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Reviews of Hotel Fire & Ice

4 out of 5
Hotel Fire & Ice
An der Skihalle 1, Neuss, NW

Reviews

9.4

Exceptional

Rating 10 - Excellent. 170 out of 238 reviews" "
Rating 8 - Good. 58 out of 238 reviews" "
Rating 6 - Okay. 7 out of 238 reviews" "
Rating 4 - Poor. 3 out of 238 reviews" "
Rating 2 - Terrible. 0 out of 238 reviews" "

9.8/10

Cleanliness

9.2/10

Staff & service

9.8/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Zachary

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our room, space for a small family was brilliant. Cute decor that gives you the lodge feel. Breakfast was nice with good options. Kids loved snowboarding.
Stayed 1 night in Dec 2023

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

8/10 Good

Dewinder

Stayed 2 nights in May 2023

10/10 Excellent

Peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
As always , great hotel great friendly staff and peaceful
Stayed 1 night in May 2023

10/10 Excellent

Peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always amazing stay. Staff friendly and you can sit and watch the skiers . Great place.
Stayed 1 night in Mar 2023

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2022

10/10 Excellent

Peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fire and ice chalets
Absolutely amazing stay in the tree chalet . Restaurant good with very helpful staff. Have stayed a few times and will again
Stayed 1 night in Aug 2021

10/10 Excellent

Peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
maz complex
What an amazing complex. I would recommend this hotel to anyone. We stayed in the treehouse and it was magnificent. But as I say the whole complex deserves praise. You have to see it to believe it
Stayed 1 night in Jun 2020
Response from Moni on 9 July 2020
Thank you very much for that great Review!

10/10 Excellent

Shiliang

Stayed 1 night in Jun 2020
Response from Moni on 9 July 2020
Herzlichen Dank!

10/10 Excellent

Peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely brilliant. Staff were great and very friendly and helpful. Restaurant good and a very pleasant stay. Definitely stay again
Stayed 1 night in Jun 2020
Response from Moni on 9 July 2020
Thanks for your great Feedback Peter!

10/10 Excellent

bob, charleston, sc

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the place was clean, good breakfast, good restaurant, cool stuff to do
Stayed 1 night in Nov 2019
Response from Moni on 25 Nov 2019
Thank you very much for your feedback! Greetings from Alpenpark Neuss ...

10/10 Excellent

Marc, Montreal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel, family room perfect for children.
Stayed 1 night in Oct 2019
Response from Moni on 2 Nov 2019
Herzlichen Dank für Ihre Bewertung und bis bald im Alpenpark Neuss!

10/10 Excellent

Annalise, Iserlohn, Germany

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a fun and unexpected place to stay and enjoy a "ski vacation" not far from home. Everything is so clean and nicely decorates, the staff is nice and the food is super tasty!
Stayed 1 night in Oct 2019
Response from Moni on 31 Oct 2019
Thank ypu very much for your feedback. Greetings from Alpenpark Neuss!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fabulous stay here. The room was clean, big and nicely decorated in a unique way. The facilities were amazing. We ate at the restaurants and had a full day of skiing and snowboarding inside. The weather outside was poor so we didn’t get to enjoy the outside activities. We will definitely book here again.
Stayed 1 night in Oct 2019
Response from Moni on 7 Oct 2019
Thank you very much for your great feedback! We look forward to welcome your family soon here at Alpenpark Neuss ..

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quirky perfection
Character full, fun and great service, plus free parking!!!
Stayed 1 night in Sep 2019
Response from Moni on 7 Oct 2019
Thank you for the great feedback!

8/10 Good

Abdullah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice treehouse
The treehouse I booked didn’t have that much of woods. Just one line of trees and there was a street afterwards. But the room was very clean, quiet and comfortable.
Stayed 1 night in Aug 2019
Response from Moni on 19 Aug 2019
Thank you for your feedback!

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
No wifi
No wifi in my room, reception told me explicitly they were not going to do anything about it Won't come back to this place.
Stayed 2 nights in Jul 2019
Response from Moni on 14 Aug 2019
Herzlichen Dank für Ihr Feedback. Es tut uns leid, dass es vor Ort Herausforderungen mit den WiFi gab. Viele Grüße aus dem Alpenpark Neuss!

