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"Im still waiting on my room refund our phone in our room was broken tv not working no pool "

"Lots of kids running down the halls and screaming for a few hours. "

"We stayed in refurbished room. It was okay but our room was situated so if we wanted to eat breakfast we had to walk outside. My daughter in another room had to walk outside to get to pool. It would be okay in the summer but we were there in March "

"Convenient location for our ski weekend. Nice room. "

"Our room was spacious and clean. Bathroom could use an update - may be time to remove the old telephone hanging on the wall in the bathroom. Otherwise, we would chose this hotel again when coming to Big Rapids."

"Food all over the wall in the room."

"Very clean, spacious room. "

"We highly recommend the Pleasant Lake Resort! Accommodations were perfect for our 3 generation family “Snow House” gathering. The hosts were very responsive & provided a clear & seamless check in/out process as well as recommendations for local businesses & activities. The accommodations were clean and well cared for. We were able to sled & skate on the lake and would love to return to enjoy the beach during the summer."

"Super friendly and professional staff. Hotel needs a regular maintenance man (paint, patch, etc), other than that it was a pleasurable stay."