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Reviews of Country Inn & Suites by Radisson, Fredericksburg South (I-95), VA

3 out of 5
Country Inn & Suites by Radisson, Fredericksburg South (I-95), VA
10358 Patriot Hwy., Fredericksburg, VA

Reviews

7.6

Good

Rating 10 - Excellent. 356 out of 1004 reviews" "
Rating 8 - Good. 310 out of 1004 reviews" "
Rating 6 - Okay. 161 out of 1004 reviews" "
Rating 4 - Poor. 113 out of 1004 reviews" "
Rating 2 - Terrible. 64 out of 1004 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Roy

Liked: Staff & service
Disliked: Property conditions & facilities
The facility needs refurbishing. It’s rather dark and totally lacks any dacorations.
Stayed 1 night in Apr 2024

4/10 Poor

Tess

Travelled with partner
Disliked: Amenities
I found the room not only worn but sheet had hole in it. Temperature was fine. Some not all staff were surly. Not a place we’ll stay again. The advert said it was a Radisson hotel but no evidence of that once we were there. Owned locally. Poor breakfast.
Stayed 1 night in Apr 2024

2/10 Terrible

Demi

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
This place needs to be cleaned better. Sheets had stains, hair in the tub and on towels. I let the front desk know via text and was ignored.
Stayed 1 night in Apr 2024

10/10 Excellent

Dianna

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location . East on/off I-95
Stayed 1 night in Apr 2024

4/10 Poor

Lyubov

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel needs a serious renovation, better house keeping staff.
Stayed 1 night in Apr 2024

10/10 Excellent

Stacia

Liked: Staff & service
It is a perfect hotel to stop and sleep when traveling long distance.
Stayed 1 night in Apr 2024

4/10 Poor

Jackie

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Old and unclean.. visible dirt and staining.
Stayed 1 night in Apr 2024
Response from Karen on 20 Apr 2024
Thank you for taking the time to do our online survey.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Karen on 20 Apr 2024
Thank you for taking the time to do our online survey

4/10 Poor

Kelly

Travelled with pets
Liked: Staff & service
Disliked: Cleanliness
Dirty, hard mattress, lumpy pillows. Nice pool, good breakfast.
Stayed 1 night in Apr 2024
Response from Karen on 18 Apr 2024
Thank you for taking the time to do our online survey.

8/10 Good

Stacia

Liked: Cleanliness, staff & service
It is right off the highway.
Stayed 1 night in Apr 2024
Response from Karen on 17 Apr 2024
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Country Inn & Suites by Radisson, Fredericksburg South (I-95), VA and the services we provide for our valued guest. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town.

6/10 Okay

Lisa

Stayed 1 night in Apr 2024

8/10 Good

Ayton

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathroom too small
Stayed 2 nights in Apr 2024
Response from Karen on 17 Apr 2024
Thank you for taking the time to do our online survey.

8/10 Good

Christine

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Country Inn in Fredericksburg is a very clean,safe and convenient hotel. Staff were friendly and helpful. Area felt safe since I walk my dog late in the evening. I will definitely stay here again when I am traveling along I95.
Stayed 1 night in Apr 2024
Response from Karen on 17 Apr 2024
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Country Inn & Suites by Radisson, Fredericksburg South (I-95), VA and the services we provide for our valued guest. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town.

6/10 Okay

Barry

Travelled with partner
Liked: Cleanliness, staff & service, amenities
This hotel uses eco-friendly heating and cooling. It turned 40 degrees at night and there was no heat. Nothing they could do about it.
Stayed 1 night in Apr 2024
Response from Karen on 17 Apr 2024
Thank you for taking the time to do our online survey.

8/10 Good

brian j

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Karen on 4 Apr 2024
Thank you for taking the time to do our online survey.

