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Reviews of New Old Dutch House - Galle Fort

3 out of 5
New Old Dutch House - Galle Fort
21, Middle Street, Fort, Galle, Galle

Reviews

8.0

Very good

Rating 10 - Excellent. 13 out of 33 reviews" "
Rating 8 - Good. 12 out of 33 reviews" "
Rating 6 - Okay. 5 out of 33 reviews" "
Rating 4 - Poor. 1 out of 33 reviews" "
Rating 2 - Terrible. 2 out of 33 reviews" "

8.6/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Valued place to stay
In the old Galle. Very good location for strolling around the old Galle. Hotel is clean and comfort. Staff are friendly. I can recommend the hotel.
Stayed 1 night in Mar 2020
Response from Manager on 8 Mar 2020
Dear Guest, Thank you for choosing to stay with New old dutch house, and for your compliments. We are delighted you enjoyed your stay with us. Best Wishes!

10/10 Excellent

Rhiannon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern hotel and helpful staff
Modern hotel, my room had a nice big bathroom and a tv. I had issues with the WiFi so connected in the lobby (on large comfy sofas!) while they sorted it.
Stayed 1 night in Jan 2020
Response from Manager on 18 Feb 2020
Dear Sir, We are highly appreciated your comment .it showed us you were very happy with our services. Thank you for the recommendation .Hope to see you again

10/10 Excellent

Nicklas Møller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Manager on 4 Feb 2020
Dear Sir, We are highly appreciated your comment .it showed us you were very happy with our services. Thank you for the recommendation .Hope to see you again

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a small boutique style hotel in Galle fort. Staff is very friendly and helpful with your needs. Breakfast both local and continental is OK. There is a great restaurant in front of the hotel.
Stayed 1 night in Jan 2020
Response from Manager on 27 Jan 2020
Dear Sir, We are highly appreciated your comment .it showed us you were very happy with our services. Thank you for the recommendation .Hope to see you again

8/10 Good

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service was really good!
Stayed 2 nights in Sep 2019
Response from Manager on 30 Sept 2019
Dear Sir, We are highly appreciated your comment .it showed us you were very happy with our services. Thank you for the recommendation .Hope to see you again.

10/10 Excellent

Andy, Crewe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cracking guest house with unbelievably friendly staff. Undoubtedly you will pay a lot more more and receive an inferior service for higher star rated accommodation in Sri Lanka . Rooms clean and tidied every day . The breakfast was not extravagant but more than adequate , fruit , toast , tea and eggs although the Sri Lankan breakfast was ace , but you do have to ask. As for the staff they can get you anything you need , from Tuk Tuks to the best exchange rate .
Stayed 6 nights in Nov 2018
Response from M.ihraas on 29 Nov 2018
Dear Guest, Thank you for choosing to stay with New old dutch house, and for your compliments. We are delighted you enjoyed your stay with us. Best Wishes!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy and Relaxed
Great little hotel within the walls of Galle Fort. Close enough to walk to all the main sites, but a block or so away from the busier streets, which is good because it is a little quieter. Very clean, with very friendly and helpful staff. Only stayed one night, but would have stayed longer had my itinerary permitted. Cozy and relaxed.
Stayed 1 night in Jul 2018
Response from Manager on 30 Sept 2019
Dear Guest, Thank you for choosing to stay with New old dutch house, and for your compliments. We are delighted you enjoyed your stay with us. Best Wishes!

8/10 Good

Megan

Liked: Cleanliness, property conditions & facilities, room comfort
Shady and dishonest Behaviour
This guesthouse was nice, well located. However, upon arrival (at 6pm) the hotel offered us an upgrade on our room for USD10 - we had booked a standard room with a shared bathroom and they offered us a room with a private bathroom for this amount. We are backpackers and only staying one night so we declined and were told to wait then another man came out and offered the upgrade again to which we declined again. They told us to sit and wait for 10minutes, the same man thrn came back and acted like they were doing us a massive favour by upgrading us for free to a room with a private bathroom. He then explained the room we had booked was unavailable due to construction, so it was actually their fault that they couldn't put us in the original room. Basically, they had no choice but to put us in the better room and tried to take advantage by trying to see would we pay for it first. Really really bad form, it was their fault they did not have the lower room available and it should have just been given to us at their own cost. So dishonest!!
Stayed 1 night in Feb 2018
Response from Manager on 30 Sept 2019
Dear Guest, Thank you for choosing to stay with New old dutch house, and for your compliments. We are delighted you enjoyed your stay with us. Best Wishes!