10/10 Excellent

Peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wow, twice Wow and three times Wow!
I stayed in one of the 'tree-house' rooms and they are a nutty (no pun intended), as they sound. Approached along a winding path, just far enough from the main Ski-Halle to be quiet, but close enough to get to the action quickly. You feel like you're in the middle of nowhere! The room is superb, very well appointed, large enough and creatively fitted out and decorated. Excellent service from the staff. Just wow, I'll definitely be staying there again. It's also cheaper than the city centre hotels and closer to where I need to work.
Stayed 1 night in Jul 2019
Response from Moni on 24 July 2019
Thanks for your great feedback Peter! Welcoming you soon in Alpenpark Neuss

10/10 Excellent

Hsiao-Wen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from Moni on 4 June 2019
Thanks for your great feedback! See you soon in Alpenpark Neuss ...

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay with family!
This was 2nd stay in this hotel and we are always fully satisfied with everything from facilities to service. We stayed family suite room same as last time and it is really wonderful and strongly recommend to everyone. Breakfast is also so nice. Also main reason to stay here is to enjoy ski!! It opens in whole year. We will definitely come again and stay same family suite again and again.
Stayed 1 night in Apr 2019
Response from Monika on 23 Apr 2019
Thank you for your feedback! We look forward to welcoming you again in Alpenpark Neuss ...

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from Manager on 21 Mar 2019
Herzlichen Dank für Ihre Bewertung. Bis bald im Alpenpark Neuss!

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great complex for all the family
Very good hotel complex. Wish we could have stayed longer to make use of the facilities. Definitely thinking of coming back with my family
Stayed 1 night in Feb 2019
Response from Moni on 6 Mar 2019
Thank you for your great feedback! We look forward to welcoming you and your family in Alpenpark Neuss ...

10/10 Excellent

Tara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay!
We had a great stay which exceeded our expectations! We were upgraded to the tree houses- everything was clean, quiet and comfortable. The bed was so comfortable and the linens were very nice. The shower is absolutely the best and we had a real sauna in our room. Excellent value. Staff was very friendly upon check in and check out... and fast! We had a delicious breakfast and loved the fresh orange juice. We didn’t get a chance to ski, but we will definitely be back. I’ve already told several friends & family!
Stayed 1 night in Feb 2019
Response from MH on 22 Feb 2019
Dear Tara, thanks for the great feedback! We look forward to welcoming you soon in Alpenpark Neuss ...

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pros: Very clean and comfortable hotel with lots of amenities. No problem finding parking. Very nice vibe overall. Cons: In a very remote area away from the City. Limited restaurants around outside of the hotel. While parking is free, you have to get an exit ticket every morning so lining up and waiting for one could get annoying for longer stays. Overall, I'd definitely stay here again for my next business trip.
Stayed 10 nights in Nov 2018
Response from Moni on 7 Jan 2019
Servus Wiliam, thanks for your feedback! We are looking forward to welcoming you soon in the Alpenpark Neuss ...

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean hotel with an alpine feel, good beer and great food, staff brilliant
Stayed 2 nights in Jan 2018
Response from Sandra Bugge on 23 Jan 2018
Thank you for your kind reviews. Kind regards

10/10 Excellent

Chih Wei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Children love it!
Perfect for family . Can play there all day long. Very delicious foods and breakfast. We felt very relax there. Will go back there again in the future:)
Stayed 1 night in Jan 2018
Response from Hotel Fire & Ice on 9 Jan 2018
Dear Chih Wei, thank you for your kind review! With kind regards

