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Reviews of Hampton Inn & Suites Syracuse/Carrier Circle

2.5 out of 5
Hampton Inn & Suites Syracuse/Carrier Circle
6377 Court Street Rd, East Syracuse, NY

Reviews

9.0

Wonderful

Rating 10 - Excellent. 651 out of 1004 reviews" "
Rating 8 - Good. 230 out of 1004 reviews" "
Rating 6 - Okay. 54 out of 1004 reviews" "
Rating 4 - Poor. 35 out of 1004 reviews" "
Rating 2 - Terrible. 34 out of 1004 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Alberto

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was 12 .minutes feom SU.
Stayed 1 night in May 2024
Response from Bethany on 23 May 2024
Thank you for choosing us in the Syracuse area to stay with and appreciate it.

10/10 Excellent

Kristina

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First impressions were awesome, great staff and beautiful facility. Staff was wonderful, great breakfast, spacious, clean, stocked room (towels, toiletires). Excellent value and convenient location.
Stayed 1 night in May 2024

10/10 Excellent

Chance

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The whole property looked amazing and had a fresh clean smell inside. We always sleep very well here. The staff was very courteous too.
Stayed 1 night in May 2024
Response from Colleen on 11 May 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean rooms, and a nice dining area for breakfast.
Stayed 2 nights in May 2024
Response from Colleen on 7 May 2024
Thank you for your wonderful review! Hope to see you again.

10/10 Excellent

Christine

Stayed 1 night in Apr 2024
Response from Colleen on 21 May 2024
Thank you for you amazing review! We look forward to you visiting again!!

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, amenities
Very clean and the front staff was very hospitable
Stayed 1 night in Apr 2024
Response from Colleen on 5 May 2024
Thank you so much for your wonderful review!!

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Remote from restaurants
Stayed 1 night in Apr 2024
Response from Colleen on 5 May 2024
So glad we met your expectations!!

6/10 Okay

Angela

Stayed 1 night in Apr 2024
Response from Colleen on 18 May 2024
We appreciate your feedback and apologize for not meeting your expectations. We hope to have another chance to serve you.

10/10 Excellent

Lisa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice ckean property
Stayed 1 night in Apr 2024
Response from Colleen on 28 Apr 2024
So wonderful to hear that you enjoyed your stay with us!!

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and service.
Stayed 1 night in Apr 2024
Response from Colleen on 28 Apr 2024
Thank you for your review

10/10 Excellent

Harleigh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Hotel was amazing, breakfast was good. It was clean, pool was fun for the kids, staff was so nice!
Stayed 1 night in Mar 2024
Response from Colleen on 31 Mar 2024
So nice to hear that you have a wonderful stay with us! We look forward to seeing you again!!

2/10 Terrible

Demetria

Stayed 1 night in Mar 2024
Response from Bethany on 27 Mar 2024
I apologize for your stay not being up to your standard or expectations. Is there anything that you can share with us that could have made your stay better?

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed to catch an early morning flight and it was quiet and comfortable.
Stayed 1 night in Mar 2024
Response from Colleen on 24 Mar 2024
So wonderful to hear that you had a good stay! Hope to see you again soon.

10/10 Excellent

Ja'Kai

Stayed 1 night in Feb 2024
Response from Colleen on 24 Mar 2024
Thank you so much for your amazing review!!!

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Colleen on 22 Mar 2024
Thank you for amazing review!!!

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Colleen on 18 Mar 2024
Thank you for your wonderful review! We look forward to you visiting again soon.

8/10 Good

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just wish breakfast was available a bit later. A small hot tub and sauna would be nice
Stayed 1 night in Mar 2024
Response from Maureen on 17 Mar 2024
Thank you for your input. We were so glad to have you!

8/10 Good

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities
Great place if traveling with dog. There is a $75 fee nightly. Plenty of area to walk and poop.
Stayed 1 night in Mar 2024
Response from Coleen on 15 Mar 2024
Nice to hear that you and your fur baby enjoy your stay with us!!

4/10 Poor

rebecca, Marathon

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Colleen from the front desk was awesome! However- for a hotel to not have hot water at 8:30 pm on a Friday night OR 6-8 am on a Saturday is ridiculous! It was not just my room. It was every person we asked who also stayed! There is no reason a hotel should not be able to provide hot water!
Stayed 1 night in Mar 2024
Response from Colleen on 10 Mar 2024
We are very sorry to hear about your experience with the hot water, or lack of. It can sometimes happen with very large groups in house which was the case this weekend. We are looking into how to correct this issue. I thank you for you very kinds words and I am glad I made a difference.

10/10 Excellent

Mayerling

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This has to be one of the best affordable hotels my family and I have ever stayed at. Booking, check in, breakfast, pool, service were amazing and easy. The staff was super friendly and accommodating. The breakfast bar was very well organized and clean. Pool and gym were great. Definitely recommend this hotel if you were in the area!!
Stayed 2 nights in Mar 2024
Response from Colleen on 9 Mar 2024
Thank you for staying with us and your wonderful feedback. We look forward to hosting you again!

