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Reviews of The Maidstone

4 out of 5
The Maidstone
207 Main Street, East Hampton, NY

Reviews

7.8

Good

Rating 10 - Excellent. 46 out of 112 reviews" "
Rating 8 - Good. 35 out of 112 reviews" "
Rating 6 - Okay. 9 out of 112 reviews" "
Rating 4 - Poor. 11 out of 112 reviews" "
Rating 2 - Terrible. 11 out of 112 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and engaging. Handled all of our needs wonderfully.
Stayed 3 nights in Sep 2023

2/10 Terrible

Angela

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
1 star quality for 5 stars price. 1000usd a night to lose your sleep, have lukewarm showers and old bathrooms that look like a motel’s. Rooms are so tiny, you can hear everything from the street, the restaurant and the corridors. The young man at the reception is lovely but the new owner should be ashamed for charging such prices offering the standard of a two stars hotel. This in Europe would certainly not be allowed by the law, I can’t get my head around how Americans can accept these rip offs. Certainly won’t stay there again unless the place is substantially refurbished and modernised
Stayed 2 nights in Sep 2023

6/10 Okay

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice but loud
Our only complaint is that our room was very loud as we were directly above the bar and there were very loud patrons until well past midnight. Otherwise the hotel is very pleasant.
Stayed 1 night in Aug 2023

4/10 Poor

Ross

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

Luisa

Stayed 1 night in Aug 2023

4/10 Poor

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
For a hotel of this price and rating, I expect much better service. Only one or two of the employees seemed to care at all about being helpful.
Stayed 3 nights in Aug 2023

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

8/10 Good

Tamires

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Smelly mold
Stayed 1 night in Jul 2023

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

8/10 Good

Lisa, New York

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
The chair in the room was stained and there were no robes in the room. For the amount of money we paid it was very disappointing.
Stayed 2 nights in Jul 2023

6/10 Okay

Garland

Stayed 3 nights in Jul 2023

10/10 Excellent

Sean

Stayed 2 nights in Jul 2023

2/10 Terrible

Joy

Stayed 2 nights in Jul 2023

6/10 Okay

Craig

Liked: Cleanliness
We love the location and the ability to walk to town. The room was really not good. It was separated from the neighboring room by only a sliding door, that was not secured and through which one could easily hear and even see one's neighbors. There was zero privacy. There was a comedy show put on in the restaurant below and every word uttered by the comedian, every response from the audience could be heard in this room as clearly as if one were downstairs attending the show. We were asked about our stay before we left and we shared these views with the on site management, who were lovely and apologetic.
Stayed 1 night in Jul 2023

10/10 Excellent

Johnelle

Liked: Cleanliness, staff & service, property conditions & facilities
Will continue to come back. Love The Maidstone vibe, staff, and loveliness.
Stayed 2 nights in Jul 2023

8/10 Good

Karen

Stayed 5 nights in Jun 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super cute boutique hotel with a great location and friendly staff.
Stayed 1 night in Jun 2023

2/10 Terrible

Alexander

Stayed 2 nights in Jun 2023

10/10 Excellent

Rosario

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stunning property!
Stayed 1 night in Jun 2023

8/10 Good

Sharon

Travelled with pets
Liked: Cleanliness, staff & service
glad they are open but there was no one at the front desk so almost no customer service also no notice about the breakfast arrangements. Hope they get their customer service act together! also they didn’t answer the phone on Thursday (busy signal) ?

8/10 Good

larissa

Stayed 1 night in Jun 2023

8/10 Good

steven

Stayed 2 nights in May 2023

6/10 Okay

Ana

Travelled with pets
Liked: Cleanliness, staff & service
Overall good experience, FYI, restaurant/bar is closed during off season. :(
Stayed 1 night in Nov 2022

10/10 Excellent

Marilena

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The best!
Stayed 3 nights in Oct 2022

10/10 Excellent

Ann

Stayed 1 night in Oct 2022

8/10 Good

Kelly

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Quick Hamptons Trip
Hotel was very nice though limited restaurant/bar hours. Room was fabulous. I called the day prior to request early check in and was told I should be fine. Upon arriving the staff informed us the central booking phone number provided with our reservation doesn’t know what they are saying and that they aren’t in the actual hotel. It was a frustrating start but ultimately the staff was helpful and the room + location was great!
Stayed 1 night in Jun 2022
Response from Haley on 7 Aug 2022
Thank you, we are glad that you were able to enjoy your stay!

4/10 Poor

Frederick, Bedford

Disliked: Staff & service, amenities, property conditions & facilities
Staff congregate in reception and store boxes; completely ruining vibe of hotel. Was sad to see staff doing pull-ups on main doorway of the hotel with zero regard for guests.
Stayed 3 nights in Jun 2022
Response from Haley on 7 Aug 2022
Thank you for your feedback as it gives us an opportunity to improve

8/10 Good

Jody

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good location Bad staircase for heavy bags.
Stayed 3 nights in Jun 2022
Response from Haley on 7 Aug 2022
Thank you for your feedback!

