All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
I wished this multi-story hotel had an HVAC system that did NOT use PTAC units. PTAC units are noisy and don't distribute air throughout the room very well.
William
Stayed 1 night in May 2024
Response from Christine on 24 May 2024
William, thank you for taking the time to leave us feedback about your experience. I'm glad to see you enjoyed your stay overall despite not being pleased with the HVAC units in our suites. We'll keep your comments in mind the next time we upgrade our system. Safe travels!
2/10 Terrible
Anita
23 May 2024
Sorry, I did not make it to the property for a stay.
Anita
Stayed 1 night in May 2024
Response from Christine on 24 May 2024
Anita, thank you for leaving us a rating even though you did not stay with us. We hope to see you next time you're in town and earn that perfect score!
If you like a dump with stains all over the furniture urine on the bed. This is the place for you. Did I mention water running in One of the elevators? Forget talking to the manager you get a voicemail and no return call.
Dana
Stayed 4 nights in May 2024
Response from Christine on 24 May 2024
Dana, I am so sorry to hear your experience was less than ideal. Our goal is always to provide the best service and accommodations possible for all of our guests. And I hate that we fell short during your stay. We take comments like yours very seriously, as it helps us determine what needs to be addressed immediately in order to improve our overall guest satisfaction. I hope you give us another chance in the future to give you the service that you deserve. Until then, safe travels!
Misty, thank you for the great review! I'm pleased to hear you enjoyed your stay. We hope to see you next time you're in town!
4/10 Poor
Christina
Travelled with family
14 May 2024
The staff was not overly helpful or friendly during our stay. The hotel furniture in the room was old and needs to be updated. The sheets on the bed had a large stain which appeared to be blood.
Christina
Stayed 3 nights in May 2024
Response from Christine on 15 May 2024
Christina, thank you for sharing your feedback. We use comments like yours to address areas that need immediate improvement and help the overall experience for all of our guests. With all of the brand new linen we have in stock, I am so sorry to hear that your sheets were stained. We hope you consider staying with us in the future so we can give you the experience that you deserve. until then, safe travels!
6/10 Okay
Kim
Travelled with group
7 May 2024
Great location
Kim
Stayed 1 night in May 2024
Response from Christine on 8 May 2024
Kim, thank you for taking the time to leave us a review about your recent stay. I'm glad to hear you enjoyed the location of our hotel. We hope to welcome you back again in the future and earn that perfect score! Until then, safe travels!
Overall was very safe and relatively clean. Downside was having only one window in a 2 room suite that overlooked an alleyway. Breakfast was excellent, and the location was incredible!
Corley
Stayed 2 nights in Apr 2024
Response from Christine on 29 Apr 2024
Corley, thank you for taking the time to review your stay. I'm glad to hear that you overall enjoyed our hotel. With all the different room types and layouts we have available, I'm positive we'll find you a suite that better matches what you need next time. Until then, safe travels!
Jeffery, thank you for the review! I'm so glad to hear your stay went smoothly. See you next time you're in town!
6/10 Okay
Michele
Travelled with family
27 Apr 2024
old building.. very industrial
Michele
Stayed 1 night in Apr 2024
Response from Christine on 28 Apr 2024
Michele, thank you for taking the time to share some feedback about your recent stay. We hope to welcome you back again in the future and earn that perfect score! Until then, safe travels!
It was run down it had a stinky smell in the elevators the carpet was old not to clean. The sofa couch had stains. Wifi did not work for our don ps5 wilł npt stay there ever again.
Demetria
Stayed 1 night in Mar 2024
Response from -Christine on 21 Apr 2024
Demetria, thank you for taking the time to review our hotel. We appreciate you bringing the issues you experienced to our attention, as we are always looking for ways to improve and provide the best possible experience for our guests. We hope you give us another try and a second opportunity to earn that perfect score!
6/10 Okay
Javonda, Long Beach
Travelled with family, Travelled with family and small children
16 Apr 2024
Liked: Cleanliness, staff & service
The parking fee is not the greatest but overall nice hotel.
Javonda
Stayed 3 nights in Apr 2024
Response from Christine on 18 Apr 2024
Javonda, thank you so much for taking the time to review your stay. I'm glad your overall stay was nice, but I'm sorry to hear you were disappointed with the valet price. There are a ton of other choices for parking in the area, but valet is definitely the easiest option. Next time you're in town, I'm confident we can find an option that suits your needs.
10/10 Excellent
Detra
Travelled with family, Travelled with group
14 Apr 2024
Liked: Property conditions & facilities
Perfect by Sundance Square
Detra
Stayed 1 night in Apr 2024
Response from Christine on 14 Apr 2024
Detra, thank you so much for the great review! We hope to see you again next time you are in town. Until then, safe travels!
2/10 Terrible
Lucelyn
13 Apr 2024
Lucelyn
Stayed 1 night in Apr 2024
Response from Christine on 4 May 2024
Lucelyn,Thank you for taking the time to leave us a rating. I'm so sorry to see that we did not meet expectations this time. I would love to know what areas we could improve in. If there are any comments or concerns you would like to share with us, please feel free to reach out to me at 817-332-6900.
Marilee, I'm so sorry to hear that you found our staff to be rude. The overall guest experience is of the upmost importance to us. We hope you give us another chance in the future to give you customer service that you deserve. Until then, safe travels!
Excellent hotel very close to restaurants and Sundance square. Have contract with gym across street which was very convenient. Breakfast was wonderful. Only concern first day there was very little water pressure and shower was cold but was later afternoon no issues other three days. Would definitely stay there again.
