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"Spotless rooms, very comfortable bed, great shower and heating bathroom floors. Enjoyed a coffee with the supplied Nespresso machine. This hotel had everything I request for a short stay. "

"The new owners have "digitized" the hotel. While I have no problem with online check-in prior to arrival and punching in codes for making the lift work or for accessing my room (don't have to carry a card key!) I think it's almost dangerous for guests to not have access to even a single hotel staff member at any point. The electric kettle I had requested (since there's no coffee pot in the room) and the hotel lent me was defective and it blew the fuse in the room at 3 AM (Feb 1), within hours of my arrival. In my jet-lagged state, the only access to "support" was through Whatsapp texting - even a call was not available unless you had a German phone. Further, I'm in complete darkness and the Whatsapp support person, Jasmine, asks me to "locate the fusebox!" I had to use my phone flashlight which rapidly drained the charge and I was panicked. Without a charged phone, you are frozen in this new-fangled setup. It was an awful, frightening experience. I usually stay here every year but I have serious concerns about returning. In addition, the housekeeping standards have plunged - the soap dispensers were empty and never re-filled during my entire 9-days stay. I had to request a bottle (through Whatsapp text, of course) and the bar person (knew him from my previous stays - a couple of them are being allowed to stay for a few more weeks during the transition time) gave me a bottle. I'm not sure this is "hospitality" - it is financial efficiency for sure. Owners' margins are higher! "

"Awsome room, huge and accoss the street was the tram "

"Very nosey in the hallway after 11pm on two consecutive nights.. with groups of people talking. Not normal for the Grefis."

"War gut"

"Arrangement to enter the property was very poor"

"The staff was amazing and the breakfast as delicious."

"Der Empfang durch die Tochter war sehr herzlich und wir fanden Obst, Getränke (Wein, Sekt, Bier Saft, Mineralwasser), Marmelade und Pralinen zur Begrüßung vor - lieben Dank dafür. Die unmittelbare Nähe zum See ist fantastisch (top Lage) und das Haus ist sehr sauber. Die Küchenausstattung ist absolut vollständig - es hat wirklich Nichts gefehlt. Wir haben uns sehr wohl gefühlt und können das Haus weiterempfehlen.Die recht steile und schmale Treppe vom EG ins UG ist nicht unbedingt seniorengerecht, ebenso die Absätze zur Küche und ins Schlafzimmer - für uns allerdings kein Problem."

"Great service, Clean rooms, great food. "