8/10 Good

Phoebe

It was very crowded in the lobby and extremely loud when we arrived and the next morning. The dining area looked like a hurricane went through it.
Stayed 1 night in Mar 2024
Response from Lenka/Director of Sales on 3 Apr 2024
Dear Phoebe,Thank you for taking the time to review your stay with us.Your feedback is greatly appreciated and will be shared with the team to improve our breakfast seating for large bus groups as the one you experienced.Again, thank you for sharing your experience with us. We hope to another opportunity to offer our services.

10/10 Excellent

Sally

Stayed 1 night in Mar 2024

10/10 Excellent

Marty

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Mar 2024
Response from Lenka/Director of Sales on 3 Apr 2024
Thank you for your wonderful review, Marty!

10/10 Excellent

Steven

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Nice Hotel
Stayed 1 night in Mar 2024
Response from Lenka/Director of Sales on 3 Apr 2024
Dear Steven,Thank you for choosing our hotel and for your review!It's greatly appreciated.We hope to see you again soon.

4/10 Poor

Alexandria

Stayed 1 night in Mar 2024
Response from Lenka/Director of Sales on 3 Apr 2024
Dear Alexandria,Thank you for taking the time to review your stay with us.I am truly sorry we did not meet your expectations...I would like to hear more details about your experience so we can better serve our guests.We hope to have another opportunity to offer our services.

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Karen on 4 Apr 2024
Thank you for taking the time to do our online survey.

4/10 Poor

Dona

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Lo was cold and hot tub was empty. Beds looked old and not comfortable. Not very clean
Stayed 2 nights in Mar 2024
Response from Lenka/Director of Sales on 3 Apr 2024
Dear Dona,Thank you for taking the time to review your stay with us.Your feedback is very important to us as we strive to provide only the best service possible. Our mattresses are all new and I am sad to hear you were not comfortable. Our hot tub was permanently shut down during Covid and will be removed. Again, I apologize we did not meet your expectations and I hope we can another opportunity to serve you well.

10/10 Excellent

Amana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay
Stayed 2 nights in Mar 2024
Response from Lenka/Director of Sales on 3 Apr 2024
Dear Amana,Thank you for your review. We hope to see you again soon.

10/10 Excellent

Elizabeth

Liked: Cleanliness, amenities, property conditions & facilities
A welcoming environment for families and families with pets. Clean and great little dog park.
Stayed 1 night in Mar 2024
Response from Lenka on 18 Mar 2024
Dear Elizabeth,Thank you for your awesome ratings!!We appreciate your business and your kind words.Hope to see you again soon.

8/10 Good

Charlotte

Business traveller
Liked: Cleanliness, staff & service
Parking entrance was not well marked from the road. Had to do a u-turn to fry back to the hotel.
Stayed 1 night in Mar 2024
Response from Lenka on 12 Mar 2024
Dear Charlotte,Thank for rating your stay with us.Your feedback is very important to us and will be used to find an improvement to make our entry more visible.We hope to see you again in the near future.

6/10 Okay

Rhonda

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Staff was very accomodating. Property was clean shower water fluctuate d continously. I was unable to raise the room temo it was locjed in at a very chilly 67.
Stayed 1 night in Mar 2024
Response from Lenka on 12 Mar 2024
Dear Rhonda,Thank you for your review, all feedback is very appreciated.I am truly sorry to hear about your experience with the room temperature. Please know our staff is always ready to assist. We hope to see you again in the future to exceed your expectations..

10/10 Excellent

Latisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean, quiet and free parking.
Stayed 1 night in Feb 2024
Response from Lenka on 18 Mar 2024
Dear Latisa,Thank you for your kind feedback. I am delighted to hear that you enjoyed your stay with us.We look forward to welcoming you again in the future.

4/10 Poor

Laurie

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Convenient off highway. Property well utilized. Needs updating. Pool Merkley. Hot tub not functioning. Gym small and unclean
Stayed 1 night in Mar 2024
Response from Lenka on 18 Mar 2024
Dear Laurie,Thank you for taking the time to review your stay with us.We value your feedback and will be shared with the team leaders for improvements.Our hot tub is no longer offered, it was permanently closed during COVID and is getting removed.I hope we can get another chance to serve you well.

