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Reviews of Motel 6 Framingham, MA - Boston West

2 out of 5
Motel 6 Framingham, MA - Boston West
1668 Worcester Rd, Framingham, MA

Reviews

7.0

Good

Rating 10 - Excellent. 275 out of 1002 reviews" "
Rating 8 - Good. 297 out of 1002 reviews" "
Rating 6 - Okay. 198 out of 1002 reviews" "
Rating 4 - Poor. 105 out of 1002 reviews" "
Rating 2 - Terrible. 127 out of 1002 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

6.0/10

Amenities

7.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

4/10 Poor

Bruce

Travelled with partner
Liked: Staff & service
I hate writing negative reviews as it affects owner and employees. The room was updated well but the bathroom couldn't disguise the old concrete walls. You could hear every sound above and outside the room. We checked out after seeing a young cockroach head up into the suspended bathroom ceiling. Awaiting refund 1 week later.
Stayed 5 nights in Apr 2024

6/10 Okay

Ashley

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Nicholas

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Benjamin

Liked: Cleanliness
Highway noise a problem. Room is clean with wifi, tv and refrigerator but no other amenities except soap.
Stayed 1 night in Apr 2024

10/10 Excellent

Von

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Great staff on all shifts.
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 30 Apr 2024
Hey friend, thanks for taking time to share your review. We appreciate your support.Natalie#Team6

4/10 Poor

Lindsay

Disliked: Cleanliness, amenities, property conditions & facilities
I go to Motel 6 for the basics at a decent price: a clean room, an acceptably comfortable bed, and no surprises and they usually deliver - this place failed to deliver. I arrived just before midnight, and when I went to my room, I found the bathroom sink had not been cleaned properly - yech! I was very tired, so got ready for bed immediately only to find that my bed had a fitted sheet on it but no flat sheet above it, only a blanket. So, I slept under a scratchy blanket all night (I was too tired to ask for another room). The usually reliable Motel 6 seriously disappointed this time.
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 30 Apr 2024
Hi Lindsay, After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty.In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon.Natalie #Team6

8/10 Good

Kelly

Travelled with partner
Liked: Staff & service, amenities
The person who had checked me into the hotel was amazing as before i had to switch rooms on the next day i stayed again due to their being bugs in my room ive never seend bugs here in this hotel until now for the first time but it wasnt just 1or2 there were like 6 that i killed in a hour and a half but they were good about switching rooms for me
Stayed 2 nights in Apr 2024
Response from Brand Experience Team on 30 Apr 2024
Hi Kelly, We appreciate you recognizing our excellent service, though it sounds like your stay might not have been as comfortable as you anticipated. We apologize for any inconvenience and appreciate you taking the time to share your feedback with us. We hope for the opportunity to improve your experience with us. Please visit again.Natalie #Team6

10/10 Excellent

Robyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 18 Apr 2024
Hi Robyn, Thank you for the 5-star rating!Natalie #Team6

10/10 Excellent

ALESSANDRO, Ciinton

Stayed 1 night in Apr 2024

10/10 Excellent

Ramon

Stayed 1 night in Apr 2024

2/10 Terrible

Kristine

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I will never stay in a motel 6 again . I felt unsafe . It was dirty inside and out . Was given a room walked in and it hadn't been cleaned . The next riim they gave us had a stick residue all over the floor . The shower had a keak that was repaired with a plastic bag. We were so so uncomfortable
Stayed 1 night in Apr 2024
Response from Nancy Y. on 17 Apr 2024
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Nancy Y.#Team6

2/10 Terrible

June

Disliked: Cleanliness, property conditions & facilities
They have roaches
Stayed 1 night in Mar 2024
Response from Nancy Y. on 17 Apr 2024
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6

8/10 Good

manuel

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 18 Apr 2024
Hi Manuel, Thank you for positively rating your stay!Natalie #Team6

