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"Nice room, very friendly staff and everything ran smoothly"

"The hotel staff were very friendly and the spa in particular is well worth a visit. The rooms were fine and the pool area is nice in the sun. Drink options are quite varied with an upcharge for branded drinks which is expected on an all inclusive. The food was average, breakfast probably the best out of the 3 main meals. Food was quite badge and bland with not masses of choice but it was average. "

"Staff were helpful and welcoming. Room was as promised, although the decor needed a bit of maintainance considering it was sold as a deluxe room. Having the hot tub made all the difference, especially with unseasonably unsettled weather. We did have to complain once about being able to hear next door's TV quite loudly. They were asked to turn it down, but we don't know if it was the volume up loud or if the walls are just thin. The food was varied, unlimited and there was plenty of choice for all dietary and cultural needs. However, the food wasn't always as hot as it could have been. Restaurant was quiet and civilised, and the staff were attentive enough. Pool was beautiful- shame the weather meant we couldn't use it. Entertainment was provided several times in a week and it was fitting for the hotel. Beach is a two minute walk around the corner. Staff were helpful and knowledgeable about the local area. Altogether a lovely, child free bolthole where everything is there for you. "

"Great location regarding beach and marina. Lovely hotel. Reception staff very good main bar staff were okay. The food is nice but very much the same each night "

"Perfect location, not far from airport and a taxi ride away to Puerto Del Carmen (about 12 Euros). room with ocean view, clean and modern. Upgraded to Preferred Club would highly recommend. Food good quality, cocktails are genuinely good especially Espresso Martini. Staff super efficient and friendly. Been here a few times and won’t be the last. Perfect place for total relaxation. "

"Hotel room was clean and had all the amenities needed. Booked the privilege room expecting service to be better, but ran into multiple problems over the course of the stay that the hotel staff were able to work with me on. Just know... 1. There is a rental car site on property, but hours aren't consistent. 2. Cabs can only be requested through concierge from hotel to destination. Then, it's up to you find your own way back. 3. Reservations are 100% necessary and some restaurants are overbooked. 4. Upon check-in, you can start your dining package right away. 5. Luggage assistance is only available at check-in and then you have to carry your own luggage back to reception to check out."

"This is advertised as a 5 Star property. However, there were a number of disappointing issues: A number of the on site restaurants were closed, the Wi-Fi in the room stopped working half way through our holiday, the 'Fun Pub' was only open between 20:00 & Midnight and was closed completely on Wednesday & Friday. The squash court was closed and the two treadmills were in a poor state of repair."

"You get what you pay for. Old looking and a bit run down generally. A few good amenities, on site shop/ pub/ gym"

"The Staff were very efficient especially at Check-In as Hotels.com had not sent the Hotel my booking! I had the booking on my phone but the hotel had no booking for our week. This was not the best start to our holiday. The Hotel is excellent I would recommend a sea view."