8/10 Good

Fabien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room in a rather isolated area...
First off, the hotel looks very modern from the outside, but resembles a nice haven of piece on the inside. It hosts an inside slopes. There are a couple of eating places with one actual restaurants per se. I ate at a cafeteria style places, and the food was yummy, the service was great and all that for food I may not have enjoyed more at the restaurant. This being said, it may all be one big group or family. However, it is quite isolated. Not much around. You can walk to the nearest town, but besides a supermarket, not too much going on. So, unless you have a car, you may feel stranded unless you are into skiing, which I was not there for that. However, the room was very large, the bathroom was too. The bed was quite comfortable, the hotel was quiet and the staff was nice too. Checking in and out was a breeze. The only downside was that checkout is at 11. Not a problem for me, but this is more typical in non-chain hotels in Germany. But it may take some people by surprise.
Stayed 1 night in Oct 2017
Response from Hotel on 24 Nov 2017
Dear Fabien, many thanks for your detailed feedback. We are glad that you have liked it with us. We are looking forward to your next visit. With kind regards

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
20 euro cab ride away from everything
And strangely, no workspace in the room. We had the Bavarian themed room and there was no place to work. None. The heat could not be controlled and was on full bore. We had to sleep with the windows open. Odd for eco friendly Germany.
Stayed 5 nights in Oct 2017
Response from Hotel Fire & Ice on 24 Nov 2017
Thank you for your review. All premium rooms have a writing desk and some theme rooms. But unfortunately not the room "Bavaria". All rooms have air conditioning to regulate the temparture.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place to Enjoy some fun!
I just spent the last month across several countries of Europe and this was by far my favorite hotel. Good sized rooms, friendly staff and tons to do without leaving the grounds. The price was excellent for what you get. Not a far drive into Dusseldorf, but there's so much to do (mini golf, skiing, obstacle course, etc.) you don't need to leave the hotel. The food was excellent and the beer too. Will gladly stay again if I ever return to Germany.
Stayed 1 night in Aug 2017
Response from Hotel on 11 Sept 2017
Dear Brian, thank you very much for your review. We are looking forward to welcome you back soon. Best regards from Neuss

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, spacious rooms, great bars
The family suite was perfect - bunk beds for kids a hit! Restaurant food superb. Helpful staff. Fun playground and mini golf. Didn't ski - but fun to watch others! Great experience all around!
Stayed 3 nights in Jun 2017
Response from Hotel Fire & Ice on 17 July 2017
Thank you for your review. We are looking forward to your next visit in Neuss! With kind regards

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Hotel was great with kids.
My son is still talking about the bunk beds. Lots of space in the family suite. Charming and reasonable prices. Truly recommend despite gruff staff.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
nice hotel
On first arrival the staff were great. At check out the staff had cooled off. The hotel was very nice and a great family suite. This was perfect for our family of four. The breakfast was very good with some interesting additions. All food fresh and good selection We decided to ski so asked for a late checkout and paid an additional 30 euros for this. I would definitely recommend the hotel to friends if in the area
Response from Hotel Fire & Ice on 11 Jan 2017
Thank you very much for your review. We are looking forward to welcome you back soon. Best regards from Neuss

8/10 Good

Tony, Nebraska, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surprisingly unique
Reserved this room blindly and while in a hurry, because I needed a place relatively close to the airport. I had no idea that it was a resort style hotel. Almost bizarre, in a pleasant way, there is an indoor ski slope, terrain park, miniature golf conjoined with the hotel. The room and decor are Alpine style and immaculate. Very pleasant for our young family. Room price was unexpectedly low. The restaurant was superb. We would definitely stay here again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with fun activities. The food is great. The staff is super-friendly and helpful.
Response from Hotel Fire & Ice on 17 June 2016
Thank you very much for your review. We are looking forward to welcome you back soon. Best regards from Neuss

8/10 Good

Heidy, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, but noisy
Great quality hotel, modern, clean, comfortable, good value for money, but noise during the night was terrible. The hotel hosts a club/disco/bar over the weekend. We were woken twice at 2 am and 4am from noisy hotel guests with absolutely no consideration for others.
Response from Hotel on 5 Mar 2016
Dear Heidy, thank you very much for your review. We are looking forward to welcome you back soon. Best regards from Neuss

10/10 Excellent

KEE SUN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
Everything was just great, no complain :)
Response from Hotel on 6 Feb 2016
Dear KEE SUN, thank you very much for your review. We are looking forward to welcome you back soon. Best regards from Neuss

