Staff were super lovely, however, this hotel is not attended by staff or security overnight. We, and many other guests, were kept up until 5am by a roaring party. Even the police attended called by a neighbouring house but couldn’t access the building. We had earphones and headphones but the walls were physically moving in time with the music.
I eventually got through to someone from quest off site at 5am who said they would “see what they could do “, like, do you not have a plan for these situations, is it just guests bad luck if they end up stuck next to the makeshift nightclub?
The beds were awful, mine was broken on the side so I kept rolling out, but it didn’t really matter because I wasn’t sleeping anyway.
They really need to have a system so that someone is contactable when their guests are being awful. I mean, it’s fine that they charge the guests for holding a party but that doesn’t give me my night of sleep and relaxation back. Won’t be returning, which is a shame because the staff are good and hotel was clean.