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"Dear Hotel Management, I am writing to share my disappointing experience during my recent 4-night stay at your property. Firstly, housekeeping service was not provided even once during my entire stay. I reported this to the front desk, but the staff member I interacted with was quite rude and unhelpful. This was particularly frustrating as we noticed that other rooms were being serviced regularly. Secondly, upon check-in, the room was not properly prepared. Both the shower gel and shampoo were empty. When I called the front desk while I was in the shower, no one responded for about 15 minutes, forcing me to get dressed and go to the front desk myself to collect the items. Additionally, we had to repeatedly visit the front desk to request fresh towels throughout our stay, which was highly inconvenient. The cleanliness standards were also concerning. The trash was never cleared from our room. When I raised this at the front desk, the same staff member handed me a trash bag without a liner and asked me to dispose of the trash myself, which was very unprofessional. Finally, I was informed that housekeeping services are chargeable upon request. This was quite surprising and disappointing, especially as I have been a Hilton member for over 5 years and have never encountered such a policy before."

"Everything was great ⭐️"

"The way that the breakfast is handle is extremely disappointing. They should just follow the way 90% of all hotels have their continental breakfast. Not, putting little food at a time through a small glass cabinet where people must line up waiting for the items to be handed out, once at a time. Extremely inefficient way of serving breakfast."

"stayed there with my family for one day and one night. The staff was not welcoming or friendly at all. Breakfast was not a buffet; you could only choose one item from the cart, and anything else had to be paid for. They also charged an 18% service fee. One of the beds was very noisy, which made it uncomfortable to sleep. The pillows were very old, worn out, and wrinkled—I had to call room service twice to get them replaced."

"We did not choose an ocean view room"

"Very spacious and quiet "

"THIS WAS A GREAT STAY AND THE VIEW WAS AMAZING. I LOOK FORWAARD TO COMING BACK. IAG"

"Location was close to many restaurants in walking distance. "

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