Luxury Double Room
Check availability

Reviews of Bayside Hotel Pine Street

3.5 out of 5
Bayside Hotel Pine Street
14 PINE STREET, Durban, KwaZulu-Natal

Reviews

7.2

Good

Rating 10 - Excellent. 18 out of 43 reviews" "
Rating 8 - Good. 4 out of 43 reviews" "
Rating 6 - Okay. 10 out of 43 reviews" "
Rating 4 - Poor. 4 out of 43 reviews" "
Rating 2 - Terrible. 7 out of 43 reviews" "

7.6/10

Cleanliness

6.8/10

Staff & service

3.0/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

2/10 Terrible

Archie

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing i like about the place. The room they offered me was not prepared for a guest. I didnt sleep. I had to find a ñew accommodation elsewhere The property is under renovations where you have to skip rubble More than dissatisfied
Stayed 1 night in May 2024

10/10 Excellent

Faith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful, amazing stay
Out stay was amazing we really enjoyed ourselves. The cleaner very friendly n helpful. They a always smiling. Unfortunately wen we arrive the was que at the reception n the was only 1 person working.
Stayed 3 nights in Jan 2024

6/10 Okay

N.A.

Stayed 2 nights in Jan 2024

10/10 Excellent

Nqobile

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was three days stay and i enjoyed their service in the hotel room service number one every thing was on point
Stayed 3 nights in Jan 2024
Response from Vivian Tukute on 3 Feb 2024
Dear NqobileThank you for taking the time out to share your experience with us. We're glad to know that you had a positive experience with us. Your feedback is valuable and we're always striving to improve. Hope to see you again soon.

10/10 Excellent

Emmanuel

Stayed 5 nights in Jan 2024

2/10 Terrible

Praise

Travelled with partner
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Cornelius

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was excellent 👏 👌
It was a great experience I'll like to come back. Everything was on point
Stayed 3 nights in Nov 2023

10/10 Excellent

Eric

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Durban Delight
The location was excellent for my purposes and the accommodation was great. Friendly and courteous staff all around the building from Security & Reception to the Domestic Helpers. The room was comfortable and well organised, I would use this venue again while in Durban.
Stayed 6 nights in Oct 2023

6/10 Okay

Ongezwa

Liked: Cleanliness
Stayed 2 nights in Dec 2023

8/10 Good

Grant

Stayed 1 night in Nov 2023

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Too much noise from other room and the security nothing waa done . But its very clean just like other Bayside Hotel .
Stayed 2 nights in Oct 2023

8/10 Good

Sipesihle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Vivian Tukute on 9 Sept 2023
Dear GuestThank you for taking the time out to share this feedback with us. We truly appreciate your support.Hope to see you again soon.

10/10 Excellent

Tebogo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Vivian Tukute on 9 Sept 2023
Dear TebogoWe appreciate that you took the time to tell us about your experience. We have passed on your review to our team and look forward to seeing you in our hotel again.

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Room comfort
Stayed 1 night in Aug 2023
Response from Vivian Tukute on 29 Aug 2023
Dear GuestI trust that you are well.Thank you for taking the time out to share your experience with us. Customer satisfaction is and always has been one of our top priorities. We're terribly sorry to hear about your experience and highly appreciate you bringing this to our attention.

10/10 Excellent

Sphelele

Stayed 1 night in Jun 2023

10/10 Excellent

Eric

Stayed 2 nights in Jun 2023

6/10 Okay

Thobisile

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Jun 2023

10/10 Excellent

Andile

Stayed 1 night in May 2023

10/10 Excellent

Mazwi

Stayed 1 night in May 2023

10/10 Excellent

Msizi Emmanuel

Stayed 1 night in May 2023

10/10 Excellent

Harriet

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect place to stay
Stayed 4 nights in May 2023
Response from Kirsten Anthony on 19 May 2023
Dear Harriet. Thank you for taking the time to provide wonderful feedback regarding your stay at The Bayside Hotel, 14 Monty Naicker Street. We look forward to your return in the near future. Yours in Hospitality, The Bayside Hotel team.

8/10 Good

Hasina

Stayed 2 nights in Apr 2023
Response from Kirsten Anthony on 8 May 2023
Dear Hasina. Thank you for taking the time to provide wonderful feedback regarding your stay at The Bayside Hotel, 14 Monty Naicker Street. We look forward to your return in the near future. Yours in Hospitality, The Bayside Hotel team.

10/10 Excellent

Lerato

Stayed 2 nights in Apr 2023
Response from Kirsten Anthony on 8 May 2023
Dear Lerato. Thank you for taking the time to provide wonderful feedback regarding your stay at The Bayside Hotel, 14 Monty Naicker Street. We look forward to your return in the near future. Yours in Hospitality, The Bayside Hotel team.

6/10 Okay

DOUGLAS

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Apr 2023
Response from Kirsten Anthony on 19 Apr 2023
Dear Douglas. Thank you for taking the time to provide wonderful feedback regarding your stay at The Bayside Hotel, 14 Monty Naicker Street. We look forward to your return in the near future. Yours in Hospitality, The Bayside Hotel team.

6/10 Okay

Nonjabulo

Stayed 1 night in Apr 2023
Response from Kirsten Anthony on 19 Apr 2023
Dear Nonjabulo. Thank you for taking the time to provide wonderful feedback regarding your stay at The Bayside Hotel, 14 Monty Naicker Street. We look forward to your return in the near future. Yours in Hospitality, The Bayside Hotel team.

