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Reviews of Sercotel President

4 out of 5
Sercotel President
Avinguda Salvador Dalí, 82, Figueres

Reviews

8.6

Excellent

Rating 10 - Excellent. 242 out of 536 reviews" "
Rating 8 - Good. 203 out of 536 reviews" "
Rating 6 - Okay. 59 out of 536 reviews" "
Rating 4 - Poor. 22 out of 536 reviews" "
Rating 2 - Terrible. 10 out of 536 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Paul

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A great room. Really spacious with a lovely bathroom again very spacious.
Stayed 3 nights in Apr 2024

8/10 Good

Fernando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Darian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice big room with hot tub in the bathroom. Clean
Stayed 1 night in Nov 2023
Response from Amin El Khoumairi López, Front desk manager on 11 Dec 2023
Dear Customer,Thank you very much for your positive comment about our hotel! We are glad that you enjoyed the room and its amenities. Comments like yours help us improve every day to offer the best possible customer experience. We hope to see you back soon.Kind regards,

6/10 Okay

Francisco

Liked: Cleanliness, staff & service, room comfort
Hot and your cold
Hotel location good, has elevator. Big problem is water pressure. In busy morning no cold water and in evening no hot water. Had to shower about 3pm. Nice town, other hotels in area are in louder part of downtown.
Stayed 2 nights in Nov 2023
Response from Amin El Khoumairi López / Front Desk Manager on 20 Nov 2023
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,

8/10 Good

Rene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good and clean spacious.
Good staff, good breakfast, thin walls can hear other rooms. Close to everything.
Stayed 3 nights in Nov 2023
Response from Amin El Khoumairi López, Front desk manager on 19 Dec 2023
Dear Customer, We appreciate the opinion you have left us about our hotel. We are delighted that you enjoyed your stay and we look forward to welcoming you very soon.Please accept our best wishes.

8/10 Good

Linda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Spot
We had a great stay. The room was comfortable. The breakfast was fantastic! Our only complaint would be that there was some garbage in the outdoor spaces which could be seen from our balcony. We would definitely stay again.
Stayed 1 night in Oct 2023
Response from Amin El Khoumairi López, Front Desk Manager on 20 Oct 2023
Dear Customer,Thank you very much for your positive comment about our hotel! We are glad that you enjoyed the room and its amenities. Comments like yours help us improve every day to offer the best possible customer experience. We hope to see you back soon.

6/10 Okay

Beverley

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Amin El Khoumairi López, Front desk manager on 9 Oct 2023
Dear customer,Thank you for the great mark of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Walid

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Good location & breafast it was my secound time in this hotel i will definitly reserve again next time
Stayed 1 night in Aug 2023

10/10 Excellent

Lydia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
We enjoyed a very ample and clean room.
Stayed 1 night in Aug 2023
Response from Amin El Khoumairi López, Front Desk Manager on 19 Aug 2023
Estimado Huésped,Muchas Gracias por su comentario positivo acerca de nuestro hotel! Nos alegra que Ud. haya disfrutado su estancia con nosotros y esperamos poder pronto verlo de vuelta.Atentamente,

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Figueras overnight stay q
Excellent staff. Very clean and comfortable accommodation. Very good value for money
Stayed 1 night in Jun 2023
Response from Amin El Khoumairi López, Front Desk Manager on 28 June 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Martin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is very central.very clean with good facilities.would recommend the buffet breakfast . Helpful staff . Clean good size bed
Stayed 3 nights in May 2023
Response from Amin El Khoumairi López, Front Desk Manager on 28 June 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

arnold

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was exactly what we needed - well located, walkable to all our interests, comfortable and the staff went out of their way to accommodate our needs. Plus we enjoyed the decor, plenty of reference to local hero Salvador Dali without going iver the top
Stayed 2 nights in May 2023
Response from Amin El Khoumairi López, Front Desk Manager on 28 June 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
convenient location, walking distance to many places.
Stayed 1 night in Jan 2023
Response from Amin El Khoumairi López / Front Desk Manager on 7 Jan 2023
Dear David,Thank you for reviewing positively your stay in our hotel. I am glad to read that you've been able to enjoy the central location of our hotel.We hope to see you again in our hotel!Best regards,

