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"The air conditioning wasn't working properly, and neither was the internet. This is the first time this has happened to me in all the times I've stayed at the hotel."

"I loved the staff Luis, Antonio ,Carlos,Tony and Saul were the best servers and drivers so friendly and attentive. The room was beautiful but the downside was it was very loud with the peacocks, the rooster, and the massage staff. The rooster and peacock started making noise at 4:30am everyday so that was a down side. I could hear the massage therapist putting out the beds and cleaning early in the morning. The bed also was very hard and I would add towel hangers to the room. Overall, I would definitely come back but I would not stay in Bungalow 9. The food was pretty good and the drinks 10/10. The pool was beautiful, loved the horseback ride, and my gf enjoyed the massage. Very LGBT friendly which is a plus. The excursions were an awesome experience and I did love the jungle gym. Definitely worthwhile ❤️"

"Very nicely place considering conforming "

"The hotel has an amazing view, which was definitely the highlight of the stay. However, my experience with the front desk staff was disappointing. Upon arrival, the receptionist came across as aggressive and immediately warned that we would be charged for everything, including a $50 fee if we lost the key card. While I understand policies like this, the tone used was not professional and set a negative first impression. Now please note most employees were nice. When we got to our room, the shower only had hot water. To fix the issue, maintenance had to shut off the main valve and turn off the hot water for the entire building, so we were moved to another room. Unfortunately, the second room had its own problems. The tub wasn’t turning on so I had to call maintenance again to turn it on ; Maintenance had to come again and fill it using the main valve. The “hot tub” was just cold water, despite being advertised as a hot tub. The bathroom smells like sewer Overall the views are amazing but I had better experiences in other hotels in the area, to me is not worth the price"

"Food was delicious and the staff very friendly and polite. The place is nice, clean and also quite I mean no city noise"

"Would stay here again in a heartbeat!!!"

"The breakfast was OK, but if you have a long stay and you don’t want to eat the same thing every day. Rooms were clean need improve improvement like a mini fridge an iron to press your clothing. The pool was nice. Staff was amazing. Thank you all. "

"Some of the staff very helpful. I think they need to be more attentive for guests to be extremely satisfied."

"We arrived a few outs before our check in and were able to use the amenities, until our villa was ready , very friendly staff"