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Indoor pool
Indoor pool
Indoor pool
1 bedroom, Egyptian cotton sheets, premium bedding, pillow top beds

Guest reviews

4.4/5 Excellent
276 reviews
Guests rated this property 4.7/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant

Map

Explore the area

Popular LocationBahia Redonda4 min walk
Popular LocationAnfiteatro Del Bosque3 min drive
Popular LocationLaguna Nimez5 min drive
AirportEl Calafate (FTE-Comandante Armando Tola Intl.)25 min drive

Choose dates to view prices

  • Habitacion Vista Lago

    4.9/5 guest room rating

    Room amenities

    • 30 sq m
    • Lake view
    • Sleeps 2
    More detailsHabitacion Vista Lago
  • Habitacion Triple

    4.6/5 guest room rating

    Room amenities

    • 37 sq m
    • City view
    • Sleeps 3
    More detailsHabitacion Triple
  • Suite Junior

    4.7/5 guest room rating

    Room amenities

    • 40 sq m
    • Lake view
    • Sleeps 2
    More detailsSuite Junior
  • Habitacion Vista Lateral

    4.1/5 guest room rating

    Room amenities

    • 30 sq m
    • City view
    • Sleeps 2
    More detailsHabitacion Vista Lateral
  • Suite De Lujo

    5/5 guest room rating

    Room amenities

    • 80 sq m
    • Lake view
    • Sleeps 2
    More detailsSuite De Lujo
  • Suite Presidencial

    Room amenities

    • 125 sq m
    • Lake view
    • Sleeps 2
    More detailsSuite Presidencial

About this area

El Calafate

Located in El Calafate, Xelena Hotel & Suites is in the city centre and on the waterfront. Santa Teresita del Nino Jesus Church and Calafate History Exhibition Hall are local landmarks, and the area's natural beauty can be seen at Bahia Redonda and Laguna Nimez.

Map
Popular Location

What's nearby

  • Bahia Redonda - 4 min walk
  • Anfiteatro Del Bosque - 3 min drive
  • Gnome Village - 4 min drive
  • Calafate History Exhibition Hall - 5 min drive
  • Laguna Nimez - 5 min drive

Getting around

  • El Calafate (FTE-Comandante Armando Tola Intl.) - 25 min drive

Restaurants

  • MORA — 1 min walk
  • PIERROT — 1 min walk

About this property

Xelena Hotel & Suites

Luxury El Calafate hotel in Macrozona Bahía Redonda y Primeros Faldeos with free parking
A restaurant, an indoor pool and a bar/lounge are available at this smoke-free hotel. Free WiFi in public areas is provided, as well as free self parking, a free shopping centre shuttle and a free manager's reception. Other amenities include a coffee shop/café, a sauna and a business centre. All 70 rooms boast jetted bathtubs and heated floors, while also providing free WiFi, free wired Internet and LCD TVs with cable channels. Guests will also find pillowtop, minibars and room service (during limited hours).
Xelena Hotel & Suites offers 70 forms of accommodation with minibars and laptop-compatible safes. Pillowtop beds feature Egyptian cotton sheets and premium bedding. 32-inch LCD televisions come with cable channels. Bathrooms include a bath with a jetted bath, bathrobes, slippers and bidets.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and free toiletries. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self parking
  • Free shopping centre shuttle

Food and drink

  • Full breakfast available for a fee daily 6:30 AM–10:30 AM: USD 20 for adults and USD 20 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Free daily reception
  • Room service available

Things to do

  • Indoor pool
  • Sauna

Family friendly

  • Dry-cleaning service
  • Indoor pool
  • Laundry facilities

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Turndown service

Languages spoken

  • English
  • Spanish

Business services

  • 1 meeting room
  • Business centre
  • Computer station

Outdoors

  • BBQ grill(s)
  • Garden
  • Outdoor entertainment area

Spa

  • Body treatments
  • Facials

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Fireplace in reception
  • Smoke-free property
  • TV in reception

