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Reviews of Hotel Barmoi

3.5 out of 5
Hotel Barmoi
75C Cape Road. Aberdeen, Freetown

Reviews

7.4

Good

Rating 10 - Excellent. 8 out of 39 reviews" "
Rating 8 - Good. 17 out of 39 reviews" "
Rating 6 - Okay. 9 out of 39 reviews" "
Rating 4 - Poor. 3 out of 39 reviews" "
Rating 2 - Terrible. 2 out of 39 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

5.8/10

Amenities

6.4/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

2/10 Terrible

Osman

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not the best customer service. Was double billed and have yet to be refunded... 2months and counting.
Stayed 1 night in Feb 2024
Response from Sheku on 6 May 2024
Dear Mr Mariano,My sincere apologies for the delayed response; I wanted to ensure that I had all the necessary information before replying. The receptionist who dealt with your reservation was away on leave and has only returned today.I believe you were informed by our Front Desk of a duplicate reservation which you were advised to cancel.As the duplicate was not cancelled it went through for invoicing to ExpediaHowever, after careful consideration we have decided to refund you the amount of the duplicate reservation and also waive any fees that may be applicable. We have communicated the above to Expedia and have urged them to process the refund as soon as possible.We would like to apologise for the length of time it has taken for us to resolve this matter and for any other inconvenience caused.We look forward to a swift reimbursement.Warm regards, Sheku KamaraManaging Director

6/10 Okay

Muhammad

Stayed 1 night in Jan 2024

2/10 Terrible

Mohamed

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Checked in for a deluxe room I was told it’s not available even though on hotel.com it’s available. I was charged an extra Le1570 ($66) to get a room that looks the same that I paid for. I will never recommend someone to that hotel.
Stayed 2 nights in Dec 2023

6/10 Okay

Nicole

Travelled with group
Liked: Staff & service
The staff was lovely and the rooms were clean however the water stopped working with no notice or accurate estimate on when it would be back on.
Stayed 2 nights in Jun 2023
Response from Guest Relation Officer on 14 June 2023
Dear Nicole, Thank you for your review. We are thrilled that you enjoyed your stay with us and greatly appreciate your feedback. We strive to offer our guests value for money, so your comments regarding water will definitely be taken onboard. We are currently renovating and will be upgrading every facility. We do hope you will visit us again when the renovations are complete. Warm regards.

6/10 Okay

Lisa

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff was nice and the food and location of the hotel were good. However, the hotel is in need of serious renovations.
Stayed 7 nights in Apr 2023
Response from Hotel Barmoi on 28 Apr 2023
Thank you for your review. We greatly appreciate your comments about our staff, food and location. We acknowledge your feedback regarding renovations and are pleased to inform you that large-scale renovations are scheduled for later this year. We do hope you will visit us again when they have been completed.

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service
Very efficient and pleasant hardworking staff. No working gym equipment. Old, stained mattress. We had to cover it with a plastic cover and spray it down.
Stayed 4 nights in Jan 2023

8/10 Good

Sandrine

Travelled with family
Liked: Cleanliness, staff & service
Beautiful location and friendly staff.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
December stay 2022
This hotel is outdated. I personally find that the hotels in Sierra Leone are overpriced for the conditions of the facilities. This is one of them. The highlight of our stay was the continental breakfast. It was very good. But too many flies in the dining hall! The staff in the restaurant were very nice and helpful. Overall too overpriced and needs a renovation.
Stayed 2 nights in Dec 2022

6/10 Okay

William

Business traveller
Disliked: Staff & service
Won't be back
The stay was alright but the front desk service was atrocious. From the get go they tried telling us we were doing something wrong with the wifi password when the fault was theirs. Finally they called their tech guy and they fixed it. Right after that they were giving us our room keys and the 4 of us booked identical rooms. 3 of us were Americans and 1 guy was a local friend. We were wondering why he wasn't following behind us and they tried saying they didn't have anymore rooms. We booked it and saw all the keys their for our rooms 27, 28, 29, & 30. We already had our 27-29 rooms and it wasn't till we came back and said we aren't staying at this hotel unless our friend is staying next to us. Then they told us it wasn't a problem and gave him the room that was booked for him. The room floors are pretty dirty. The Sea View deluxe rooms has a steel cage that obstructs the view. The sliding doors don't lock. The bath tub has a mat that you will about break your back by it slipping and sliding around. The food was okay and the dining staff was excellent. Overall it was fine for a night, but we won't be staying there again after the stunt they tried to pull with our Sierra Leone friend. He should be treated like everyone else and was a paying customer. The front desk people just would chuckle to themselves and need some serious training in the hospitality industry.
Stayed 1 night in Nov 2022

10/10 Excellent

Jason

Stayed 1 night in Mar 2022

8/10 Good

Jason

Business traveller
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Mar 2022

10/10 Excellent

Nicholas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Barmoi, Nick from the UK.
Highly professional courteous staff and management. Good security and hygiene in difficult times. Although Covid - 19 did not hit W.Africa, the aftermath has. Fragile economy and high inflation has lead to a shortage of goods.Barmoi goes the extra mile to satisfy its guests. Owner managed who is always available to help his guests.
Stayed 14 nights in Feb 2022
Response from Hotel Barmoi on 23 Mar 2022
Thank you, Nick, We appreciate your comments. It is a difficult economic times as you rightly say but we do go the extra mile for all our valued guests.

