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"Always a pleasant stay. Staff helpful and accommodating. Particular thanks to Jay for all her help. "

"Great spa hotel. Staff are helpful, friendly atmosphere and relaxing environment. "

"Great location in centre of Malvern. Beautifully laundered sheets. Bar open late (Saturday). Car parking"

"Could not complain about a single thing, very friendly helpful staff, lovely clean hotel and great facilities, we were here for our anniversary and we booked a Supreme room, much to our surprise we had been upgraded to a suite, a card was also left in our room wishing us a Happy Anniversary with a coupon for 2 free drinks, such a lovely thoughtful gesture, beds were really comfortable and the food was also very good, the breakfast was amazing, we had a three course meal and all 3 courses were lovely, only a slight criticism was that the starter (Smoked Salmon) was very small so probably wouldnt order a starter next time but apart from this everything was perfect and we were very impressed."

"Excellent friendly staff lovely room great location "

"Amazing room "

"Room was very comfortable especially bed linen. Pool & changing rooms were lovely. "

"All round very good"

"Everything was great. The check in was hassle free, the staff were very polite and professional and the room, perfectly clean. I did have an issue with the heater not keeping the room warm, when I arrived, but the 2 staff who dealt with it, went out of their way to solve the issue. The Hotel is very conveniently situated and there is ample parking and no potholes, unlike a similar Hotel nearby. The buffet breakfast is plentiful, varied and delicious. I've used this Hotel on a number of occasions and because of the experience, I feel that it's well worth paying a little extra."