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Reviews of Hotel Sausalito

2.5 out of 5
Hotel Sausalito
Colinas de Riverside #190, Fracc. Colinas del Mar, Ensenada, BC

Reviews

5.2
Rating 10 - Excellent. 19 out of 221 reviews" "
Rating 8 - Good. 36 out of 221 reviews" "
Rating 6 - Okay. 55 out of 221 reviews" "
Rating 4 - Poor. 41 out of 221 reviews" "
Rating 2 - Terrible. 70 out of 221 reviews" "

5.4/10

Cleanliness

6.0/10

Staff & service

4.6/10

Amenities

4.8/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

2/10 Terrible

FELIPE DE LOS

Disliked: Cleanliness, staff & service, property conditions & facilities
Renew the showing pictures
Stayed 2 nights in Jul 2023

4/10 Poor

Orville

Stayed 1 night in Jul 2023

4/10 Poor

Michele

Travelled with family and small children
No very easy to drive inside property or getting out
Stayed 2 nights in Jul 2023

10/10 Excellent

Alfonso

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Gte. on 22 Feb 2023
Gracias por su visita, estamos para servirle

2/10 Terrible

adrian

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are worst than a cheap motel in the US. Beds are hard as a rock, furniture is mix matched, dirty and broken. The room smelled moldy and wet. Sink piping leaked when in use. The entire room was a bad experience and would not ever recommend this place to my worst enemy. And to top it off, they will charge you 3 percent more when paying with a debit/credit card. It was so bad we left the next morning to another Hotel. We were not given a refund for the 2nd night, so lost that money. Please save your money and book elsewhere, the pictures on Expedia is the not the rooms you are given. The place is rundown, dirty, outdated, no amenities, and moldy place. It should be 20 bucks a night at best.
Stayed 2 nights in Sep 2022
Response from Gte. on 26 Sept 2022
Sus comentarios son muy importantes para mejorar nuestro servicio

2/10 Terrible

Mario

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Found cockroaches inside the room, the bathroom light wasn’t working at all, and the bed sheets were stained and dirty.
Stayed 1 night in Aug 2022
Response from Gte. on 26 Sept 2022
Sus comentarios son muy importantes para mejorar.

2/10 Terrible

Mario and Maria

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2022

4/10 Poor

Mauricio

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Good price, pool are closed, needs more lights, like the pictures, parking lot to dark
Stayed 1 night in Jun 2022
Response from Gte. on 27 June 2022
Sus comentarios son muy importantes para mejorar nuestro servicio.

4/10 Poor

michael

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Not the best
Room was clean but the bathroom was dirty. Mold on the floor and ceiling. I’d advise not staying here again unless it’s your last option.
Stayed 1 night in Apr 2022
Response from Gte. on 21 June 2022
Sus comentarios son muy importantes

6/10 Okay

Oscar

Disliked: Cleanliness, property conditions & facilities, room comfort
No bueno
Stayed 1 night in Apr 2022

10/10 Excellent

Jose Mario

Liked: Cleanliness, staff & service
Quedé muy impresionado del buen servicio que en dos ocasiones me brindó el staff. Sé que hay personas que pueden tener algunas malas experiencias, pero las mías fueron muy buenas, con un staff haciendo lo imposible por apoyarme a conseguir lo que necesitaba, o siendo muy flexible.
Stayed 2 nights in Mar 2022
Response from Gte. on 13 Mar 2022
Gracias por su visita nos esforzamos para servirle bien

8/10 Good

Slade

Travelled with family
Liked: Cleanliness, staff & service
The room and bed were very nice, the facade and the area around was less appealing. Good place for the price.
Stayed 1 night in Feb 2022
Response from Gte. on 13 Mar 2022
Gracias por su preferencia

8/10 Good

Gregorio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and comfort
Stayed 1 night in Oct 2021
Response from Gte. on 25 Oct 2021
Muchas gracias, sus comentarios son muy importares para nosotros

2/10 Terrible

Jose, Pacoima

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty shower and really unfriendly personal
Stayed 1 night in Oct 2021
Response from Gte. on 25 Oct 2021
Sus comentarios son importantes para mejorar nuestro servicio

4/10 Poor

Flavio

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Overpaid
No A/C. That was my mistake for assuming otherwise. The quality of hotel does not reflect the price
Stayed 1 night in Sep 2021
Response from Gte. on 22 Sept 2021
Sus comentarios son muy importantes

2/10 Terrible

nancy

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
No tiene aire acondicionado, la propiedad es muy vieja necesita remodelacion, no quisieron regresarme mi dinero!!!
Stayed 1 night in Aug 2021