Room amenities

Bedroom

  • Climate control (air conditioning)
  • Blackout drapes/curtains
  • Egyptian cotton sheets
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub
  • Bidet
  • Free toiletries
  • Hairdryer
  • Jetted bathtub

Entertainment

  • 32-inch LCD TV
  • TV channels

Food and drink

  • Minibar

More

  • Connecting rooms available
  • Desk
  • Heated floors
  • Laptop-compatible safe
  • Phone
  • Slippers
  • Turndown service

Policies

Check-in

Check-in between 2 PM and midnight
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

This property doesn't offer after-hours check-in
Front desk staff will greet guests on arrival
All citizens of Argentina will be charged the national value-added tax (21%) upon check-out. Foreigners on a tourist visa are exempt from this tax. To qualify for a tax exemption, tourists must present a valid passport and pay for the services rendered with a non-Argentine credit card or via bank transfer from another country. This tax exemption does not apply for stays over 90 days.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! Children stay free when using existing bedding
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

American ExpressMastercardVisa

Important information

Fees

You'll be asked to pay the following charges at the property:

  • The 21% national VAT (value-added tax) is not included in the price, and may be charged at the property upon check-out for all citizens of Argentina. Foreigners on a tourist visa are exempt from this tax. To qualify for a tax exemption, tourists must present a valid passport and pay for the services rendered with a non-Argentine credit card or via bank transfer from another country. This tax exemption does not apply for stays over 90 days. In the case of cancelled bookings, the cancellation penalties paid by the traveller will also be subject to the national VAT (21%).

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee
  • Christmas Eve gala dinner fee

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for full breakfast: USD 20 for adults and USD 20 for children (approximately)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on 24 December
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Xelena Hotel El Calafate
Xelena Hotel
Xelena El Calafate
Xelena
Xelena Hotel & Suites El Calafate, Argentina - Patagonia
Xelena Deluxe Hotel El Calafate

Frequently asked questions

Can I cancel my reservation for free at Xelena Hotel & Suites and receive a full refund?
Yes, Xelena Hotel & Suites offers free cancellation on select room rates, because flexibility matters! Please refer to Xelena Hotel & Suites cancellation policy on our site for more details about any exclusions or requirements.
Does this property have a pool?
Yes, this property has an indoor pool.
Is this property pet-friendly?
No, pets are not allowed at this property.
How much is parking at this property?
Self-parking is free at this property.
What time is check-in at this property?
Check-in is from 2 PM to midnight. After-hours check-in is not available.
What time is check-out at this property?
Checkout is at 11 AM.
Where is Xelena Hotel & Suites located?
Located in Macrozona Bahía Redonda y Primeros Faldeos, this luxury hotel is 0.2 mi (0.4 km) from Bahia Redonda and within 3 miles (5 km) of Anfiteatro Del Bosque and Gnome Village. Argentinian Museum of Toys and Glaciarium are also within 3 miles (5 km).

Guest reviews

Overall score and ratings for Xelena Hotel & Suites

4.4
Excellent
5 - Excellent
172
4 - Good
71
3 - Okay
19
2 - Mediocre
7
1 - Poor
7
4.7
Cleanliness
4.5
Service and Staff
4.4
Amenities
4.4
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great hotel, best in El Calafate, very helpful staff, good food in restaurant and awesome breakfast, open/close swimming pool with unbelievable views to the lake and mountains.

Stayed 2 nights in Mar 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room with a view

Very spacious room, convenient to organize and pack for remaining segments of our journey

Stayed 2 nights in Feb 2020

4/5 Good

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Would rate as a 4-star hotel. Food was ok. Tried to get a massage but they don’t have space for two people at a time.

Stayed 4 nights in Jan 2020

3/5

  • Liked: Cleanliness, staff & service, amenities
  • Disliked: Property conditions & facilities

The property is fine the rooms are fine but huge noise problem you can listen to the room next door their conversation, the doors opening and closing, when the cleaning staff comes to clean the room they start very early 9 am they come to the room, also the dont knock to see is someone is inside they just open the door Huge mistake if you plan to relax or want to sleep in a quiet place

Stayed 3 nights in Jan 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jan 2020