General Manager

10/10 Excellent

Kristyn

Stayed 1 night in Apr 2024
Response from GM on 19 May 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. Sincerely,General Manager

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from GM on 26 Apr 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. Sincerely,General Manager

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Nice views along the Gulf Coast Shore and the hotel was easy to find.
Stayed 3 nights in Apr 2024
Response from GM on 25 Apr 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. Sincerely,General Manager

4/10 Poor

JOSE

Disliked: Amenities, property conditions & facilities
I dont think the high reviews of this hotel is a good as it shows... it's a very low quality hotel, rooms are outdated, shower only get hot water, people smoking marihuana inside the hotel, etc... and the surrounding areas looks unsafe... only highlight is the ocean in front of the hotel which is nice.
Stayed 1 night in Apr 2024
Response from GM on 23 Apr 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.  I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, General Manager

8/10 Good

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Baloney with gulf view, breakfast, coffee in lobby.
Stayed 1 night in Apr 2024
Response from GM on 23 Apr 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. Sincerely,General Manager

10/10 Excellent

Mike

Stayed 1 night in Apr 2024
Response from GM on 12 May 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. Sincerely,General Manager

4/10 Poor

Arely

Travelled with partner
Disliked: Cleanliness
The rooms were okay size.
Stayed 1 night in Apr 2024
Response from GM on 21 Apr 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. Sincerely,General Manager

10/10 Excellent

Jose

Stayed 2 nights in Apr 2024
Response from GM on 11 May 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. Sincerely,General Manager

4/10 Poor

Jeanne, Vancouver

Travelled with group
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Room layout was great but it was filthy!! Hair in ice bucket, sink and tub, stains or unwashed pillow cases, we couldn’t tell which, filthy table tops, nightstands, walls had dirty handprints, walls in bathroom only half painted, dirty door jambs, walls in bathroom had something splattered on them and white lamp shades had dark stains. Really too bad because size of the room is great
Stayed 1 night in Apr 2024
Response from GM on 21 Apr 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.  I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, General Manager

8/10 Good

Rene, Renton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent breakfast options. Right across from beach with balcony. Friendly staff.
Stayed 3 nights in Apr 2024
Response from GM on 19 Apr 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. Sincerely,General Manager

8/10 Good

Karen

Stayed 1 night in Apr 2024
Response from GM on 9 May 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. Sincerely,General Manager

10/10 Excellent

Cynthia, Decatur

It was great for the price
Stayed 1 night in Apr 2024
Response from GM on 18 Apr 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. Sincerely,General Manager

2/10 Terrible

Scott

Stayed 1 night in Apr 2024
Response from GM on 8 May 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. Sincerely,General Manager

8/10 Good

Jay & Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
My only complaint was that our room was never vacuumed, our bed was never made, and our coffee supplies were never replenished during our entire stay. They only changed the towels out and emptied the trash daily.
Stayed 3 nights in Apr 2024
Response from GM on 18 Apr 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. Sincerely,General Manager

10/10 Excellent

Lori

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wish we had someone clean our room while we were out, and towel exchange.
Stayed 2 nights in Apr 2024
Response from GM on 15 Apr 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. Sincerely,General Manager

10/10 Excellent

Alaina

Awesome place to stay! Beautiful views, friendly staff, huge rooms and a short walk to food and the store.
Stayed 1 night in Apr 2024
Response from GM on 13 Apr 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. Sincerely,General Manager

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shower weak, did not spray water into much of its spacious area, and faucet gave few options. Wish the pool and hot tub were open before 10 AM or after 10 PM. Other than that everything was great.
Stayed 1 night in Apr 2024
Response from GM on 11 Apr 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. Sincerely,General Manager

8/10 Good

Edwin

Travelled with family
Liked: Staff & service, amenities
We stayed here prior to a cruise. The hotel it’s self was what we’re expected. Lots of parking, staff were friendly. It was too bad they didn’t have a shuttle to the cruise terminal. Overall we would stay there again. All rooms have a view of the ocean!
Stayed 2 nights in Mar 2024
Response from GM on 10 Apr 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. Sincerely,General Manager

10/10 Excellent

Billy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from GM on 10 Apr 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. Sincerely,General Manager

8/10 Good

Dana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that you could see and access the water of the gulf right in front of the hotel. There was a lot to see and explore. Everything in easy access.
Stayed 1 night in Mar 2024
Response from GM on 8 Apr 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. Sincerely,General Manager

10/10 Excellent

Samantha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean, staff were nice. Furniture in the room is showing a bit of wear. Breakfast was not great, but nice that it was an option.
Stayed 1 night in Mar 2024
Response from GM on 5 Apr 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. Sincerely,General Manager

10/10 Excellent

Heidi

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasantly surprised! Clean, friendly and a great view!
Stayed 1 night in Mar 2024
Response from GM on 29 Mar 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. Sincerely,General Manager

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM on 29 Mar 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. Sincerely,General Manager

10/10 Excellent

Dalton

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is very good and quiet
Stayed 1 night in Mar 2024
Response from GM on 28 Mar 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. Sincerely,General Manager

8/10 Good

Douglas Dean

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from GM on 29 Mar 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. Sincerely,General Manager

8/10 Good

daisy

Liked: Staff & service, amenities, property conditions & facilities
Nice rooms with a few of the gulf. Not the most clean but still good for the price. Would come back!
Stayed 1 night in Mar 2024
Response from GM on 25 Mar 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. Sincerely,General Manager

10/10 Excellent

Emari

Stayed 2 nights in Mar 2024
Response from GM on 15 Apr 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. Sincerely,General Manager

10/10 Excellent

Megan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire staff was wonderful and welcoming! The room was very clean and comfortable, and The breakfast every morning was diverse, and delicious! I would recommend Best Western to any travelers headed towards Galveston!
Stayed 2 nights in Mar 2024
Response from GM on 27 Mar 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. Sincerely,General Manager

10/10 Excellent

Marc

Travelled with family, Travelled with group
Staff was extremely helpful and very knowledgeable about this area
Stayed 2 nights in Mar 2024
Response from GM on 24 Mar 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. Sincerely,General Manager