4/10 Poor

Jennifer

Business traveller
Disliked: Staff & service
Disappointing
I had a do not disturb and they still went in the room and half cleaned. I then noticed when I returned my Tom Ford sunglasses were missing. When I spoke to someone at the desk. I was clear that I thought they were wrapped in the sheets when they were changed. They were completely unhelpful and insisted nobody stole anything. I never accused anyone of stealing, but the customer service was terrible. I was completely thrown by the way they handled it and the manager has not reached out to me. This is also very close to a busy road and you hear the traffic all day and night.
Stayed 3 nights in May 2022

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2021

8/10 Good

Jordana Coelho, Florham Park

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant and tasteful hotel - rooms could use a bit of updating, but overall very nice experience.
Stayed 1 night in Sep 2021

4/10 Poor

Melanie

Travelled with family
Disliked: Amenities, property conditions & facilities
What could be a charmingly eclectic bed and breakfast is ruined by disinterested staff, nonexistent amenities and a general air of “Elvis has left the building”. Had it not been so expensive, I would have happily chalked it up to an off weekend, but the evidence suggested it wasn’t a one time thing. Breakfast was stale, the grounds badly in need of repair, and the bathrooms almost roadside worthy. Threadbare towels, non-draining bathtub and giant pump soap dispensers. The closet had 2 clothes hangers that had clearly been left by previous guests. It is also worth noting that the restaurant is not affiliated with the hotel so signing privileges are not allowed. We had to request housekeeping after 2 days despite being out of the room all day. I feel as though a fledgling interior designer wanted to design a hotel without having ever stayed a a hotel. Previous responses to reviews cite staff shortages, but all we saw were staff lounging in various areas of the hotel. There are many choices in East Hampton. For the price, this is not worth it.
Stayed 3 nights in Aug 2021

4/10 Poor

Donna

Liked: Cleanliness, amenities
The Maidstone is in the historic, shopping and beach area of East Hampton so the location cannot be beat. However, the old building is in need of better upkeep (for example, there was no hot water for my 2- day stay). Staff was unreachable at times and unapologetic.
Stayed 2 nights in Aug 2021

8/10 Good

John

Stayed 3 nights in Aug 2021

10/10 Excellent

Lyle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021

10/10 Excellent

William

Stayed 1 night in Aug 2021

10/10 Excellent

Rissa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Perfect stay for a work trip. Would come back for pleasure - so charming.
Stayed 1 night in Aug 2021

10/10 Excellent

Nancy

Stayed 7 nights in Jul 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

4/10 Poor

Verified traveller

Disliked: Cleanliness
Stayed 2 nights in Jul 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2021
Response from Hotel Manager on 1 June 2021
Thank you VERY much!

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service, property conditions & facilities
Rooms are beyond small very little staff
Stayed 1 night in May 2021
Response from Manager on 19 May 2021
Thanks for your insigh!

4/10 Poor

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021
Response from Hotel Manager on 21 Apr 2021
Thank you for taking the time to post. We are very happy that you enjoyed our property!

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room
Stayed 1 night in Feb 2021
Response from manager on 17 Apr 2021
Thank you!

6/10 Okay

Verified traveller

Travelled with pets, Travelled with partner
Charming property with a lot of character, but needs a bit of upkeep. The only objectionable issue was the temperature control in our room. It was a warmer April night, and the AC wasn't on yet (I assume). The wall unit in the room seemed to only do heat, and I couldn't even get the fan on it to run (seemed broken?). The windows were missing screens, so we couldn't really leave those open either- that's a super easy fix that is definitely needed. Beyond that, just a mixed bag of other small fixes that would quickly spruce up the property. There were a few places where the trim was badly damaged and needed to be replaced... a couple of tiles were loose on the bathroom floor... the bathroom fixtures probably need replacing (especially the shower head). And overall, the outside probably needs a good coat of paint! The property itself, including the garden, is really nice. The location on main street is also super convenient. I hope they make these updates and would look forward to staying there again.
Stayed 1 night in Apr 2021
Response from manager on 17 Apr 2021
Post Pandemic Work in Progress ! We look forward to seeing you again when we are all spruced up .

8/10 Good

Anthony

Stayed 1 night in Apr 2021

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s such a wonderful Inn. It’s the best in the Hamptons. It was such a perfect 3 days
Stayed 2 nights in Apr 2021
Response from Hotel Manager on 8 Apr 2021
Thank you! Thank you! Thank you!

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was very clean and in a great location, it was right across a very cute church with great dining around. The only disappointment was the size of the bathroom. Another thing is they allow dogs on the property and we heard one barking for a few hours when we were trying to sleep. That was the biggest disappointment.
Stayed 2 nights in Mar 2021
Response from Hotel Manager on 5 Apr 2021
Thank you for your very constructive comments. I'm so sorry we were not able to take care of the barking dog in real time. Our guests are usually more considerate and aware of their pets issues and that's why we allow them, but there's always someone.....

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Apr 2021
Response from manager on 21 Apr 2021
Thank you!