2/10 Terrible

Felipe

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
checked in, gave me a key room..when I went into the room it was somebody else there
Stayed 1 night in Aug 2022
Response from Amin El Khoumairi López, Front desk manager on 19 Nov 2022
Dear Mr. Felipe,First of all, thank you for choosing Sercotel President for your stay in Figueres.I am sorry that we have had this misunderstanding about your check-in. Every day we try to do our best to give a good experience to our customers. Nevertheless, hope to see you again in the future and have the opportunity to offer you a better experience.Best regards,

8/10 Good

Andrew

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2022
Response from Amin El Khoumairi López, Front desk manager on 16 Oct 2022
Dear customer,Thank you for the great mark of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Aleksei

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
walkable . parking
Stayed 1 night in Oct 2022
Response from Amin El Khoumairi López, Front desk manager on 12 Oct 2022
Dear customer,Thank you for the great mark of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Aleksei

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
big rooms
Stayed 2 nights in Aug 2022
Response from Amin El Khoumairi López, Front desk manager on 4 Sept 2022
Dear Customer,Thank you very much for your positive comment about our hotel! We are glad that you enjoyed your room and its amenities. Comments like yours help us improve every day to offer the best possible customer experience. We hope to see you back soon.Best regards,

4/10 Poor

carrie

Disliked: Staff & service, property conditions & facilities
Disappointed
There is NO bar or restaurant. Noisy. Couldn't have just coffee for breakfast except in a paper takeaway cup. Unacceptable for a 4 star hotel. Won't be back
Stayed 1 night in Aug 2022
Response from Amin El Khoumairi LópezChef de réception on 2 Sept 2022
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,

6/10 Okay

Michael

Stayed 1 night in Feb 2022
Response from Amin El Khoumairi López, Front desk manager on 30 Mar 2022
Dear Mr. Michael, First of all I would like to thank you for staying at our hotel. Thank you for your review. However, we hope to see you again very soon. Best regards,

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpful staff, lovely room Easy walk to bars and restaurants , parking under hotel worth paying for
Stayed 1 night in Jan 2022
Response from Amin El Khoumairi López, Front desk manager on 4 Feb 2022
Dear Adrian, We appreciate the opinion you have left us about our hotel. We are delighted that you enjoyed your stay and we look forward to welcoming you back very soon. Please accept our best wishes.

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central location, underground pafking.
Overall very good and convenient to centre. But lacked tea/coffee facilties and a slip mat for gettkng out of bath.
Stayed 1 night in Sep 2021
Response from Oscar del Horno on 24 Sept 2021
Dear Peter, First of all, I want to thank you for having selected Sercotel President for your stay in Figueres. I am glad to read, you have enjoyed the wonderful hotel location . I hope to see you again in the next future! Sincerely

4/10 Poor

Joel

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Would need some renovation
Stayed 1 night in Aug 2021
Response from Oscar del Horno on 30 Aug 2021
Dear Joel, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

4/10 Poor

Juan Manuel

Liked: Cleanliness
Disliked: Staff & service, room comfort
NO WIFI. Would NOT come back
The hotel itself is ok but I had no internet connection during my whole stay and I needed it for working... it is not a cheap hotel for having this issue. I ended up working on the lobby, which was noisy and with a lot of people passing by, so nothing private. I would NOT come back
Stayed 2 nights in Aug 2021
Response from Oscar del Horno on 9 Aug 2021
Dear Juan Manuel, First of all, I want to thank you for having selected Sercotel President for your stay in Figueres. I don´t have any new about the problem with your wi-fi during your stay, we´ll check out your room to verify the coverage,please accept our apologies for this. We hope to see you again in the next future for having the opportunity of offering to you a complete experience. Best regards!