2/10 Terrible

Eric

Disliked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Diane

Liked: Cleanliness, property conditions & facilities
Great staff!
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 11 Apr 2024
Hi Diane,Thank you for recognizing the great service provided by our staff. We hope to see you soon, Safe Travels!Lilith#Team6

10/10 Excellent

Mokom

Liked: Cleanliness, staff & service
Disliked: Amenities
Property needs improvement
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 3 Apr 2024
Hi Mokom, We appreciate the wonderful rating, thank you for bringing your concerns to our attention; this will help us improve our guest experience greatly.Natalie #Team6

4/10 Poor

Rosêy

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Robert

Liked: Amenities
Very good stay TY
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 3 Apr 2024
Hi Robert, We’re glad you enjoyed your stay! Come back real soon. Until then, we’ll leave the light on. For You.Natalie #Team6

10/10 Excellent

Robyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 4 Apr 2024
Hi Robyn,Thank you for the 5-star rating!Natalie #Team6

2/10 Terrible

Peter

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
We arrived and checked in with no problem. We spent maybe 10 minutes in the room before deciding we must leave. There were ants, fruit flies, and other dead bugs in the room and bathroom. The bathroom was filthy with pubic hairs in the tub and dirt on the floor. The room itself was just as dirty. Sheets had large yellow stains on them. The fridge had a used jar off coconut oil. The entire hotel smelled of pot. There is more, but this is the gist of it. The young woman who was working the desk was very pleasant and helpful when we told her we needed to leave. They refunded our money.
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 26 Mar 2024
Hi Peter,We are disappointed to learn that we fell short of your expectations. We take reports of pest control and poor cleanliness very seriously. On our behalf, we would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience.Maz K.#Team6

8/10 Good

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a nice place to spend a couple of days. Definitely not luxurious and it's a little bit loud cause for some reason there's always people chatting in the hallways.
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 26 Mar 2024
Hi Jose, Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Maz K.#Team6

10/10 Excellent

Mylla

Stayed 1 night in Mar 2024

10/10 Excellent

Vladimir

Good
Stayed 1 night in Mar 2024

2/10 Terrible

William

Disliked: Cleanliness, staff & service, property conditions & facilities
Bathroom duty
Stayed 1 night in Mar 2024
Response from Nancy Y. on 19 Mar 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

2/10 Terrible

Dimitar, BREWSTER

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Dirty and old
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 7 Mar 2024
Hi Traveler,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Natalie #Team6

2/10 Terrible

Roger

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
NOT A FAN OF THE COCKROACHES!!!
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 7 Mar 2024
Hi Roger, Thank you for providing your feedback. Your experience is definitely not our standard of service. We appreciate you bringing this to our attention. We hope for the opportunity to improve your experience with us. Please visit again.Natalie #Team6

2/10 Terrible

Chris

Business traveller, Travelled with pets
Disliked: Staff & service, amenities, property conditions & facilities
The mattress springs could be felt while laying on the bed. Very noisy. Room doors open like it's a dormitory
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 29 Feb 2024
Hi Chris,Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith#Team6

2/10 Terrible

Gretchen, Mineola

Disliked: Cleanliness, amenities, property conditions & facilities
This facility is a roach motel literally. I checked into room and there were desd roaches all over thr floor. Im not talking one or two. I checked out immediately. Front desk said no problem but they wete not phased by this which tells me its a common thing.
Stayed 2 nights in Jan 2024
Response from Brand Experience Team on 14 Feb 2024
On behalf of Motel 6, we would like to apologize for the inconvenience you may have experienced. We are committed to guest satisfaction and appreciate you taking time to review your experience. Thank you for bringing this to our attention. Kaur J. #team6

4/10 Poor

Robert

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The blanket on the bed had a hole in it in Room 402. Other guests were noisy, banging things late into the night.
Stayed 1 night in Jan 2024
Response from Brand Experience Team on 14 Feb 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

6/10 Okay

Thomas

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Just a place to sleep! Very noisy location!
Stayed 1 night in Jan 2024
Response from Brand Experience Team on 14 Feb 2024
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We appreciate you bringing this to our attention. Kaur J. #team6