8/10 Good

Masanori

Liked: Cleanliness, staff & service
Disliked: Amenities
The facilities at the hotel were not new, but they were generally comfortable. The view from the room was good and the sound of the waves was pleasant. There were some unsatisfied things. When I stored water in the bathtub the water leaked and the bathroom floor was flooded. After using the hot water in the shower for about 10 minutes, the water temperature dropped and it was no longer hot water. The pool was not cleaned for the latter three days and could not be used.
Stayed 7 nights in Oct 2021
Response from Hotel Barmoi on 13 Oct 2021
Thank you for your review. We are glad you have a comfortable stay. Your concerns raised have been noted and we will work on them. We hope you remain safe as we look forward to seeing you again.

4/10 Poor

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
It started off bad. Staff had to search for a room to accommodate a married couple. We were shown a double room with separate beds and the tub had brown residue, toilet hard to flush, and a rusty balcony deck.The service for breakfast was good. There were roaches in the room and the taxi service we hired from them and taxi porter Amaad were scammers. Beware!
Stayed 3 nights in Aug 2021
Response from OM on 18 Aug 2021
Dear Guest Greetings from Hotel Barmoi. Thank you for your review of the Hotel. We are glad you enjoyed the breakfast service, it is one of our best features. We are also sorry to learn that there are aspects of the hotel which did not appeal to you. We have taken the feedback you have provided positively as an opportunity to effect change for the better, and we assure you of a different experience during your next visit. We look forward to hosting you again soon.

10/10 Excellent

Verified traveller

I appreciated the hot shower and clean bathroom.
Stayed 2 nights in Aug 2021
Response from OM on 18 Aug 2021
Dear Guest Thank you very much for your review. We appreciate your feedback, and look forward to welcoming you to Hotel Barmoi once again in the near future.

8/10 Good

Jason

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from Hotel Barmoi on 12 July 2021
Dear Jason, Thank you for your review. We will work on our services to meet your desired satisfaction. We hope to see you again.

4/10 Poor

Mohamed

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Terrible place, but nice staff
The place is dirty. I couldn't even get into the pool. I was terrified the whole time. The bed sheets have stains, the table in the room was broken, the chair was even worse. I will never consider it. The only good thing they have going for them I their staff.
Stayed 3 nights in May 2021
Response from Hotel Barmoi on 16 June 2021
Dear Sir, Thank you for your feedback. We are sorry your experience here was not entirely positive. We invite all guests to notify us of any issues during their stay so that we may address them promptly. Unfortunately, there is a worldwide shortage of chlorine which delayed the usual servicing of our pools, however guests are now enjoying the pool (see our recent post on Facebook). We would love to welcome you back to Hotel Barmoi for an opportunity to correct the areas that were unsatisfactory to you during your recent stay. Our staff are certainly our best asset and we thank you for acknowledging their efforts. Again, thank you for your candid feedback and we look forward to exceeding yours and all other guests expectations on your next visit to Hotel Barmoi. Regards, The Team at Hotel Barmoi

8/10 Good

Daniel

Business traveller
Liked: Cleanliness, staff & service
Stayed 1 night in May 2021
Response from Agnes on 24 May 2021
Dear Daniel, Your review was appreciated and we hope to meet your expectations at all time. Thank you.

8/10 Good

Daniel

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stay was good. Will probably use it again
Stayed 1 night in May 2021
Response from Sheku on 27 May 2021
Thank you so much Mr Daniel. We look forward to seeing you again.

8/10 Good

Daniel

Business traveller
Liked: Staff & service, room comfort
The stay was good. The food was ok.
Stayed 5 nights in May 2021
Response from Sheku on 27 May 2021
Thank you so much Mr Daniel. We really do appreciate you taking the time to post a review.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
.
Stayed 7 nights in Apr 2021
Response from Hotel Management on 15 May 2021
Thank you so much. Hope we get to see you again soon.

6/10 Okay

Zainab W

Stayed 7 nights in Dec 2020
Response from Sheku on 27 May 2021
Thank you for staying with us Zainab.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 18 nights in Jan 2020
Response from Sheku on 27 May 2021
Thank you so much for such a high score. We hope to see you again soon.

