2/10 Terrible
corina s.
3 May 2024
Disliked: Cleanliness
Complete disappointment
Had received no communication from Host leading up to our stay. So sent a message via Stayz to request check- in details. Still no response so I phoned the host directly. Caterina, the host answered but said she needed to call me back in 20 mins. Its now about 3 hrs to check-in. Host didnt call back and wouldn't answer my calls. Then I receive a cancellation through the Stayz app with no explanation. Shock and horror as my family ( including my 89 yr old mother- in- law) now have no where to stay as we arrive in a foreign country.
I messaged via Stayz trying to get some kind of explanation. Host was completely unconcerned about the situation she had left my family in . She claimed she had an environment problem yet provided no details nor apology. We had to pay a higher price to find replacement accommodation to suit 4 adults and We still have not received a refund.
I highly suspect the host double- booked the accommodation on another platform.
corina s.
Stayed 4 nights in Apr 2024