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"staff very friendly always happy to chat and advise "

"Fine for early flight, check in good, room quiet, would happily use again"

"This is a tired old building, frozen in the middle of a renovation, with the most amazing staff. The stairs are many, steep & awkward, with flights up to go back down to the next part of the property.Not suitable in anyway for disabled people, or those with mobility issues, yet this is not stated anywhere on the info issued by the hotel. I was allocated room 40...third floor , end of the corridor single. Door lock/ handle was loose & insecure. The large double glazed window was "blown" so steamed up inside the unit removing what presumably would have been a nice view over Spanish City.lumpy single bed, thin duvet, no extra blankets. Great bedside lamp & tea tray with kettle, tea & coffee & a mug. En suite was a joke. The WC was set facing a wall that didn't allow your knees room to sit, so had to sit sideways. Previous fitments like a toilet roll dispenser, cup holder from a previous iteration of the room. The shower was a replacement tray, suspended 4 inches above the previous one, with the consequent gap on show. I didn't dare step into the shower as I could see no visible support! Fire doors didn't shut properly, with one even being supported by a random piece of wood. Breakfast however, was a thing of beauty! Abundant choice of cereals, juice & milk. Constant supply of fresh teapots & coffee, along with hot toast, & then the hot:proper butchers sausage, marvellous bacon, mushrooms, oven baked half tomatoes, hash browns, baked beans & scrambled eggs. The Staff are all ace"

"The room I was put in was next to the staff only room. All night there was banging from the door being open/closed. Room was very tidy and services were good"

"Staff excellent "

"Friendly and efficient. Rooms well appointed and clean Breakfast buffet good"

"The staff were amazing! The rooms were clean as was the spa. We had a lovely stay. "

"Heating was good. Bed verycomfortable"

"Parking very easy. Room clean. Stairs slightly problematic."