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"The room is from the 1980's dust and all!!! The reception staff member I met was so rude and tried to charge me more than the advertised price. The room was freezing cold, then was given a unsafe heater. I ordered food from the restaurant, when it came out it had ingredients not mentioned on the menu, that i am intolerant to, so I sent back and replaced with something else, they then tried to charge me for the new meal, I said thats ok could you bring the previous plate out, as if i had paid for it I wanted it, they refused to bring it out. I asked to speak to the manager several times no one would get the manager."

"Lovely 17th century building. Staff were very friendly and helpful, food was amazing, room was clean and comfortable. Bed was one of the most comfortable I've been in for ages (apart from my own!). Definitely will return!"

"Highly disappointing. A very, very run down hotel. Room had a disinfectant smell, bedding minimal, carpet needs a good cleaning, and basic shower unit - a curtain around a plastic base - with a blocked drain that risked flooding. This is certainly nowhere close to the ‘Very Good’ 8/10 rating as presented by Expedia."

"Quality Breakfast Plenty of parking onsite Will stay again. Lots of stairs for those who may struggle. Rooms can be a fair distance from reception "

"Clean spacious room. Lovely helpful staff. Excellent food"

"Location excellent - just a 10 minute pleasant walk to Ludlow Castle and town. Very good breakfast and dinner menu and food was top class."

"Room was lovely, very clean staff was so friendly and helpful. Brrakfast was the best, quality ingredients and great choice. The only thing that let it down was the mattresses are so hard and lumpy "

"Breakfast Bar was well stock only one banana but over ripe Staff in pub restaurant very helpful snd good food at good price Room very clean a a good price We will recommend and come again "

"Another incredible stay! The staff are always so welcoming and kind, George is just fantastic and so attentive and friendly. The food as usual is delicious, beautiful local produce. The rooms as usual are so clean and super comfy beds. The spa facilities are fantastic. Five stars again from us!! "