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"This hotel is gorgeous. The staff are so friendly and helpful and they were so kind and patient with me while I tried speaking in Japanese. I had fell and hurt my ankle, lost my train ticket on way and was charged twice and lost my travel adaptor and they were so kind with me as I was a little stressed. They gave me lots of help and instructions. The hotel facilities are great and the ryokan style rooms are beautiful. I can't recommend this hotel enough. They even had my 2 suitcases taken to the train station with only 1hrs notice for 400¥. This is one of the best hotels I have ever stayed in. "

"This was my family’s first Japanese osen and I hope it will not be the last. The property was very clean and charming. The shuttle to and from the train station was convenient but didn’t start until 9 am and ended before 6 pm. However, the taxi fare was ok and we only needed to use it once during our two night stay to get back from sightseeing in Kyoto,’. Both dinner and breakfast were delicious and, I think, very traditional Japanese food. The hot springs were at the perfect temperature. Our futon beds were comfortable. Overall, our stay was immensely relaxing. If you are looking for a very traditional, serene Japanese experience,, at least from the perspective of an American, I believe you will find it here."

"Friendly and helpful staff. Will be visiting again"

"A great experience! The staff was amazing and the stay perfect."

"They also have large size slippers!"

"The rooms are spacious and have a pretty view of the river though do not opt for the cot if you cannot get a triple Buffet is generous but does not change so recommend not prebooking food if staying more than one night. For breakfast and dinner it’s decent but to gets repetitious. Walkable to town but not central. Does have limited shuttle service. "

"Nice traditional room with awesome baths. The outdoor baths could be a bit warmer though. But that’s just my personal opinion :)"

"The staff was very friendly, and the food presentation was good. However, we were disappointed that the mist sauna didn’t work, and there was no cold pool available; all the pools were very hot, making it difficult to cool off. The menu is entirely Japanese with no substitutions or accommodations for dietary restrictions, and while tea is available, there is no coffee. Also, because of the remote location, the lack of nearby restaurants or convenience stores made me feel somewhat trapped. The property itself is dated and showing its age, with the restaurant and bar closed permanently. Although the library offers a pretty setting, it was unlit, and the heat was off, rendering it unusable. "

"Love the room! It is spacious and love the setting and use of Japanese furnitures. Staff are friendly and helpful. The dining hall is beautifully set up and breakfast is yummy too. "