Search Eagle Rock Cottage Accommodations

"Good breakfast. Room was clean and roomy. Nice location. Good parking. Quiet."

"The staff was very helpful."

"Nice and Clean. Good service."

"Great place to stop when traveling. The staff was friendly and kind. Beds are comfortable, rooms are clean, and breakfast was great!"

"Had a great stay, staff was great, breakfast was great, waffles, eggs, sausage, fried potatoes milk, cereal, yogurt, juice, toast, muffins, the room was very clean, beds was very comfortable, showers is nice, it close to the mall, restaurant, grocery store, indoor pool and much more"

"Staff was absolutely delightful and helpful Round the clock coffee tea and hot chocolate a plus The bed cover was quite dismal, lots of stains and wear There were old Cheerios in the heater/cooler"

"Hotels.com screwed up my reservation (as they did the next hotel on my multi-city trip), so I got there & only 1 room was reserved. Since it wasn’t busy, no big deal, except the front desk staff said there was some “new” system in use and they couldn’t add a room to my reservation or create a 2nd one. Completely ridiculous. So I stood in the lobby, in front of hotel staff, and had to make a reservation in my cell phone. The person who checked us in was either in a foul mood or seriously hates her job, because she was defensive & rude the entire time, when she should have been profusely apologizing & offering us freebies for the inconvenience. The room was spacious but had ridiculously inadequate storage. All in closet but only 1 rod, 4 teeny weeny shelves. There was no functional chest of drawers. The same front desk person claimed they had no additional hangers. Like many hotels, they have (presumably) used COVID as an excuse to avoid cleaning rooms daily. We asked for our room to be cleaned every couple of days, but even then only half the room was cleaned. Probably won’t stay in a Springhill Suites again unless I can’t avoid it."

"Nice large room and felt it was very clean. Staff friendly and accommodating. Located right next to The Natural Bridge and very close to historic Lexington. "

"customer service was polite with the construction that was going on at the Hotel"