10/10 Excellent

colin, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good place to stay
Quick trip with a business agenda, hotel was very comfortable and facilities were great
Response from Hotel on 26 Dec 2015
Dear Colin, thank you very much for your review. We are looking forward to welcome you back soon. Best regards from Neuss

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Overall Hotel
Good Hotel. Wifi was very poor. You continuously got disconnected even in the lobby. For a hotel like this, they need to have a better service. Also, they left a free bottle of water the first day, but would not replenish for the rest of days.
Response from Hotel on 17 Oct 2015
Thank you very much for your stay and your review. Your comment regarding the Wifi we forwarded to our IT department. With Kind regards

10/10 Excellent

Jean, san diego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cool place
beautiful property clean and easy to access. The room was comfortable and I would highly recommend it.
Response from Hotel on 17 Oct 2015
Dear Jean, thank you very much for your review. We are looking forward to welcome you back soon. Best regards from Neuss

10/10 Excellent

Jean, San diego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Excellent did not eat or drink here but loved the hotel and property
Response from Hotel on 17 Oct 2015
Dear Jean, thank you very much for your review. We are looking forward to welcome you back, soon. Best Regards from Neuss

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel, unique hotel with skiing and snowboarding all year long. Clean and new, all the amenities. Our favorite hotel of our trip.
Response from Hotel on 17 Oct 2015
Thank you very much for your very kind review. Come back, soon. Best Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Superb would recommend this hotel nice , clean, comfortable,
Response from Hotel Fire & Ice on 15 Aug 2015
Thank you very much for your review. We are looking forward to welcome you back, soon. Best Regards from Neuss

10/10 Excellent

Trevor, Cornwall, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome!!!
Awesome, this hotel was excellent and a ski slope inside the hotel. It's all themed around the ski and snow theme, food excellent and they have thought of all the extra touches such as dripping water sounds of melting ice in the toilets. Highly recommended
Response from Hotel on 22 Aug 2015
Dear Trevor, thank you very much for your review. We are looking forward to welcome you back soon. Best regards from Neuss

10/10 Excellent

Jonathan, Connecticut

Liked: Cleanliness, property conditions & facilities, room comfort
Apres Ski anyone?
Really nice hotel, pretty new and it has a built in year round set of ski hills. Has a lodge like feel on the inside. Breakfast was very good and a decent value by EU standards. The reason for the less than perfect service score was that the check in staff messed up my car request for the following day. Otherwise top scores. It pretty much is in the middle of nowhere and a farther than I expected from the airport.

10/10 Excellent

Janet, Ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a fantastic Hotel
This is a beautiful hotel with fantastic staff. Nothing was too much bother for any of them. The facilities were brilliant and we enjoyed the skiing very much. The size and standard of the rooms was great and everything was sparkling clean. The food was lovely and very reasonably priced. They even did a special dinner for us when the restaurant was closed one night. I highly recommend staying here. The only tiny drawback was that it is a little bit far out from Neuss and public transport so we had to get taxis every day.

10/10 Excellent

David, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unusual and comfortable hotel
This hotel is decorated like a ski lodge, which is a bit disconcerting as the countryside is very flat outside. However it is very new and everything worked well in the room. I enjoyed the shower in the room (no bath) particularly. The hotel was also easy to find as the indoor ski slope is very tall and can be seen from quite a distance away. There were always spaces in the car park. The gym and spa appeared well equipped and continued the mountain theme in their decor. I used the hotel as a base for travelling in the area, and the location was fine for access to the motorway

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Eating breakfast looking over the ski slope
Great hotel, next to the indoor ski slope. Clean and modern interior. Definitely recommend a stay.

8/10 Good

Dan, Wilmslow

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another good stay
Hotel excellent as usual, hotel bar not much atmosphere, had dinner at the adjoining ski hall, food was lovely but service was unusually bad. Breakfast overpriced. Spa and leisure facilities excellent, only one bad point the sauna was not available to use in the morning.

10/10 Excellent

Andrea, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great service
very friendly hotel staff, well maintained hotel