2/10 Terrible

annoyed, uk

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only wifi in hotel reception to harass
I was harassed from the moment I arrive by hotel staff also tuc tuc 500-1000 more from hotel avoid
Stayed 5 nights in Feb 2018

8/10 Good

Rhonda, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quality small place inside fort
It is a great place to explore the fort and township. Comfortable and clean
Stayed 1 night in Feb 2018
Response from Manager on 30 Sept 2019
Dear Guest, Thank you for choosing to stay with New old dutch house, and for your compliments. We are delighted you enjoyed your stay with us. Best Wishes!

10/10 Excellent

Anne-Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quirky and good value.
A quirky little guest house which we chose for its position in Galle Fort and its price. It was very simple but good value for money, spotlessly clean and staffed by very helpful and charming young men. We paid more to have an en suite bathroom which was a bit dated, loo and shower within a plastic compartment and basin in the room. I peeked into the shared bathroom which looked to have been updated more recently. The room had old wooden floors and furniture and the beds were very comfortable. The first night we couldn’t find the switch to turn off the light in the bathroom but were shown the next day - just us being dozy! Breakfast was served in a long courtyard, stirred up fried eggs which they called omelets, loads of toast, butter and jam, tea or coffee and fruit. And a big bottle of water which we were told to take with us. Not a luxury hotel but well positioned and good value.
Stayed 2 nights in Feb 2018
Response from Manager on 30 Sept 2019
Dear Guest, Thank you for choosing to stay with New old dutch house, and for your compliments. We are delighted you enjoyed your stay with us. Best Wishes!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrific place inside the fort. Not to be missed!
This place is fabulous- right in the heart of the old town, impeccably clean and service was amazing. My flight got changed last minute and the gentlemen there did everything possible to try and help us out. Breakfast is terrific as well. We had a room with a shared bathroom, which was sort of new for me. I did see that when I booked it however, so was aware ahead of time. It was so spotless it didn't bother me in the least. I had read some so-so reviews and wasn't sure about this place, but I tell you- this was probably one of my nicest stays in Sri Lanka. The people working here were very kind to us- let us use their phone, check out a bit late etc.. Above all, you are INSIDE the fort. Total value for the money you pay.
Stayed 1 night in Dec 2017
Response from Manager on 30 Sept 2019
Dear Guest, Thank you for choosing to stay with New old dutch house, and for your compliments. We are delighted you enjoyed your stay with us. Best Wishes!

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect base for the fort
The staff at the hotel are great and helped massively in checking in and after checking out. Our room was well presented and clean though does have s shared bathroom which suited us fine but some travelers may not enjoy. Would use again and feel in love with the Fort
Stayed 1 night in Dec 2017
Response from Manager on 30 Sept 2019
Dear Guest, Thank you for choosing to stay with New old dutch house, and for your compliments. We are delighted you enjoyed your stay with us. Best Wishes!

6/10 Okay

Vidura, Colombo

Liked: Cleanliness, room comfort
Decent hotel in a beautiful area
Hotel is located in a one of the most scenic areas in the down south Sri Lanka. Hotel itself is decent enough with clean and comfortable rooms. They only provide breakfast so you have to outside for Other meals and snacks, plus there is noone at the reception after 10pm
Stayed 1 night in Nov 2017

2/10 Terrible

Verified traveller

Disliked: Staff & service
Hotel in old town with terrible service
We do not recommend the hotel for the following reasons: 1. reservation was not respected. staff and manager did not want to male up for the mistake, saying that we had to pay more to have exactly what we booked for. 2. the available wifi did not provide internet access. he had to go to a cafe. 3. staff was not helpful and severely lacked curtesy. for instance, upon arrival said they did not have change, but a few minutes proposed to give us back change if we would upgrade 4. there was no daily room service 5. there was no welcoming beverage
Stayed 4 nights in Jun 2017

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff try and charge you more on arrival
Once arriving the staff memmber said i have to pay more and they go around and turn your ac off in the middle of the nite to save power so got aterrible nite sleep.
Stayed 1 night in Jun 2017

