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Reviews of Luxurious House with indoor heated swimming pool - sleeps 15

Luxurious House with indoor heated swimming pool - sleeps 15
Redmill, West Lothian

Reviews

9.0

Wonderful

Rating 10 - Excellent. 21 out of 32 reviews" "
Rating 8 - Good. 8 out of 32 reviews" "
Rating 6 - Okay. 1 out of 32 reviews" "
Rating 4 - Poor. 0 out of 32 reviews" "
Rating 2 - Terrible. 2 out of 32 reviews" "

8.6/10

Cleanliness

Reviews

10/10 Excellent

David M.

Liked: Cleanliness
5 star
Great Experience from start to finish Great pool & hot tub. Highly recommend
Stayed 2 nights in Jan 2023

10/10 Excellent

David M.

Liked: Cleanliness
WEDDING
Impressive, would go again.
Stayed 2 nights in Dec 2022

8/10 Good

Kerry S.

Liked: Cleanliness
Lovely retreat
We stayed over Christmas with all the family. Age ranging from 2-60yrs and we all had such an amazing time. House is lovely but needs a little bit of TLC. The property manager Justin was lovely and accommodating and even left us a little Christmas treat which I thought was a nice touch. I would definitely go back.
Stayed 3 nights in Dec 2022

2/10 Terrible

Elizabeth R.

Disliked: Cleanliness
Don’t stay here
The house is very tired, badly in need of redecoration & not clean, dust everywhere, badly fitting curtains and stained carpets & walls. The first thing you see on driving in is a huge pile of glass recycling which we had to add to. There were 4 broken dining chairs, a guest fell off one injuring their neck & 1 chair in a bedroom. Cooker temp gauges rubbed off so not easy to use, shelves missing from fridge, ice maker did not work, tumble dryer not work properly, lipstick on glasses in cupboard and dirty crockery & utensils. No outside light so very unsafe if arriving in darkness. The door mat was soaking wet & had to be moved as made floor dangerous. Worst thing was finding mouse droppings in a bedroom and inside a cupboard.. Bedroom wardrobes not used due to smell in them. 1 bed in the triple room was so damaged it could not be used, bathrooms were not pleasant to be in, trying to get the right temp in showers was not easy, they all need attention with silicone and decor, all the toilet seats were very badly fit, cheap and flimsy. The decking was in such severe need of cleaning it was unsafe trying to get to hot tub which had quite a few jets not working. The gutters were leaking very badly and the house felt damp. In general the maintenance is incredibly poor. This is not the house we expected.
Stayed 3 nights in Oct 2022
Response from VrboOwner on 20 Apr 2023
Dear Elizabeth We’re sorry you were not happy with your stay and would have appreciated if you had of got in touch at the time and we could have rectified any issues you had. We did have a short period we’re our maintenance people were not available so apologies if it was not up to standard but the house has had new floors throughout as well as new kitchen appliances and new doors into the pool. The house isn’t damp but if the pool doors are left open the house does fill with condensation hence the reason we have signs on the pool doors. There are also lights outside again we could of pointed this out if there was more communication. Again my apologies that you didn’t enjoy your stay but you could of at least got in touch before leaving a review as we have had mostly five star reviews over the last 17 years. Kind regards Justin.

10/10 Excellent

Shirley A.

Liked: Cleanliness
Great for a family getaway
Lots of space, privacy and facilities, inside and in the garden. Pool and hot tub fantastic fun
Stayed 2 nights in Jul 2022

10/10 Excellent

Georgia S.

Liked: Cleanliness
Hen party
Great having the inside pool and outside hot tub. Everything in the house was great , comfy beds, enough towels, toilet roll. All the essentials were provided!
Stayed 2 nights in Jun 2022

8/10 Good

Maria F.

Short Break
We arrived at the property on Friday afternoon and we stayed for the weekend. When we got there it was all nice and tidy. Very nice location and the hot tub was great. The cleanliness could have been a bit better. We found rubbish and dirty sanitary products in the annex building. The fridge hadn't been cleaned and was quite dirty inside. There isn’t a lot of storage as the fridge/freezer is quite small. The pool was great but the chlorine levels in the pool was very high and this was catching the back of your throat and you felt quite sticky when you came out of the pool. The hot water went cold after a few people had showers so we boosted this and it was hot within a short time. The beds could’ve been a bit comfier especially the single beds as these were a bit worn out. Other than this the house was great! It was in a lovely location, very easy to find. The communication with the owner was great and he kept us well informed. I would definitely come back.
Stayed 2 nights in Mar 2022

10/10 Excellent

Rebekah S.

Liked: Cleanliness
Our stay
Everyone really enjoyed the full house
Stayed 2 nights in Aug 2021

8/10 Good

Allison M.

Liked: Cleanliness
Not as high end as the price suggests
This was a last minute purchase due to a change in covid restrictions which meant we were unable to go to the property we had booked. Communucation with the owner was good. There were a few issues when we arrived and the owner fixed what he could and provided workarounds where he couldn't. Directions to the property would have been good as not easy to find. Also no instructions provided on how to access the property. The property has a huge sitting room, a dining kitchen and a large conservatory so there is lots of break out areas and this could be great if you had kids with you. The kitchen is high spec and very well equipped.but the fridge freezer has seen better days. Poor ventilation in shower rooms has caused damp and mould which makes them feel unclean. Wifi is non existent Pool area a bit tired and im not sure there was enough chlorine in the pool as it was unusable by day 3. All in all we had a good time. But felt that it didnt live up to the price tag.
Stayed 3 nights in Nov 2020
Response from VrboOwner on 3 July 2021
Hi Allison

10/10 Excellent

Tommy O.

