All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
First impressions were awesome, great staff and beautiful facility. Staff was wonderful, great breakfast, spacious, clean, stocked room (towels, toiletires). Excellent value and convenient location.
Kristina
Stayed 1 night in May 2024
10/10 Excellent
Chance
Travelled with family and small children, Business traveller
This Hotel was amazing, breakfast was good. It was clean, pool was fun for the kids, staff was so nice!
Harleigh
Stayed 1 night in Mar 2024
Response from Colleen on 31 Mar 2024
So nice to hear that you have a wonderful stay with us! We look forward to seeing you again!!
2/10 Terrible
Demetria
25 Mar 2024
Demetria
Stayed 1 night in Mar 2024
Response from Bethany on 27 Mar 2024
I apologize for your stay not being up to your standard or expectations. Is there anything that you can share with us that could have made your stay better?
Great place if traveling with dog. There is a $75 fee nightly.
Plenty of area to walk and poop.
Gerald
Stayed 1 night in Mar 2024
Response from Coleen on 15 Mar 2024
Nice to hear that you and your fur baby enjoy your stay with us!!
4/10 Poor
rebecca, Marathon
10 Mar 2024
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Colleen from the front desk was awesome! However- for a hotel to not have hot water at 8:30 pm on a Friday night OR 6-8 am on a Saturday is ridiculous! It was not just my room. It was every person we asked who also stayed! There is no reason a hotel should not be able to provide hot water!
rebecca
Stayed 1 night in Mar 2024
Response from Colleen on 10 Mar 2024
We are very sorry to hear about your experience with the hot water, or lack of. It can sometimes happen with very large groups in house which was the case this weekend. We are looking into how to correct this issue. I thank you for you very kinds words and I am glad I made a difference.
This has to be one of the best affordable hotels my family and I have ever stayed at. Booking, check in, breakfast, pool, service were amazing and easy. The staff was super friendly and accommodating. The breakfast bar was very well organized and clean. Pool and gym were great. Definitely recommend this hotel if you were in the area!!
Mayerling
Stayed 2 nights in Mar 2024
Response from Colleen on 9 Mar 2024
Thank you for staying with us and your wonderful feedback. We look forward to hosting you again!
Always a pleasure to stay here. Had the kids and grandkids join us for a Christmas pizza party and staff were so accommodating. We had a great time, thank you Hampton Inn!!
The hotel was in a quieter part of Syracuse with a handful of other hotels nearby and office buildings nearby. Nothing walkable nearby in terms of stores or food but I was able to UberEats food to the hotel easily. Parking was easy and always available.
My apologies for this! Make sure next time let us know and we will move you asap. I am light sleeper myself so i totally understand. I hope you choose us again so we can get you a better experience.
Thank you! We try and make everyone's stay a wonderful and unique stay!
6/10 Okay
Steven, Webster
25 Nov 2023
Liked: Staff & service
Disliked: Cleanliness
Hotel was okay as one would expect. Do not like coffee maker as they are too easy to contaminate! Hoping everyone uses clean cup provided once. BUT if someone, and it only takes one...uses same/used cup adds more water to coffee maker, for a second cup then people could get very sick. Germs yuck.
Steven
Stayed 1 night in Nov 2023
Response from Bethany on 20 Jan 2024
I am sorry you feel like that, and we have Lysol wipes in designated areas around our lobby so that if you feel unsafe touching a surface that you are more than welcome to grab one and use it on the surface you don't want to touch. Most of the time if you ask anyone that works here to wipe it down it will be done as soon as possible. My apologies for your experience and hope you will choose us again.
Hotel staff was friendly and helpful. Room was clean, spacious and comfortable. Breakfast was amazing. We will return to the Hampton Inn when we visit the area again.