8/10 Good

Steve

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel! Recommended
Stayed 1 night in Mar 2024
Response from Colleen on 6 Mar 2024
Thank you for staying with us and giving us an excellent review! Look forward to you visiting again!

8/10 Good

Tanya

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice breakfast set up and area. The surrounding area didn't feel as nice and safe as I would like.
Stayed 1 night in Mar 2024
Response from Management on 5 Mar 2024
We apologize for any inconvenience you may have felt with the surrounding area.

10/10 Excellent

Dawn

Stayed 1 night in Mar 2024
Response from Colleen on 24 Mar 2024
Excellent! So glad you had a great stay!

10/10 Excellent

FRANCIS

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Bethany on 29 Feb 2024
We are glad you had a great stay! Hope to see you again when your in the area!

10/10 Excellent

Audrie

Stayed 1 night in Feb 2024
Response from Colleen on 22 Mar 2024
Thank you for your fantastic review!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean. The gentleman working at the desk was terrific.
Stayed 1 night in Feb 2024
Response from Bethany on 29 Feb 2024
I am glad that our Agent made your stay better! Our goal is to make every stay unique!

4/10 Poor

Vaughn

Stayed 1 night in Feb 2024
Response from Colleen on 22 Mar 2024
We apologize that your stay was not up to your expectations.

10/10 Excellent

Maureen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check-in & out, clean & comfortable room, and an easy drive to the airport.
Stayed 1 night in Jan 2024
Response from Bethany on 29 Feb 2024
I am so glad you found us convenient to the airport and it made your stay a wonderful experience!

8/10 Good

nae nae

Stayed 1 night in Jan 2024
Response from Colleen on 22 Mar 2024
Thank you for your wonderful review

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Jan 2024
Response from Management on 2 Mar 2024
Thank you!

10/10 Excellent

Thomas

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Management on 2 Mar 2024
Thank you for the amazing review

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, friendly staff.
Stayed 1 night in Dec 2023

10/10 Excellent

Dennis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Merry Christmas!
Always a pleasure to stay here. Had the kids and grandkids join us for a Christmas pizza party and staff were so accommodating. We had a great time, thank you Hampton Inn!!
Stayed 1 night in Dec 2023

10/10 Excellent

john

Stayed 6 nights in Dec 2023

10/10 Excellent

yvette

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Dennis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always have a great stay at this hotel. Staff are friendly and fantastic.
Stayed 1 night in Dec 2023

10/10 Excellent

Bonnie-Leigh, Plattsburgh

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

j

Stayed 1 night in Dec 2023

8/10 Good

Michael

Stayed 1 night in Dec 2023

6/10 Okay

Annilese

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was in a quieter part of Syracuse with a handful of other hotels nearby and office buildings nearby. Nothing walkable nearby in terms of stores or food but I was able to UberEats food to the hotel easily. Parking was easy and always available.
Stayed 2 nights in Dec 2023

8/10 Good

Yang

Liked: Cleanliness, staff & service, property conditions & facilities
AC is a bit noisy
Stayed 1 night in Dec 2023
Response from Bethany on 20 Jan 2024
My apologies for this! Make sure next time let us know and we will move you asap. I am light sleeper myself so i totally understand. I hope you choose us again so we can get you a better experience.

10/10 Excellent

Dillon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The staff is super friendly! My room was clean and quiet. The only thing I would say could use improvement is the TV.
Stayed 1 night in Nov 2023

10/10 Excellent

Berle

Liked: Cleanliness, staff & service, property conditions & facilities
It was fine
Stayed 1 night in Nov 2023

10/10 Excellent

mike

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff were very friendly and the hotel was updated and very clean. Highly recommend this place if you need to stay in sryacuse.
Stayed 2 nights in Nov 2023
Response from Bethany on 20 Jan 2024
Thank you for the kind words! Hope to see you back soon!

10/10 Excellent

Theresa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff
Stayed 2 nights in Nov 2023
Response from Bethany on 20 Jan 2024
Thank you! We try and make everyone's stay a wonderful and unique stay!

6/10 Okay

Steven, Webster

Liked: Staff & service
Disliked: Cleanliness
Hotel was okay as one would expect. Do not like coffee maker as they are too easy to contaminate! Hoping everyone uses clean cup provided once. BUT if someone, and it only takes one...uses same/used cup adds more water to coffee maker, for a second cup then people could get very sick. Germs yuck.
Stayed 1 night in Nov 2023
Response from Bethany on 20 Jan 2024
I am sorry you feel like that, and we have Lysol wipes in designated areas around our lobby so that if you feel unsafe touching a surface that you are more than welcome to grab one and use it on the surface you don't want to touch. Most of the time if you ask anyone that works here to wipe it down it will be done as soon as possible. My apologies for your experience and hope you will choose us again.

10/10 Excellent

Jean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff was friendly and helpful. Room was clean, spacious and comfortable. Breakfast was amazing. We will return to the Hampton Inn when we visit the area again.
Stayed 1 night in Nov 2023

10/10 Excellent

Ray

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Sandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Wendy

Stayed 1 night in Nov 2023