8/10 Good

Isnar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
Nice Hotel, very Clean. Walking distance to the center. This is a old hotel but very well kept. Would stay here again.
Stayed 1 night in Jul 2021
Response from Oscar del Horno on 16 July 2021
Dear Isnar, First of all, I want to thank you for having selected Sercotel President for your stay in Figueres. I am glad to read you have enjoyed the hotel facilities, the cleanliness and the wonderful hotel location. I hope to see you again in the next future. Best regards! Oscar del Horno Manager

10/10 Excellent

Sonya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean!
Stayed 1 night in Jun 2021
Response from Oscar del Horno on 1 July 2021
Dear Sonya, First of all, I want to tank you for having selected Sercotel President for your stay in Figueres. I am glad to read, you have enjoyed the hotel cleanliness and you have had a complete experience. I hope to see you again in the next future! Best regards.

8/10 Good

anders

Business traveller
Liked: Cleanliness, staff & service
Stayed 1 night in May 2021
Response from Oscar del Horno on 18 May 2021
Dear anders, Thank you for the review of our hotel! Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

10/10 Excellent

Jerry

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay for Dali visit
Welcoming friendly staff, great value, secure parking, close to the ramblas. Efficient rooms, clean quiet some with balcony (ours did). Great value for breakfast.
Stayed 1 night in Nov 2019
Response from Amin El Khoumairi López, Front desk manager on 24 Nov 2022
Dear customer,Thank you for the great mark of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019
Response from Hotel President on 2 Oct 2019
Dear Colin, Thank you for rating your stay in our hotel. We will be glad to welcome you again! Best regards from all the Hotel President's team.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, great rooms, wonderful staff. I will stay here next time I return to Figueres!
Stayed 1 night in Sep 2019
Response from Hotel President on 2 Oct 2019
Dear guest, thank you very much for sharing your experience at the Hotel President. Your words motives us to continue working every day to offer the best service. Best wishes from all the Brava Hoteles team and we hope we can welcome you again very soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019
Response from Hotel President on 14 Sept 2019
Dear guest, Thank you for leaving your rating your stay in our hotel. These are a great help for us, and they encourage us to work harder to offer a pleasant stay to each of our guests. We would be very happy to welcome you at our hotels on another occasion. Thank you for your trust and best regards, Brava Hoteles’ Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2019
Response from Hotel President on 14 Sept 2019
Dear guest, Thank you for leaving your rating your stay in our hotel. These are a great help for us, and they encourage us to work harder to offer a pleasant stay to each of our guests. We would be very happy to welcome you at our hotels on another occasion. Thank you for your trust and best regards, Brava Hoteles’ Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is nice, but the beds must be changed now. Too squeaky.
Stayed 1 night in Jul 2019
Response from Hotel President on 14 Aug 2019
Dear guest, thank you for your comment, we will transfer it to the corresponding department. We will be glad to welcome you again in the future. Greetings from all the Brava Hoteles team.

8/10 Good

Mariana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy with this hotel
Very clean and spacious room. Would definitely stay again
Stayed 1 night in Jul 2019
Response from Hotel President on 14 Aug 2019
Dear Mariana, we are very glad that you enjoyed your stay at the Hotel President. Thank you for you message. We will be very happy to welcome you again very soon. Best regards from the Brava Hoteles team.

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
I walked into the Hotel - it was like a ghost house, upon entering I asked if anybody was here, I waited more than 5 minutes - still no response. I needed an answer quick as we couldn't find the hotel parking, we were forced to park the car in another carpark and then come back to the hotel. Poor service. Mini fridge on the floor - no complementary water, overall very dilapidated hotel.
Stayed 1 night in Jul 2019
Response from Hotel President on 14 Aug 2019
Dear guest, we are sorry that your stay wasn't as you expected. We will transfer you message to the corresponding departments. We inform you that the hotel has 24 hours reception, it is true that we are situated on a main avenue but you can always stop on the street Carrer Col·legi to go to the hotel and get some indications. We are sorry that you didn't have complimentary water, we are sorry for that mistake. We would be very grateful if you told us so we can bring it to you immediately. We hope we can welcome you again and have the chance to change your impression about our hotel. Best regards from all the team.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb hotel. Great friendly staff, lovely room and good restaurant. We will stay there again.
Stayed 2 nights in Jun 2019
Response from Hotel President on 1 July 2019
Dear guest, thank you very much for your positive comment. We will transfer your message to all the team, your words help us to improve everyday giving the best service. We will be glad to welcome you again very soon. Best regards from all the Hotel President’s team!