8/10 Good

Roxan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only problem was the shower. We addressed it and they did follow up o. It. The beds were very comfortable and the room was clean. Staff were friendly
Stayed 2 nights in Mar 2024
Response from Lenka/Director of Sales on 3 Apr 2024
Dear Roxan,Thank you for taking the time to review your stay with us.Your feedback is greatly appreciated. I am glad to hear that we met all your expectations.We hope to welcome you again soon!

8/10 Good

Dave

Stayed 1 night in Feb 2024
Response from Karen on 4 Apr 2024
Thank you for taking the time to do our online survey.

6/10 Okay

Susan

Travelled with partner
Liked: Staff & service
It was average. Rooms could use some refreshing. Especially the bathroom. Breakfast didn’t have any fruit or healthier options. Reception person was friendly and helpful
Stayed 1 night in Feb 2024
Response from Customer Service on 16 Feb 2024
Susan, we appreciate your balanced review. While we're glad our colleagues at the reception created a positive impression, it's disappointing to hear other aspects did not meet your expectations. We normally strive to offer a variety of breakfast options and comfortable, well-maintained rooms. Your comments will serve as a valuable insight for future improvements. Thank you for your feedback, and we hope to have the opportunity to deliver a more enjoyable stay in the future.

4/10 Poor

William

Travelled with family, Travelled with pets
Liked: Cleanliness
Disliked: Property conditions & facilities
The room was extremely cold! Heat could not be adjusted from the room. When I complained to the front desk, I was offered a small space heater and an extra blanket. It was explained that your room temperature cannot be controlled by you, but is a central system forthe entire hotel.
Stayed 1 night in Jan 2024
Response from Lenka/Director of Sales on 2 Feb 2024
Dear William,Thank you for your feedback. I am truly sorry we failed to meet your expectations of the room temperature. Our central heating and cooling system is designed to provide a quiet environment, while providing an optimal temperature for our guests. We offer space heaters and fans for additional comfort.Your feedback is very important to us, and I assure you it will be used to find ways for improvement.We sincerely hope to have another chance to accommodate you in the future.Please feel free to contact me or the general manager if we can be of any additional assistance.

8/10 Good

Stanley

Everything to our liking
Stayed 1 night in Jan 2024
Response from Lenka on 2 Feb 2024
Dear Stanley,Thank you for taking your time to give us a review! Your feedback is greatly appreciated and it helps us to stay on track to serve well.We hope to see you again soon.

10/10 Excellent

Don

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Karen on 1 Feb 2024
Thank you for taking the time to do our survey.

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
4 Paws Up for Having a Dog Park
Very pleasant. I requested a room near the dog park—clerk gave me the perfect room. The people are very nice at the hotel and it is very convenient to Route 95. A nice, hot, complimentary breakfast is served every morning.
Stayed 1 night in Jan 2024
Response from Lenka on 19 Jan 2024
Dear Jean,Thank you for your awesome review. We are thrilled that you enjoyed your stay and our dog park!We hope to welcome you again soon.

10/10 Excellent

Selena

Liked: Cleanliness, amenities
Stayed 1 night in Jan 2024
Response from Karen on 21 Jan 2024
Thank you for taking the time to do our survey.

10/10 Excellent

Tina

Liked: Cleanliness, amenities
Clean and breakfast and customer service
Stayed 1 night in Dec 2023
Response from Lenka on 2 Feb 2024
Dear Tina,Thank you for your feedback and for highest ratings!We take pride in our services, and I am pleased to hear that we were able to meet all your expectations.Safe travels and we hope to welcome you again soon.

8/10 Good

Kim

My family and I loved the location, because it was so close to where we needed to be. We loved all the eatery places available and so many stores. I would recommend Country Inn Suites to everyone,
Stayed 1 night in Dec 2023
Response from Lenka on 19 Jan 2024
Dear Kim,We are very grateful for your stay and for your feedback.I am overjoyed to hear that you we were able to meet all your expectations!We look forward to having you back in the future.

