"This was our second stay at the Radisson RED Heathrow before/after a flight, and once again it did not disappoint.
We checked in at around 1:30am on Monday 15 June after a long day of travelling with a sleeping infant, multiple suitcases and the usual airport stress. Abdullah at reception was absolutely outstanding. When I explained that we couldn’t find an available parking space, he immediately stepped in to help. Not only did he assist us with the check-in process, but he also helped with our luggage and personally showed my husband where he could park.
I’d also like to thank Abdullah’s colleague, a gentleman with glasses, who was equally friendly and helpful throughout our arrival.
What impressed us most was Abdullah’s willingness to go above and beyond despite what was clearly a very busy night. We even witnessed him dealing calmly and professionally with a situation involving an individual attempting to gain access to a guest’s vehicle. He handled it with professionalism and ensured the safety and security of guests.
Travelling with a baby can be challenging, and small acts of kindness make a huge difference. Abdullah’s exceptional customer service turned what could have been a stressful arrival into a smooth and reassuring experience.
Thank you to Abdullah and the team for making us feel so welcome. We will definitely be back and would not hesitate to recommend this hotel to anyone looking for a convenient and well-run stay near Heathrow."
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