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"Comfy room, great food, friendly atmosphere and brilliant staff."

"Friendly and welcoming staff. Beautiful gardens easy walking distance from the Ironbridge. Lovely hotel, say parking, great food, including breakfast. Happy to recommend."

"Had a lovely stay, staff were all polite and helpful. Dinner in the restaurant was lovely piping hot and delicious. Bed was comfy, room was clean abd nicely decorated. Followed by good breakfast the following morning. What more could you ask for. "

"staff very pleasant,room very warm and comfortable,good value for money.the breakfast was a bit disapointing.we had a table booked on saturday evening the meal was excellent."

"friendly staff, clean and comfortable room. would stay here again."

"The rooms were spacious with a separate lounge area, well decorated Shower was terrific. And really comfy bed The restaurant was excellent with local seasonal food "

"We were made to feel as though we didn't belong there and it was all due to the colour of our skin.It wasn't what they said it was how they acted. "

"Very kind helpful staff. Lovely quiet, hotel with beautifully decorated interior. Absolutely fantastic breakfast which made allowances for my vegetarian, dairy free needs. The quality of the produce was top notch and cooked to perfection. Would highly recommend and definitely stay again."

"Booked in early January, some hours later, on the same day, messaged hotel asking for a cancellation, because I realised that possibly I wouldn't be able to make these dates or even the city due to personal circumstances. Even with more than one month in advance, the hotel refused to cancel and refund the booking; We were a big group, booked 3 different rooms; we paid different £ for the rooms, but got exactly the same room size/ layout and facilities. We could feel a smell of old and musty around the premisses hallways/corridors/bedrooms. Old furniture and decoration all around the hotel. Hallway to gym and spa requires updating. Were travelling with children, choose this hotel because of the pool and spa facilities; however we could not use this during the entire stay. We were told the "pool is not working due to elevated chlorine levels". An online search demonstrated that there are quick solutions for this issue eg. emptying the pool and filling it up with clean water; or adding a neutralising solution. We checked in on Friday around 3pm and checked out on Sunday 11am. But it seemed that there was no sense of URGENCY to fix this issue; plus we were not informed about it previously to make appropriate arrangements. Breakfast: very few options available; hard/sour fruits; served uncooked egg and old burnt bacon. Few restaurant options around. But close to Safari park. Staff were generally polite. Overall overly priced for what was on offer. "