10/10 Excellent

Frank

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am a frequent flier at this property. I never have an issue here. Parking example for boats. Breakfast is always hot and plentiful and the staff is always courteous and kind
Stayed 1 night in Dec 2023
Response from Lenka on 19 Jan 2024
Dear Frank,Thank you for taking the time to review your stay with us.We take great pride in our services and love to hear positive feedback.

8/10 Good

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Karen on 21 Jan 2024
Thank you taking the time to complete our survey.

4/10 Poor

Donald

Liked: Staff & service
This hotel have no thermostant in the room. No fan to conceal the noise outside and the rude guests inside. Located on a busy street, we heard the ambulance in the middle of the night. I wish we read the reviews before we checked in. The front desk was nice person.
Stayed 1 night in Dec 2023
Response from Lenka on 19 Jan 2024
Dear Donald,Thank you for staying with us and for your feedback.We are truly sorry to hear that your stay was interrupted by noise. Our rooms facing the back of the building can be requested and if you need a fan, we have them available as well. The comfort of our guests is our top priority. We hope to have another chance to exceed all your expectations again soon!

4/10 Poor

Stephen, Charlton

Travelled with partner
When I checked in, they had no record of a payment being made. A little embarrassing.
Stayed 1 night in Dec 2023
Response from Lenka on 19 Jan 2024
Dear Stephen,Thank you for your stay and for your feedback. I sincerely apologize about the payment confusion. I will make sure to share your experience with the front desk manager to make sure a situation like this never occurs again.We hope to welcome you back in the near future.

10/10 Excellent

Ellin Patricia

Travelled with family
All good.
Stayed 1 night in Dec 2023
Response from Karen on 21 Jan 2024
Thank you for taking the time to complete our survey.

10/10 Excellent

Terrance

Liked: Cleanliness, staff & service, property conditions & facilities
Customer Service was Great..
Stayed 1 night in Dec 2023
Response from Karen on 21 Jan 2024
Thank you for taking the time to complete our survey.

2/10 Terrible

David, Acworth

Stayed 1 night in Dec 2023
Response from Karen on 27 Jan 2024
Thank you for taking the time to do our survey.

10/10 Excellent

Paula

Stayed 1 night in Dec 2023
Response from Karen on 21 Jan 2024
Thank you taking the time to complete our survey.

8/10 Good

Lauren

Stayed 1 night in Dec 2023
Response from Karen on 27 Jan 2024
Thank you for taking the time to do our survey.

2/10 Terrible

Crystal

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Our first room was a double bed room which was great beacuse i had my kids with me however it was an uncomfortable stay the room was extremely hot. The bathroom door lock was broken. The shower did not work the shower head was broken. Had to complain then was moved to a king room At first the room seemed way better, but as the hours went by, it started getting very hot again in the room and we noticed roaches Throughout that night. Very unkept. Also, there was people who were intoxicated running in the halls and outside (the back area) and they left the back door wedged' opened all four nights we stayed for anyone to enter the hotel which felt very unsafe. Unable to get refund for early checkout. Would not recommand this hotel.
Stayed 4 nights in Dec 2023
Response from gm on 11 Dec 2023
Dear Crystal, Thank you for sharing your feedback as every honest opinion helps us better tailor the service that we offer. We are sorry that your experience didn't match your expectations and assure you this is an uncommon instance, and we will do better. Please feel free to reach out to us by phone if you have any other comments or suggestions you wish to share. We would love to be able to make things right.

8/10 Good

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was close to I95 and easy to find. The staff was very friendly. Breakfast choices were minimal but hit the basics.
Stayed 1 night in Dec 2023
Response from gm on 11 Dec 2023
We appreciate your positivity, William! Thank you for taking the time to submit a review.

4/10 Poor

Shauna

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Dec 2023
Response from gm on 11 Dec 2023
Thank you for the feedback.