Liked: Cleanliness
Family break
Lovely house kids really enjoyed it
Stayed 3 nights in Oct 2020

10/10 Excellent

Sheena A.

Liked: Cleanliness
We had to cancel because of corona virus
We had to cancel
Stayed 2 nights in Apr 2020

10/10 Excellent

Agnes M.

Liked: Cleanliness
90th Birthday Celebration
The house worked very well for all 4 generations of our family to celebrate together for a few days. The temperature of both pool & hot tub were good. The oven controls are faded so more info would have been useful. Justin responded promptly & provided a solution when outside light failed

10/10 Excellent

Michele F.

Liked: Cleanliness
Perfect house for us over christmas.
As a family of 12 over three generations it was an excellent place for us to spend Christmas. The living areas worked very well - (even with one older person in a wheelchair) - and all enjoyed a very good warm swimming pool. Justin was always available to answer questions in advance - all went very smoothly. Thank you Justin - we had a great time.
Stayed 6 nights in Dec 2019

10/10 Excellent

Emily L.

Liked: Cleanliness
Very satisfied.
5* property. Only small thing is Annex seems to lock/unlock from outside but wont work from inside. Didn't hinder the stay at all and enjoyed ourselves.

8/10 Good

Samantha H.

Liked: Cleanliness
Great weekend
Surprise party for a friend which all attendees were impressed with the house and facilities on site
Stayed 2 nights in Jul 2019

10/10 Excellent

Hannah C., Edinburgh

Liked: Cleanliness
We had a lovely time
The property was perfect and exactly as detailed in the description. Justin was extremely helpful. Overall, lovely experience.

8/10 Good

Danielle M.

Girls weekend
Had a fantastic weekend here with friends and family. Facilities were great, we had everything we needed and more.

10/10 Excellent

Kerry T.

.
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10/10 Excellent

Nicola L.

Girls weekend away
Lovely big, spacious house with great big pool and hot tub facilities. Would highly recommend :)

10/10 Excellent

Elizabeth Jane E.

Wonderful retreat
Had the most wonderful time! Utilised the retreat as a base to host a gathering of friends, well maintained property and great location. Host easily accessible. Only issue was that the pool was over chlorinated. Would highly recommend this property
Stayed 2 nights in Apr 2019

8/10 Good

Ingunn V.

Mostly positive experience
Overall, we had a very nice stay in this spacious house. We have some positive and some negative comments, but some of the negative points could easily have been avoided. The house has some "has seen better days" about it, but that didn't keep us from having a good time. On the plus side: For a group of 12 friends, the house was spacious enough, both for dinner and in the lounge area. The hob/oven was larger than standard, and plenty of cookware. Spacious fridge and ice cube maker was also a plus. The best thing about the house, though, was the jacuzzi and pool, which stayed at very pleasant temperatures and worked perfectly all week. Bedrooms mostly neat and cosy. Location is quite rural, but close to airport and main road, which was very useful. On the minus side: Wi-fi was very slow. For those of us who needed to keep up with work emails inbetween, it was a challenge, and just logging into Facebook would take ages. Kitchenwise, a house meant for 15 people should have more than 11 table knives... And at least one identical wine glass for each person. We realise these are items that tend to disappear or break, but this should be resupplied to avoid this unnecessary bad impression. And we suggest supplying the house with a knife sharpener, or to advise guests to bring their own cooking knives. Since 2 of the 3 bathrooms in the main house are ensuites, the bathroom capacity is a bit limiting at times. Beds are well sized, but appear quite worn. Fresh top mattresses might help. Finally, no instructions for house entry were received from HomeAway, neither on website, email or in the app. We were able to contact the owner on the phone, though, so problem was sorted quickly. Overall, we had a good experience, and would recommend the house to other guests.
Stayed 7 nights in Nov 2018

10/10 Excellent

Ahmed H.

Lovely property, enjoyed our stay.
Lovely property. Very compliant and helpful owner. Everything as described. Warm pool and hot tub. We were 4 families and we all enjoyed. Definitely will come back again.
Stayed 3 nights in Feb 2018

10/10 Excellent

Martha G.

Amazing place! Beautiful and spacious house, just perfect!
We had a wonderful weekend at The Retreat in Redmill. From the start of the weekend to the end we felt comfortable in the very cosy and homely surroundings. The hardest decision we had to make over the weekend was whether to go in the hot tub, swimming pool or sauna! The facilities were superb and allowed for a fantastic weekend to relax and catchup with friends. Communication with the owner was very quick and easy and we would definitely recommend this stunning place to stay to anyone in the future.

8/10 Good

Jill S.

Lovely property. The whole group loved it. I would rent it again.
Very clean and we'll presented property. The group of us had a great stay, the space and layout is perfect. We found the pool a bit cold but no one was that bothered. Checkout time is quite early but it did make us get up and get on with it. Like a previous review, I am still waiting for my deposit to be returned 2 wks on.Other than that I can't really fault the place and would recommend it to anyone.
Stayed 2 nights in Jan 2016