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"The property was clean, bright, and very ambient. The staff were polite and courteous,, but lacked the true focus of customer care. We got there around 11am on the day of our arrival expecting to wait for our 3pm check-in. We were kept waiting for the room even though it was ready before 3pm. Then I had to request check-in even though we were sitting in reception not 2 metres away from the desk. Extremely poor customer service."

"we really enjoyed staying here, we paid for an upgraded room with its own living room and bedroom, and it was very nice. The only thing we didn't like is the chimney smoke came into our bedroom from the fireplace they have in the hotel so we couldn't have the window open part of the time, but it wasn't a huge problem,and our view was nonexistent as it was just looking out over the top of the hotel roof. Also if you're staying facing the street, it is very loud with traffic at night to sleep if you need to open the window to get air. They provided a fan that we tried to run, but it was so loud. It made it almost worse lol. the breakfast was completely amazing, just about the best I've ever seen. Parking was expensive but you are right by the city center, so it's worth it."

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"On one side the bed was soft which wasn't good at all and the pillows weren't very nice either. There was no electric kettle."

"Great hotel ! "

"Top quality stay and the breakfast was the best in all. Rooms are clean every day cleaner come and cleaning. Beds are nice shower and toilet clean. Easy in out lift very good fast to get down and up. Evening bar restaurant area very nice and the fast served. "

"Everything was very mediocre, washroom situation sucked."

"Room was clean, price very reasonable for a 5* and so close to city centre. My only gripe was the noise level given the room location - I was close to the inner hotel area, 1002, and bar music & chatter was on until midnight, also the location felt like a thoroughfare, either the staff was vacuuming outside or people walked past talking loudly, etc. All ok and normal but I do think the room door needs to be soundproofed or a second door, after the bathroom, needs to be added to close off the bedroom part. It was not as relaxing as I was hoping it to be. Overall though, very nice hotel and I'd come back (asking for a different room location). "

"Everything was perfect"