Kristi
Stayed 3 nights in Apr 2024
Response from Christine on 7 Apr 2024
Kristi, thank you so much for the perfect score! I'm glad to hear your overall experience was wonderful. We hope to welcome you back next time you're in town. Until then, safe travels!
8/10 Good
Manuel
4 Apr 2024
Liked: Cleanliness
Manuel
Stayed 2 nights in Mar 2024
Response from Christine on 6 Apr 2024
Manuel,Thank you so much for the great review! We hope to see you next time you're in town and earn that perfect score. Until then, safe travels!
Mary Ann,Thank you for taking the time to review your recent stay. I'm glad you enjoyed our location in the heart of Downtown Fort Worth! We hope to see you next time you're in town.
The staff was very accommodating and very friendly. The place was nice and clean. The only thing that was disappointing was the hot tub not really bubbling like it should.
brenda
Stayed 2 nights in Mar 2024
Response from Christine on 11 Mar 2024
Brenda, thank you for your review! I'm glad to see you enjoyed your stay overall. We hope to see you back again soon!
8/10 Good
Ellen, Dallas
Travelled with family, Travelled with family and small children
10 Mar 2024
Liked: Cleanliness, staff & service, amenities
This isn’t a new hotel but it’s clean and spacious. The valet is $42 which is a bit spendy in my book. Great place if you’re traveling with family.
Ellen
Stayed 1 night in Mar 2024
Response from Christine on 10 Mar 2024
Ellen, thank you so much for the great review! I'm glad you an your family enjoyed our spacious suites. See you next time you're in town!
10/10 Excellent
David
Travelled with family and small children, Travelled with partner, Travelled with group
iT WAS CONVENIENT TO THE TEXRAIL AND TO SUNDANCE SQUARE. IT HAD A NICE ATMOSPHERE.
Andrea
Stayed 1 night in Mar 2024
Response from Christine on 6 Mar 2024
Andrea, thank you for the great review! I'm glad to hear you enjoyed your stay. See you next time!
4/10 Poor
Rob, McKinney
Business traveller
28 Feb 2024
Disliked: Amenities
Pros: happy hour and free breakfast
Cons: free wifi only for Hilton honors, difficult to connect to, eggs were runny and undercooked, mo walk in shower, tub only, hotel is old and dated which is evident anywhere on the property.
Rob
Stayed 1 night in Feb 2024
Response from Christine on 28 Feb 2024
Rob,Thank you so much for taking the time to share your experience with us. I'm so sorry to hear it wasn't up to our normal high standards. We hope to welcome you back next time you're in town and exceed your expectations! Until then, safe travels!
The breakfast was phenomenal. The “Starbucks” drinks were not great but there are several cafes within walking distance.
Caroline
Stayed 2 nights in Feb 2024
Response from Christine on 28 Feb 2024
Caroline, thank you for your review. I'm pleased to hear you enjoyed our breakfast despite not being satisfied with the drinks from our Lobby Bistro. We hope to see you back next time you're in town!
Ratsamay, thank you so much for the perfect review! We hope to see you back again soon!
2/10 Terrible
Kimberly
Travelled with family, Travelled with family and small children, Travelled with pets
19 Feb 2024
Disliked: Property conditions & facilities
Hotel had little/no water pressure and no hot water
Kimberly
Stayed 1 night in Feb 2024
Response from Christine on 21 Feb 2024
Kimberly, I’m so sorry to hear that your experience at Embassy Suites by Hilton Fort Worth Downtown was less than ideal. We always strive to provide the best service so every guest has an exceptional stay, but it seems the lack of water pressure caused us to fall a little short this time. I appreciate you taking the time to share your feedback as that is the best tool we have to continually improve the overall guest satisfaction.
Karen,thank you for taking the time to review your recent stay with us. I'm sorry you were unhappy with your stay. We hope to welcome you back and exceed your expectations next time!
Theado, thank you for the great review! We hope to see you next time you're in town. Until then, safe travels!
8/10 Good
Susan
Travelled with family
29 Jan 2024
Liked: Cleanliness, staff & service, amenities
Our room was in dire need of upgrade from carpeting, walls to heating system.
Susan
Stayed 1 night in Jan 2024
Response from Christine on 31 Jan 2024
Susan, thank you for taking the time to review your recent stay with us. I'm sorry to hear that the room was disappointing. I will share the comments with the other department heads that way they know the areas that need the most attention. We hope to welcome you back again in the future and exceed your expectations!
6/10 Okay
Keri
Business traveller
25 Jan 2024
Liked: Staff & service
There were "homeless looking" people walking the sidewalks right out in front of the building and smoking right next to us - this felt unsafe.
This property is older and dirty looking compared to newer Embassy Suites.
The staff passed things off to others that were asked of them
Keri
Stayed 4 nights in Jan 2024
Response from Christine on 25 Jan 2024
Keri, I truly appreciate you taking the time to share your feedback, as that is the best tool we have to continually improve the overall guest satisfaction. I'm sorry to hear that you were unhappy with your stay. We always strive to provide the best service so every guest has an exceptional stay. With all of the hotels in the area, I wanted to say thank you for choosing to stay with us. We hope to welcome you back next time and exceed your expectations.
Carmen, thank you so much for reviewing your stay with us. I'm so happy to see you enjoyed your stay! We hope to see you back next time you're in town!
8/10 Good
Kristina
14 Jan 2024
Kristina
Stayed 1 night in Jan 2024
Response from Christine on 18 Jan 2024
Kristina, thank you so staying with us and taking the time to review your experience. I'm glad you had a good time. See you next time you're in town!