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"Very disappointing experience. Breakfast was advertised as free/included, but we were later told we had to pay for it. We also accidentally left the room key in a taxi and immediately informed the hotel. Despite explaining the situation, we were threatened with police involvement and later told the taxi driver wanted 50 GEL to return the key, although the information we received directly from the driver was different. The communication from the hotel became extremely unpleasant and threatening....

"The room was clean, the staff was friendly. Unfortunately the street on which hotel stands is all dug up and work is constantly underway day an night. You don't have to walk more then half a mile, so take off-road route to Freedom Square."

"This is a quiet, clean, peaceful retreat! It's very close to many restaurants and was a perfect getaway. The staff is kind and helpful. I highly recommend a stay here!"

"This property feels like a scam. The room is extremely unclean and no basic amenities. Lots of stains on the sheets and curtains. The host was incredibly rude and dishonest, I had to call the police to sort out the money refund issue."

"He turned out to be a great friend. I highly recommend the place. Very convenient and terrific views."

"The front desk was so rude shouting at me because I pressed the bell twice because nobody responded, and he made fun of my accent. I will never forget what happened that day."

"The arrival is at Natali Inn, the hotel that was booked with the views and the location, which was the reason for choosing the hotel. But from that location they transfer you to another location and a hotel called Natali Boutique Hotel. That shouldn't be called a hotel. I all may travels this is the first time that I rate a place poor. I know it's not going to happen but a refund is deserved."

"I thought it was in a good location and had a good home feel. I would stay again. "

"Nice little family run hotel in an excellent location. The air conditioning and WiFi worked well and the rooftop terrace was beautiful. Staff was very helpful and flexible."

"Very very Bad Accommodation, i will never ever recommend to take this"

"The hostess kept the place very clean and was very helpful."