6/10 Okay

Verified traveller

Travelled with family
Disliked: Property conditions & facilities
Ok In A Pinch
We went down to Ensenada for a family birthday party. Made last minute reservations. This place was about the only thing available at a sort of reasonable price. The hotel staff was ok. The rooms were so so and could have been cleaner. Also no A/C. I would stay here if nothing else was available. My wife would not. This place is just ok in a pinch.
Stayed 1 night in Jul 2021
Response from Gte. on 4 Aug 2021
Agradecemos su visita, sus comentarios son importantes para nosotros

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I don’t recommend this place, is horrible, the room was dirty nothing worked, sink was clogged, I don’t look like the pictures. The blankets had stains, the towels were dury, the worst place ever. I could get a better place for cheap. The personnel didn’t even care when I complained the second day.
Stayed 2 nights in Jun 2021
Response from Gte. on 6 July 2021
Trabajamos mucho para servirle mejor

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They charge me more than what says online. Room was not clean, smelled bad. The bed had stains.
Stayed 1 night in May 2021
Response from Gte. on 14 June 2021
Sus comentarios son importantes para nosotros

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best stay
It was amazing. Would recommend to my friends and family
Stayed 1 night in Apr 2021
Response from Gte. on 20 Apr 2021
Gracias por su visita, sus comentarios son muy importantes

8/10 Good

Carlos

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021
Response from Gte. on 23 Feb 2021
Gracias por su visita y sus comentarios que son muy importantes.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2021
Response from Gte. on 2 Mar 2021
Sus comentarios son muy importantes

8/10 Good

Maria L

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Double Beds For extra cash?
My stay was ok, on site parking, clean and comfortable beds is a plus. Dislike was that upon checking in I was told my room was a single bed, for 2 adults and a kid I need it double beds. The description of my reservation described "Double Beds" they didn't honor that and I had to pay difference in cash for upgrade.
Stayed 1 night in Jan 2021
Response from Gte. on 18 Jan 2021
Sus comentarios son muy importantes. gracias por su visita

6/10 Okay

Verified traveller

Stayed 2 nights in Nov 2020

6/10 Okay

Rafael

Travelled with family
Stayed 1 night in Sep 2020

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2020

4/10 Poor

Mayra

Travelled with family
Disliked: Cleanliness, property conditions & facilities
It's not what it looks like in the pictures
This motel is quite run down, IT DOES NOT LOOK LIKE IT DOES IN THE PICTURES. We asked to have our rooms changed since the first rooms we got had stains on the bed sheets. Leaky sinks, some broken fans. The pool was drained and closed so we didn't even get that small perk. They do have slightly nicer rooms upstairs so if you must stay request one of those. Very disappointed with what it was.
Stayed 1 night in Aug 2020
Response from Gte. on 1 Sept 2020
Una disculpa por la pandemia estamos trabajando al 20% de ocupación y todavía no tenemos permitido por la secretaria de salud el uso de la alberca.

2/10 Terrible

JOSE

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The ONLY good thing about this property is its location.
Stayed 1 night in Mar 2020
Response from Gte. on 8 Mar 2020
Trabajamos mucho para brindarle un buen servicio

2/10 Terrible

Andres, Ensenada baja california

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
No air conditioning no heater hot water came on and off restroom didn't Flash my lights are flickering on and off
Stayed 1 night in Jan 2020
Response from Gte. on 20 Jan 2020
Hola lamentamos que su estancia no fuera placentera, sus comentarios son muy importantes.

4/10 Poor

Peter

Stayed 4 nights in Nov 2019

6/10 Okay

Verified traveller

Stayed 2 nights in Nov 2019
Response from gte on 11 Dec 2019
Gracias por su preferencia

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Located about 5 to minutes outside of Ensenada harbor. Quiet area, not a tourist facility. Mainly for locals. There's a market a few doors down. A nice coffee shop in the area that cater to tourist. There's also a Margarita Bar near by and over look the beach. Hotel is okay. If you are use to American style hotels than this is not for you.
Stayed 2 nights in Nov 2019
Response from Gte on 21 Nov 2019
Gracias por sus comentarios que son muy importantes para nosotros

2/10 Terrible

LVC

Travelled with family, Travelled with partner, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
This place was terrible!!!! It was dirty and broken down. The shower was disgusting and we had no towels. They had no bottle water so we had to go to the corner store because we couldn't brush our teeth. No air conditioner and it smelled like stinky feet. My friend and sister stayed in the rooms next to us and their room was worse. One had dead bugs smeared on her window and my the other had the showerhead blow off and hit him while in the shower. It was absolutly horrible!
Stayed 1 night in Oct 2019
Response from Gte on 16 Oct 2019
Lamento mucho que su estancia no fuera de su agrado, sus comentarios son muy importantes para nosotros gracias