8/10 Good

Lee

Liked: Cleanliness, property conditions & facilities, room comfort

10/10 Excellent

Owainati, London

Liked: Cleanliness, staff & service, room comfort
Great guys at reception. Will return
In the quieter side of the fort, but we're talking about a 2/3 min walk across. Clean

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
You deserve this magical city!!
An incredible get-away 2.5 hr train ride from Colombo. The train station is a short walk into the fort; many posted signs for direction; walking the walk around the city; small beach by the lighthouse; friendly shopkeepers and locals

8/10 Good

kyle, London uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very historic and neat hotel! Recommend!
Thoroughly enjoyed staying at this hotel as it right in the middle of the old fort in galle and near everything you need to see. Elita next to the hotel is a great restaurant! Staff were friendly, the rooms were very neat and historic! Only thing to watch out for is price quoted on Expedia - prices were quoted in INDIAN rupees (very misleading) instead of Sri Lankan rupees which ended up being more than what we paid for however was still a good place to stay!

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay in Galle
I loved staying at this hotel/guesthouse. From the moment you enter and leave your shoes at the front door it feels like walking into a house. The place is spotless, the rooms are bursting with facilities (hair dyer, iron, TV, free water, fridge, wifi) and the staff are super friendly and helpful, especially Noshi. The location is perfect for walking around and exploring the UNESCO fort town of Galle and you can even borrow a bicycle from the hotel if you wish. There are restaurants right outside and the old streets around are so atmospheric.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2020
Response from Manager on 31 Jan 2020
Dear Sir, We are highly appreciated your comment .it showed us you were very happy with our services. Thank you for the recommendation .Hope to see you again

10/10 Excellent

Suzanne, Quebec. Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superbe en tout point
J'ai eu un séjour merveilleux Très très propre Le personnel est au petit soin avec la clientèle Déjeuner volumineux et frais Situé dans le fort
Stayed 3 nights in Mar 2018
Response from Manager on 30 Sept 2019
Dear Guest, Thank you for choosing to stay with New old dutch house, and for your compliments. We are delighted you enjoyed your stay with us. Best Wishes!

6/10 Okay

Richard

Liked: Cleanliness, staff & service, room comfort
Prisvärt
Internet fungerade inte på rummet och vi kunde inte byta temperatur i duschen. Frukosten var god och läget bra.

6/10 Okay

Hongquan

Disliked: Staff & service
到了前台，服务人员以各种理由和借口不给预订的豪华房（酒店最好的房型），而是给了一个比一个差的酒店。耽误了很多时间和精力。 后来发现另外一个后来的中国客人也是遇到同样的问题。
Stayed 2 nights in Feb 2018

6/10 Okay

Verified traveller

Liked: Property conditions & facilities
Disliked: Cleanliness, room comfort
Jolie hotel avec charme, sauf salle bain commune
Hotel très bien située avec une jolue chambre, un peu petite mais on se croirait dans un petit voilier. Sinon petit déjeuner copieux. Le seul défaut est la salle de bain commune, qui n'est pas propre parfois.
Stayed 1 night in Feb 2018

6/10 Okay

Verified traveller

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Positives: Location's fine, just across from Elita (nice seafood) and within walking distance of everything in the Fort. Negatives: For some reason we didn't get our room cleaned. Be very aware that some of the rooms have shared bathroom (we'd missed that, but could upgrade for $10/night).
Stayed 2 nights in Sep 2017

10/10 Excellent

Tatiana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helt fantastiskt ställe! Ni kommer inte att bli besvikna om ni väljer det här hotellet. Rent, komfortabelt och en fantastisk service. Stort plus för en mycket god frukost
Stayed 3 nights in Jun 2017

8/10 Good

Susanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Olof

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charmigt och centralt
Perfekt läge. Trevligt budget.

10/10 Excellent

birgitta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ett toppen boende budget precis med toppenläge
Ett ställe att rekommendera,trevlig personal,toppen läge och ett fynd helt enkelt

8/10 Good

Willi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sympathisches, sehr sauberes Hotel im alten Stil
Galle ist ein bezauberndes Städtchen aus Kolonialzeiten, kontrastreich zum ländlichen Sri Lanka