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2019
Response from Hotel President on 17 June 2019
Dear guest, thank you very much for rating your experience at the Hotel President, we will be glad to welcome you again. Best regards from all the team.

10/10 Excellent

Mary Cecilia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stylish hotel in Figueres
The President was a bit hard to find at first and we ended up going round the one way system several times. After check in we opted for the hotel carpark which was safe and convenient. The hotel decor is fantastic and staff are helpful. President is located only a few minutes from the town centre and Dali museum and has a few restaurants nearby. Our room was a little small but comfortable beautifully styled, as were the corridors and public areas. We loved the jacuzzi bath tub in particular.
Stayed 1 night in Jun 2019
Response from Hotel President on 17 June 2019
Dear Mary Cecilia, thank you very much for sharing your experience at the Hotel President, your words help us to continue always working to offer the best service. We will be glad to welcome you again. Best regards from all the team.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good conditions and location. Quick stay, but efficient.
Stayed 1 night in May 2019
Response from Hotel President on 30 May 2019
Dear guest, thank you very much for sharing your experience at the Hotel President. Reviews like yours help us to continue working always to offer the best service. We will be glad to welcome you again. Bets regards from all the Brava Hoteles team.

10/10 Excellent

Valeda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it!
Wow wow wow! This place was immaculate and such a value! (Perhaps because we visited in the off-season). The room was incredibly comfortable, we especially loved the balcony to watch the sunset, the service was super friendly, and the breakfast buffet offerings were immense! Location was very close to the city center too! Parking was very convenient, however be aware that it's €10 a night.
Stayed 1 night in Nov 2018
Response from Departamento de recepción on 25 Dec 2018
Thank you very much for your friendly words. We always work to offer the best. We all wish you a very Merry Christmas and a happy new year! We hope to see you again next year! Kind regards from the team.

8/10 Good

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel if you are visiting for Dali museum
great location, reasonable parking costs, clean room, very friendly staff
Stayed 1 night in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

8/10 Good

Sergio

Liked: Cleanliness, staff & service
Good location, limited breakfast
Stayed 2 nights in Sep 2018

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
The room was amazing! The hotel is very well located. The staff was very helpful.
Stayed 1 night in Sep 2018

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value. Very comfortable.
The hotel is quite luxurious for a Very moderate price
Stayed 1 night in Jun 2018
Response from Hotel President team on 1 Aug 2018
Dear James, Thank you very much for your rating, we realy appreciate it. We Will be very glad to receive you again very son. Kind regards,

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our 6th visit to this hotel. Everything was great as usual but still no coffee or yes facilities in the room. Mentioned this on a number of occasions but still no reaction. Pity
Stayed 1 night in Jun 2018
Response from The Hotel President team on 1 Aug 2018
Dear Peter, We appreciate your stay and that you have taken the time to write your comment, we note in order to improve and to offer a better experience for our customers. We hope to see you again soon. Regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018
Response from El equipo del Hotel President on 1 Aug 2018
Gracias por valoración, esperamos volver a atenderles en próximas ocasiones.

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stop for visiting the Salvador Dali museum
Nice modern hotel with influences of Salvador Dali on the interior decoration. Room was well laid out although slightly small for a double. Bed was very comfortable, there was also a small jacuzzi bath and good air con. The basement parking was good value and the breakfast was the best we had had on our trip. Very convenient location for visiting the museum and for bars and restaurants. Excellent stay.
Stayed 1 night in May 2018

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was very nice. Our room was big & we had a balcony. Breakfast was very good.
Response from BRAVA HOTELES - GUEST RELATIONS on 29 Apr 2018
Thank you very much for your comment! We hope to see you soon at Hotel President.