Certainly lived up to the name of The Grand. Restaurant and bar service was slow, waited 20 minutes for a drink in the bar and over 30 minutes for cooked breakfast. When we asked how long our orders would be each of them came almost immediately.
Staff were clearing tables and setting up for the next meal whilst we were eating and it was not as if we were late into dinner. Our table was booked at 20:00.
At breakfast they were setting up for lunch and dirty table cloths were being removed and I can only describe it as dumped on a cabinet at one end of the restaurant.
Our room was upgraded which was a lovely surprise but the room 307 was a bit tired rivets where the foldable shower screen rested in the edge of the bath were broken. I used the bath jacuzzi, a really unusual experience, and found it released dirt into the water, so I anticipate it has not been used or cleaned recently.
Overall we had a lovely stay for my husband’s 60th birthday, staff were very helpful pleasant and friendly, attention to detail could have made our stay exceptional as one would expect for 5 star hotel.
