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"We had nice time there"

"スタッフの対応がめちゃくちゃだった。 名前を伝えチェックインするが2泊の予定なのに 1泊と言われ、2泊を伝えるも1泊ですと言われ先払い済みなのにホテル代請求される。 予約画面を見せてようやく対応。 　駐車場を停める場所を聞き、了承を得たが次の日、観光中にめちゃくちゃ電話がかかってきて、出ると駐車場の場所を移動して欲しいと連絡が来て意味がわからない。許可を得たと言っても移動して欲しいと一点張り。予定してたプランを変更してわざわざホテルまで戻ってきた。スタッフ間の連携ができないホテルだと思われる。"

"Staff were very helpful."

"Great service for check-in, dinner and breakfast. "

"Clean room and staffs are nice. They can communicate with simple English making my stay much more comfortable. "

"The rooftop Onsen is wonderful. The hotel is also very close to excellent restaurants."

"Such a wonderful stay again. The best thing about this hotel for me is the all you can eat breakfast in which they serve local famous ingredients like tomburi & nagaimo, Hinai-jidori tsumire meat ball. Location is another thing I like. From here, you can enjoy a little walk around the Keijo Park, visit Akita-inu museum and appreciate the gorgeous view of Mt. Ho-o alongside Nagaki river. Come experience all this and you'll definitely love it."

"Very conveniently located close to the station and great value for money!"

"Very nice place to stay "

"This was the most pleasantly surprising hotel that packs a punch well above it's rating. The hotel is very clean with friendly service, amenities, and great breakfast! The room was extremely spacious, closer to north american sized rooms than Japanese. The room was very clean and towels were replaced daily. Wifi worked reliably and I would stay again in the future"

"Great hotel for the price. Bigger rooms than standard Japanese rooms too. Very clean, close to train station, car parking available and very friendly staff. Will definitely stay here again."

"Great place up in the mountain with magnificent views. Good wine-tasting and delicious food. Friendly and helpful staff."

"チェックインからチェックアウトまでスムーズでした。 部屋も清潔でした。"

"広い客室"

"温泉でゆっくりできた。"

"Bon hotel"

"It's nice that it is nearby lots of restaurants"

"Nice place"

"It’s on the convenient location. Breakfast was good and staff were nice"

"Loved the location, onsen, breakfast, room was comfortable & staff were great! I forgot an item in the room & am hoping to get it mailed to me & figuring out how to contact them."