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"Clean and comfortable "

"Excellent Stay and Outstanding Service We stayed for one night and were really impressed. The hotel is perfectly located in the centre of Canterbury, just a few minutes’ walk from everything. The building is modern, spotless, and the rooms are spacious and comfortable. We had a great night’s sleep and a lovely refreshing shower in the morning. Breakfast was busy but well organised, with plenty of excellent choices. All the staff we encountered were friendly, attentive, and professional. I want to give particular thanks to James in the restaurant at breakfast. My wife has an egg allergy, and James immediately took her name and room number, then arranged for any cooked food she wanted to be prepared separately by the chef to avoid any risk of cross‑contamination. His care and attention meant a great deal to us — it’s rare for anyone to take the allergy seriously, and it gave my wife real peace of mind. Thank you, James, for your exceptional customer service. We’ll definitely be returning soon."

"For a lower budget stay everything was very good. Spacious well equipped room, friendly staff, and fast service."

"We had a fantastic stay at this hotel. Everything was spotlessly clean, the food was excellent, and the staff were friendly and welcoming throughout our visit. From start to finish we felt well looked after, and there was honestly nothing we could fault. We have already booked for September before getting the ferry, just hoping for better weather this time— keep up the great work!"

"I had a really lovely stay at Holiday Inn IHG. I often choose Holiday Inn for my vacations because it is a perfect way to escape the busy life in London and truly relax. The room was very comfortable, clean, and well maintained, and the service throughout my stay was excellent. The receptionists were especially welcoming and helpful, a special mention to the receptionist at Holiday Inn Southend on Sea, who made check-in such a pleasant experience. The only small suggestion I would make is regarding breakfast time. It would be even better if breakfast could be extended until 11am, as when we’re on holiday we like to sleep in a bit later and take things slowly. Overall, I am very happy with my stay and would definitely recommend Holiday Inn for a relaxing getaway."

"Staff excellent. Room clean."

"Room was very clean. Staff very helpful."

"Lovely room. I am mobility challenged and was given a great room near the lift and with walk in shower. Staff very friendly and helpful."

"Was lovely and clean! Breakfast was divine, staff was friendly. Really recommend! 🙂"