8/10 Good

Tri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2019
Response from Sheku on 27 May 2021
Thank you Tri. We hope to see you again soon.

6/10 Okay

Verified traveller

Stayed 4 nights in Sep 2019
Response from Sheku on 27 May 2021
Thank you for choosing to stay with us.

10/10 Excellent

Zhuang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2019
Response from Sheku on 27 May 2021
Thank you so much Mr Zhuang for such a high score. We greatly appreciate you choosing to stay with us and hope to see again soon.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Great staff and clean but terrible internet access and tv stations are changed by the receptionist. Unacceptable in 2019
Stayed 20 nights in Apr 2019
Response from Sheku on 27 May 2021
Thank you for your feedback. We will do our best to improve our services,

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, quiet location; very friendly and helpful staff; clean rooms; affordable restaurant with great food. Complimentary pickup from Aberdeen Sea Coach terminal also appreciated.
Stayed 2 nights in Mar 2019
Response from agnes on 2 Apr 2019
much appreciated. hope we continue to be of service

8/10 Good

Kenneth

Liked: Cleanliness, staff & service
Good place to stay by SL standards
Stayed 3 nights in Feb 2019
Response from agnes on 2 Apr 2019
thank you. hope you bring some one along next time

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good stay
decent budget hotel. Staff was very attentive and Nice. Rooms could be updated a bit. However it was nice having the ocean balcony.
Stayed 5 nights in Feb 2019
Response from nathaniel on 13 Feb 2019
We sincerely thank you very much for staying with us during your last visit in Sierra Leone and we are glad you went out of your busy schedule to give your feed back in writing. I look forward to welcoming you back in Hotel Barmoi. On behalf of my team and I, may I take this opportunity to wish you all the best in your undertaking

8/10 Good

DAVID

Liked: Cleanliness, staff & service
Stayed at Barmoi
Extremely nice location, very nice staff. Internet service was very slow sometimes and in some areas. Furniture need some upgrading, my bed was noisy.
Stayed 9 nights in Jan 2019
Response from nathaniel on 13 Feb 2019
Dear David, May I take this opportunity to thank you for choosing Hotel Barmoi for your accommodation while visiting Sierra Leone recently. on the same note I would like to commend you for taking a moment of your precious time to share with us your sincere experience while staying with us. your comments have been positively received , and we would like to assure you that positive progress is on to ensure that your total comfort and value for money is guaranteed in the next visit. We remain looking forward to welcoming you back in your next stay.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2018

10/10 Excellent

Els

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Barmoi is my favorite hotel in Freetown. I have stayed there for shorter and longer periods: from 1 night to 6 weeks. It is clean, food is good and hygienic, staff is super-friendly and helpful although at times when the restaurant is busy the wait can be a bit long. The rooms with sea-view are comfortable and nice with covered balconies so you can sit outside even in the rainy season. Good location, walking distance to Lumley beach and the Laguna restaurant. Small swimming pool perfect after a day's work right next to the Ocean. Importantly: on the top of Aberdeen where there is always a refreshing breeze and thus no mosquitoes! They offer free pick up and transport to the Pelican ferry in Aberdeen if you let them know beforehand. Money exchange at a good rate also available in the hotel and they can arrange good local drivers which we have used on several occasions. A/C, hot water, decent wifi and decent mattresses. Fridge in room.
Response from agnes sesay on 12 Apr 2018
Thank you so much for your wonderful comment. Always a pleasure having you, much appreciated. we pray you stay well and we hope to see you again soon.

8/10 Good

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2018
Response from agnes sesay on 12 Apr 2018
Thank you for your review, it is always a pleasure seeing you ,much appreciated. we pray you stay well and we hope to see you again soon,

8/10 Good

Happy, Wash.DC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant staff and food was great. Great location
Stayed 6 nights in Nov 2017
Response from Front desk on 21 Dec 2017
Thank you very much for your positive comment it our pleasure hosting you at Barmoi we look forward to hosting you at Barmoi . we wish you merry Christmas and a Prosperous new year

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
Prima service maar hotelkamer was matig en vooral de badkamer was sober waardoor de prijs-kwaliteitverhouding matig is. Heerlijk zwembad.
Stayed 2 nights in Dec 2019
Response from Sheku on 27 May 2021
Thank you for your feedback. We will do our best to improve the property.

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 5 nights in May 2019
Response from Sheku on 27 May 2021
Thank you for choosing to stay with us.

8/10 Good

Robert

Liked: Staff & service
Stayed 11 nights in Mar 2019
Response from agnes on 2 Apr 2019
thank you. hope you come back

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Rühiges und sauberes Hotel am Atlantik.
Sehr schön, tolles Breakfast, sehr sauber. Personel an der Reception könnte professioneller sein, liegt aber möglicherweise an schlechte Ausbildung im Lande
Stayed 2 nights in Feb 2018