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Nancy Y. on 7 Feb 2024
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

4/10 Poor

Cristina

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
👎bad hotel
Where to begin, i reserved a deluxe room with fridge & microwave, got a regular room. Hallway going to our room smelt like cat pee and very dirty. Had to wait for a new room with fridge & microwave available before we could get a new room. New room wasnt the greatest and microwave didnt work at all. Should have spend a little more for a better hotel. Definitely not worth $110 for a night.
Stayed 1 night in Jan 2024
Response from Brand Experience Team on 30 Jan 2024
Hi Cristina,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

2/10 Terrible

Amanda

Travelled with partner
Disliked: Amenities, property conditions & facilities
Beyond gross place loaded with roaches. We left and did not stay. Roaches on the bed the walls the bathroom gross!
Stayed 1 night in Jan 2024
Response from Brand Experience Team on 30 Jan 2024
Hi Amanda,We are disappointed to learn that we fell short of your expectations. We take reports of pest control very seriously. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience.Maz K.#Team6

2/10 Terrible

Oxy

Stayed 1 night in Jan 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room's quiet and clean.
Stayed 1 night in Jan 2024
Response from Brand Experience Team on 23 Jan 2024
Hey friend, thanks for taking time to share your review. We're thrilled to hear you had a great stay and can’t wait to tell our staff. Until next time, safe travels. Kaur J.#Team6

8/10 Good

Jean

Stayed 1 night in Jan 2024

8/10 Good

John

Travelled with group
Liked: Property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Christopher

Liked: Cleanliness, amenities
Stayed 1 night in Dec 2023

6/10 Okay

Ammar

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

AYCHEL S

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Robyn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very quiet nice Staff were great
Stayed 1 night in Dec 2023
Response from Brand Experience Team on 12 Dec 2023
Hey friend, thanks for taking time to share your review. We're thrilled to hear you had a great stay and can’t wait to tell our staff. Until next time, safe travels. Kaur J.#Team6

4/10 Poor

Pavel

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

2/10 Terrible

Leslie

I was fine, until I found a cockroach in my shower.
Stayed 1 night in Nov 2023
Response from Brand Experience Team on 5 Dec 2023
Hi Leslie,Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

10/10 Excellent

Karl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

10/10 Excellent

Yahor

Stayed 1 night in Nov 2023

10/10 Excellent

Hoang

Travelled with group
Liked: Cleanliness, staff & service, amenities
there was no cockroaches I was on the fourth floor so maybe it's just on the bottom floors. The thing that aggravated me was the noise you can hear everything in the hallway doors opening and closing all night I even had earplugs and can still hear the door shutting being slammed and the bed is a cheap bed it is very light I was able to pick it up with one hand
Stayed 1 night in Nov 2023
Response from Brand Experience Team on 29 Nov 2023
Hi Hoang,Five stars?! Thanks for your review, we really appreciate the support. We hope to see you again real soon.Maz K.#Team6

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and very comfortable and friendly staff
From the first phone-call I made to check on late arrival check-in and other questions, I felt very welcome and comfortable. In-person I found the same friendly and welcoming atmosphere created by the staff, who trated me very well. I was pleased at how clean the room was and even the stairwells were spotless. The bed was very comfortable too.
Stayed 3 nights in Nov 2023

8/10 Good

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Reasonable price
Stayed 1 night in Nov 2023
Response from Brand Experience Team on 21 Nov 2023
Hi Diane,Thank you for positively rating your stay!!Maz K.#Team6

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Roach
It was quite nice place to stay there. Found five alive roaches crawling around in the bathroom at that moment at nighttime. I had to get all of my stuff away from the bathroom and put them on top of shelf. It was a hassle for me.
Stayed 2 nights in Nov 2023
Response from Brand Experience Team on 15 Nov 2023
Hi Traveler,We appreciate the wonderful rating, thank you for bringing your concerns to our attention; this will help us improve our guest experience greatly.Lilith #Team6