2/10 Terrible

Jason

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from gte on 2 Oct 2019
Saludos gracias por visitarnos

8/10 Good

Verified traveller

Disliked: Amenities, property conditions & facilities
Stayed 1 night in Aug 2019

6/10 Okay

Rosa

Liked: Room comfort
Disliked: Cleanliness
Stayed 1 night in Aug 2019
Response from GTE. on 9 Aug 2019
Gracias por su visita

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The plus was they have a pool. Now the negative, road noise was bad, no AC, dirty floors, no maid service, had to ask for it, the bed frame is huge and we hit our toes and knees, rust coming out of the shower head, parking is horrible, you have to back out if the parking lot is full. Don’t stay here unless you have to and beware of the bed, almost broke a toe.
Stayed 3 nights in Jul 2019
Response from Gte. on 3 Aug 2019
Su opinión es muy importante para nosotros, gracias por su visita

6/10 Okay

Victoria

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2019
Response from Gte on 30 July 2019
Gracias por su visita

6/10 Okay

Heber

Liked: Staff & service
Clogged sink, bad water temp, you set temp to warm..then burning water comes out, a few minutes later, freezing water comes out.
Stayed 1 night in May 2019
Response from Gte. on 28 July 2019
Sus comentarios son muy importantes para mejorar nuestro servicio

2/10 Terrible

Verified traveller

Disliked: Staff & service
Stayed 1 night in Apr 2019
Response from Gte. on 3 May 2019
Lamentamos mucho que no fuera de su agrado, pero trabajamos mucho para mejorar.

8/10 Good

Jean-Pierre

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019
Response from Gte. on 13 June 2019
Sus comentarios son muy importantes para nosotros Gracias por su visita

8/10 Good

Verified traveller

Stayed 2 nights in Apr 2019
Response from Gte. on 3 May 2019
Gracias por su preferencia

4/10 Poor

alan

Disliked: Property conditions & facilities
Pictures don’t do it justice.A little rough could use a little T.L.C. Toilet paper roll holder missing, shower Head clogged up. Right on the main highway through town with a gas station right across the street with truckers fueling up. So noise is a factor.
Stayed 1 night in Apr 2019
Response from Gte. on 13 June 2019
Trabajamos para mejorar y servirles mejor. gracias por su visita

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2019
Response from Irma Mendez on 2 Apr 2019
Gracias por su visita, sus comentarios son importantes para nosotros.

4/10 Poor

Verified traveller

Travelled with family
There is only 1 stairs for rooms up stairs. And room's are not what you see on trivago and the price is too high fo P
Stayed 1 night in Mar 2019
Response from Irma Mendez on 30 Apr 2019
Trabajamos mucho para mejorar y sus comentarios son muy importantes.

8/10 Good

Verified traveller

Stayed 1 night in Jan 2019
Response from Saludos on 31 Jan 2019
Gracias por su visita

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Property conditions & facilities
No Heater and No air Conditioner. Had to ask for clean towels everyday and they would only give us 2
Stayed 3 nights in Dec 2018
Response from I.M on 25 Jan 2019
Agradecemos su visita Trabajamos para servirle mejor

2/10 Terrible

Alan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

4/10 Poor

DJ..FRED, Corona, Ca

Disliked: Staff & service, property conditions & facilities, room comfort
The property in the pictures looks nice, but once your there its totally different, not nice needs a major facelift in the outside and inside the rooms, my room some outlets didnt work, and the one that did it was loose, the shower head was bad, water barely came out, also where u turn the water on both knobs were loose and water pretty much came out of the wall where the handle knobs were, the mattress was bad, u felt the springs yes I said springs, also the TV had a remote, but u had to turn on the tv from the actual tv, the night stand lamp had no bulb the windows were single glass and there was absolutly no Airconditioner, I will never stay here again, when we arrived at the hotel, it looked like apartments from a ghetto downtown, I was very dissapointed, but if ur into that sword of thing then i quess its wright for u, I strongly reccomend for the owner of that place to do a major facelift and hire new staff!
Stayed 1 night in Sep 2018
Response from R on 16 Nov 2018
TRABAJAMOS PARA MEJORA NUESTRO SERVICIO

4/10 Poor

Verified traveller

Disliked: Room comfort
OK Hotel
Refrigerator did not work, staff didn't offer to switch for a working one. NO A/C!!!
Stayed 1 night in Aug 2018
Response from admistrativo on 31 Aug 2018
Gracias por su visita