East Side Hotels, Lancaster

"The check-in staff at the front desk Christine was not very helpful at all. My husband spilled coffee down his shirt and we had tickets to see a show at Sight & Sound at 3:00 p.m. we asked her if we can get into our room a little earlier she told the snow because it was not ready however, we spoke to another woman in housekeeping and she said the room was ready and also we were then told by Christine that all the rooms were ready by 1:00 p.m. we wanted to get in the room between 2:00 and 2:30 p.m. and was not allowed I was even willing to pay extra just so my husband can change his shirt and clean up a little bit. I think the hotel itself is Awesome with a great concept and very clean. It's a shame that you have staff that won't even budge a little to accommodate when she could have and also lied to us."

"We had to check in on the later side and leave super early for a graduation and the staff was amazing. The room was super clean and we cannot wait to come back for Dutch Wonderland!"

"The pool closes at 9 pm. The kids were very disappointed after spending hours in the car to get there just to find out the pool had already closed for the evening. Our room had a jacuzzi tub but you had to sit up to turn on the jets. Once this happened, water shot out of the back jets across the room, getting the carpet soaked. So needless to say, the jacuzzi tub was unusable unless just soaking."

"Room was clean and attended to daily. Large selections at breakfast including a pancake machine. Location is perfect in relationship to activities, shopping and restaurants. Staff friendly and always a good morning. This is my go place when visiting the area."

"Great location, in the middle of chain restaurants and shops but only a few minutes drive to Amish restaurants and shops, close to Sight and Sound Theatre."

"We loved our stay at Country Living Inn. The decor was lovely. The staff was pleasant and very helpful. They have a ground level entrance for those using a wheelchair or who otherwise cannot manage the step up to the quaint porch. The room was spacious and the beds comfortable. I appreciate the environmentally friendly shampoo/body wash dispensers in the bathroom. We enjoyed coffee and hot chocolate in the morning. Their location was great and there was plenty of parking. We would definitely stay again!"

"This property was EXCELLENT. From the room cleanliness to the staff response time, they met the mark everytime. The rooms were comfortable, the amenenties were abundant and we had an excellent time with my family of 5. We will certainly be back!"

"The matress was very lumpy! Musty smell. I was very surprised that their wasn't a microwave or mini refrigerator. I would've loved to been able to keep my beverages cold."

"Staff was nice.Bkft was same every day. All high calorie, processed " sandwiches".only white bread for toast..Staff was nice. "