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"Staff were warm and kind, very efficient and helpful."

"The receptionist was terrible. She ignored a problem with my room, leaving me with the issue for over a day. I had to go to reception four times and call twice before she did anything. When I asked for an explanation, she made excuses, saying that even with colleagues present, she couldn't leave the reception area and that the system didn't allow for phone calls to the rooms. Is it really true that reception can't make phone calls to guest rooms?"

"Old tired building & rooms. Advertised with parking but it costs extra and there are only 6 spaces and they are extremely small tight spaces and access and very dangerous to get a normal size car in and out of. Staff were very nice, friendly and helpful. "

"Perfect location from where explore and enjoy the city. Don’t use the hotel parking though: it is well minded but ultimately a hassle. "

"Apartment was great for what we needed. Easy lift to slopes. Restaurant next door lovely "

"Family room was very clean and comfortable but actually two rooms with adjoining hallway which was harder for sharing chargers and toiletries."

"The breakfast was really good. The rooms very clean. The bed very comfortable. The parking easy. The staff friendly. The spa was a bonus."

"The Okko Club lounge is the feature that brings us to stay each visit. It's a large lounge with soft drinks, fruit and snacks always available. The Okko is in a great location, next to the Caserne de Bonne shopping centre and walkable to tram stops, old town and station. The rooms are modern but small; the Lounge compensates for the room size."

"The staff was great and the hotel was clean and comfortable. The location wasn’t excellent, but there really isn’t anything they could do about that."