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Reviews of Pet Friendly Family Retreat; Ocean Views, Sleeps 12, with WI-FI

Pet Friendly Family Retreat; Ocean Views, Sleeps 12, with WI-FI
Encounter Bay, SA

Reviews

8.8

Excellent

Rating 10 - Excellent. 10 out of 18 reviews" "
Rating 8 - Good. 6 out of 18 reviews" "
Rating 6 - Okay. 1 out of 18 reviews" "
Rating 4 - Poor. 0 out of 18 reviews" "
Rating 2 - Terrible. 1 out of 18 reviews" "

8.0/10

Cleanliness

Reviews

8/10 Good

Amber C.

Family getaway
Amazing time away in this beautiful house. Things left from previous stayers but other then that, it was great.
Stayed 3 nights in Nov 2023

8/10 Good

Jo T.

Liked: Cleanliness
East Staycation!
Great location, quiet street, yard perfect for our dog. Overall great experience.
Stayed 2 nights in Sep 2023
Response from VrboOwner on 6 Oct 2023
Woohoo! Your East Staycation sounds like a hit! Loving that you found the ideal spot – a quiet street, a dog paradise in the yard. We're counting down the days till your next visit!

6/10 Okay

Catherine R.

good for family time, playing games & talking
goof for a family reunion
Stayed 3 nights in Jan 2023

10/10 Excellent

Vadeen C.

Liked: Cleanliness
Good.
Everything was really good. However a change of air-conditioners with a good split system is a good idea during winter months when its cold and raining. the heater options were poor. New Split system air-conditioners would be welcome at the property. otherwise everything else was really good.
Stayed 3 nights in Jun 2022

2/10 Terrible

matthew p.

Disliked: Cleanliness
Filthy party house avoid if your a family.
Not suitable for families ok for lads weekend or party house , carpets stained and filthy throughout, ripped of the stairs and not replaced , broken air con upstairs, spiders and cobwebs throughout , balcony broken and unusable, blind cords not fastened and broken , fire detector downstairs removed , sticky kitchen floors and surfaces .
Stayed 5 nights in Jan 2021
Response from VrboOwner on 13 Sept 2023
Hi Matthew! Thank you for thanking the time to write us very detailed feedback of your recent stay with us. We sincerely wish you had a better experience during your getaway in the area, however, in this case, we fell short and I would like to sincerely apologize. It is feedback like this that we learn to improve our services, to deliver an exceptional guest experience. Apparently, we disappointed you, and we didn't meet your expectations. Hopefully, you'll give us another chance to make it up to you. Please be assured your feedback will be given to all, so we can supervise that all your complaints are addressed and that everything will be in order on your next visit. We look forward to welcoming you back then.

10/10 Excellent

Taylah B.

Liked: Cleanliness
Very Nice
The house was really nice. Was in a good location and had a really nice view from all the windows. They had plenty of games and consoles to play and they decorated the house nicely
Stayed 4 nights in Aug 2020
Response from VrboOwner on 13 Sept 2023
Fantastic! Thank you very much for the kind review. As they say, there will never be enough time when you're in paradise. Hope you'll find your way back and stay longer next time. Stay safe!

10/10 Excellent

Fran T.

Liked: Cleanliness
Happy Encounter
Lots of room for a group. Facility excellent. Like other reviewers found the water pressure a little lacking but it's manageable. Would happily return.
Stayed 4 nights in Jul 2020
Response from VrboOwner on 13 Sept 2023
Hi Fran, Thank you for your kind words, we are thrilled you enjoyed your stay. I have sent through your hot water concerns to our team to action. Thanks again, safe travel

10/10 Excellent

Lisa P.

Liked: Cleanliness
Relaxing with family
We had an excellent time visiting the local area and the house was beautiful and comfortable. I would also recommend the Beach house cafe for dinner, nice relaxed atmosphere and awesome food. we will come again :)
Stayed 2 nights in Jul 2020
Response from VrboOwner on 13 Sept 2023
Hi Lisa, Thank you very much for the feedback. I'm thrilled knowing that you got to experience all the wonderful things we offer. Reading these kinds of comments warms our heart, such as the house is beautiful and comfortable, the awesome food, and many more. I would also love to thank you for the recommendation, that's truly appreciated. Please find your way back, see you again soon!

8/10 Good

Caron R.

Liked: Cleanliness
Lovely views and spacious
Perfect house for a week. Well set up with space for everyone. Would have liked to be able to use the DVD players but they were not working while we were there. Comfortable beds meant we slept well.
Stayed 7 nights in May 2020
Response from VrboOwner on 13 Sept 2023
Hi Caron! Thank you for hearing and reading words of appreciation from you. While you had a bittersweet holiday with high and lows, we're happy you find some excellent points from your recent stay with us. Meanwhile, the DVD player issue was raised to the concerned staff, we'll try our best to rectify the situation to avoid inconvenience to future guests. Hope to see you soon! Take care!

8/10 Good

Sandy I.

Liked: Cleanliness
Great place to stay with a large group!
The checkin process was very easy and communicating with Bev for any concerns was also simple. The house itself was very spacious and made entertaining easy. The kitchen was difficult to use (but not impossible). The shower water was also a hit or miss, either very hot or cold (but again was usable). Overall great stay
Stayed 2 nights in Mar 2020
Response from VrboOwner on 13 Sept 2023
Hi, Sandy! Thank you for sharing your feedback with us. I'm sure our entire team enjoyed catering to your needs as much as you enjoyed your stay. And happy to know that Bev made your holiday worthwhile. Although you had a bittersweet holiday with high and low, we're glad you were able to enjoy some part of it. Hope to see you again soon! Take care.

10/10 Excellent

Marjoleine L.

Liked: Cleanliness
Lovely place
Had a great stay in January. Quiet area, beautiful views. We loved it.
Stayed 3 nights in Jan 2020
Response from VrboOwner on 13 Sept 2023
Hi Marjoleine, Thank you for your great review and we look forward to hosting you again!