East Bank Village Hotels, South Bend

"The pillows and bed were very uncomfortable and the walls were very thin. "

"N/C"

"Property is definitely run down in some areas. Elevator was broken for the duration of our stay. Breakfast buffet had some decent options but the juice machine was also broken. Room was clean, but the bed was not the most comfortable and the walls are quite thin. We had to ask for toilet paper, as it wasn't restocked before our arrival. Highlight was the pool and hot tub, though the jets were malfunctioning so they weren't worth using. Wasn't a leisure trip for us, just a weekend stayover while we finished a favor for some family - can't complain too much with that context. Definitely wouldn't recommend it as vacation lodgings, but if you're just passing through it'll get you by."

"Before arriving, we had a bad day. Our flights were delayed, had to wait in line for rental car, etc. When we arrived at the hotel, here comes this cheerful girl, Terry. She greeted us with a huge smile and explained the parking. Got us help with the bags, and explained everything about the hotel. Terry promised us we would have a wonderful stay. We checked in with more smiles from behind the desk, and reassured help was there for anything we needed. Room was spacious, clean, and super comfortable. The next morning, the gym was perfect. We got coffee at the coffee shop, and greeted again with nothing but kindness. The coffee was the best, and they remember our order the next day! The room was a little pricey, but WoW, the customer service was way worth it. What a wonderful staff!!!"

"Always a great place to stay."

"Room was clean but had only 2 towels even though 3 people were booked to stay. The pool was murky and there were no pool towels. Check in was odd, we arrived after check in time but the employee didn’t know which rooms were available. Asked for towels to shower after the pool bc we had to use regular towels to dry off. We were given pool towels. We tried to explain that we used the towels in the room to dry and needed regular towels but were told to return after we used the pool towels. Nothing was terrible but the interactions were weird. "

"Sheets and towels were stained, food crumbs in room, dirty carpeting "

"Comfy bed. Room was dirty, toilet ran constantly, ac/heat vent was extremely loud. "

"Parking was bad, there was a whole pool of water that we had to drive through. MANY stink bug and there was hair on my towel when I went to use it. Staff was nice. Very run down."