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"Parking, for a hotel this size is inadequate, and instructions from staff as to where guests are allowed to park is unhelpful. A parking ticket was issued on my vehicle, for parking somewhere I was told was okay to park. When the hotel was informed it was far from helpful in its responses. I will not be returning."

"I stayed in a superior room for 3 nights and throughly enjoyed my stay. The hotel is adjacent to the railway station and an easy walk to the Old Town. Rugs Hotel was the perfect base for exploring Augsburg and beyond."

"Very convenient "

"The staff were amazing from the front desk to the housekeeping to the restaurant. I will definitely be back. "

"Top"

"Clean room next to the train station. "

"Clean but water didnt work for one day"

"A really nice new hotel in a central location, staff are all very helpful and friendly. My biggest gripe is that every single thing is extra. When you pay for a nice hotel you expect some things that you don’t get in a mediocre hotel but here if you want it you have to pay for it (bathrobes to use in the spa facilities - extra, coffee or tea in your room - extra, breakfast - extra, hair conditioner - not even available, vanity kit - free but you have to order it, minibar items - yes you expect to pay for these but not trudge down to reception to use a vending machine or go to the bar). It’s a shame because it’s otherwise very nice but maybe it’s more geared to people who are staying here on business and don’t mind paying for a few extra things that their company won’t pay for."

"Could not check in at all, the hotel was closed. "