10/10 Excellent

Sister

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023
Response from Kirsten Anthony on 19 Apr 2023
Dear Valued Guest. Thank you for taking the time to provide wonderful feedback regarding your stay at The Bayside Hotel, 14 Monty Naicker Street. We look forward to your return in the near future. Yours in Hospitality, The Bayside Hotel team.

6/10 Okay

Fairhope

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Checking in at midnight, the service was pathetic.
Stayed 2 nights in Mar 2023
Response from Kirsten Anthony on 22 Mar 2023
Dear Fairhope. Thank you for taking the time to provide feedback regarding your stay at The Bayside Hotel, 14 Monty Naicker Street. It is disheartening to hear that you did not enjoy your stay, all concerns mentioned have been reported to the Head of departments to discuss and address urgently. We do apologize for any discomfort this caused to you during your stay and hope to have the privilege of welcoming you back. Yours in Hospitality, The Bayside Hotel team

10/10 Excellent

Esther

Stayed 1 night in Mar 2023
Response from Kirsten Anthony on 22 Mar 2023
Dear Esther. Thank you for taking the time to provide wonderful feedback regarding your stay at The Bayside Hotel, 14 Monty Naicker Street. We look forward to your return in the near future. Yours in Hospitality, The Bayside Hotel team.

6/10 Okay

Raeesa

Liked: Cleanliness, room comfort
Stayed 1 night in Mar 2023
Response from Kirsten Anthony on 22 Mar 2023
Dear Raeesa. Thank you for taking the time to rate your stay at The Bayside Hotel, 14 Monty Naicker Street. We look forward to your return in the near future. Yours in Hospitality, The Bayside Hotel team.

4/10 Poor

Malusi Bhekani

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disappointment
The whole experience was spoilt by power being off from Saturday morning right through to Sunday when I checked out at 09h00. This caused me a lot of inconvenience as I could not prepare for the next days presentation using my laptop. I am very disappointed.
Stayed 2 nights in Mar 2023
Response from Kirsten Anthony on 8 Mar 2023
Dear Malusi. Thank you for taking the time to provide wonderful feedback regarding your stay at The Bayside Hotel, 14 Monty Naicker Street. It is disheartening to hear that you did not enjoy your stay, all concerns mentioned have been reported to the Head of departments to discuss and address urgently. We did have an unexpected municipality fault which was out of our control. We did report this to be attended to immediately. We do apologize for any discomfort this caused to you during your stay and hope to have the privilege of welcoming you back. Yours in Hospitality. The Bayside Hotel team.

4/10 Poor

Siyanda

Stayed 1 night in Mar 2023
Response from Kirsten Anthony on 8 Mar 2023
Dear Siyanda. Thank you for taking the time to provide feedback regarding your stay at The Bayside Hotel, 14 Monty Naicker Street. We look forward to your return in the near future. Yours in Hospitality, The Bayside Hotel team. Yours in Hospitality, The Bayside Hotel team

6/10 Okay

Thembelihle

Stayed 1 night in Mar 2023
Response from Kirsten Anthony on 8 Mar 2023
Dear Thembelihle. Thank you for taking the time to provide feedback regarding your stay at The Bayside Hotel, 14 Monty Naicker Street. We look forward to your return in the near future. Yours in Hospitality, The Bayside Hotel team. Yours in Hospitality, the Bayside Hotel team

10/10 Excellent

Nonhle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our trip was quite good regardless of the bed sheets having stAins.
Stayed 1 night in Feb 2023
Response from Kirsten Anthony on 1 Mar 2023
Dear Nonhle. Thank you for taking the time to provide wonderful feedback regarding your stay at The Bayside Hotel, 14 Monty Naicker Street. We look forward to your return in the near future. Yours in Hospitality, The Bayside Hotel team.

10/10 Excellent

Sandile

Stayed 2 nights in Feb 2023
Response from Kirsten Anthony on 20 Feb 2023
Dear Sandile. Thank you for your valued feedback regarding your stay at The Bayside Hotel, 14 Monty Naicker Street. We are glad to hear you had a fantastic stay. We look forward to your return in the near future. Yours in Hospitality, The Bayside Hotel team

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Poor
Bad experience
Stayed 3 nights in Feb 2023
Response from Kirsten Anthony on 1 Mar 2023
Dear Valued Guest. Thank you for taking the time to provide feedback regarding your stay at The Bayside Hotel, 14 Monty Naicker Street. It is disheartening to hear that you did not enjoy your stay, all concerns mentioned have been reported to the Head of departments to discuss and address urgently. We do apologize for any discomfort this caused to you during your stay and hope to have the privilege of welcoming you back. Yours in Hospitality, The Bayside Hotel team

10/10 Excellent

Nhlakanipho

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
It was amazing
Stayed 1 night in Feb 2023
Response from Kirsten Anthony on 20 Feb 2023
Dear Nhlakanipho. Thank you for your valued feedback regarding your stay at The Bayside Hotel, 14 Monty Naicker Street. We are glad to hear you had a fantastic stay with us. We look forward to your return in the near future. Yours in Hospitality, The Bayside Hotel team

6/10 Okay

Zethungele

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023
Response from Kirsten Anthony on 20 Feb 2023
Dear Zethungele. Thank you for your valued feedback regarding your stay at The Bayside Hotel, 14 Monty Naicker Street. We are glad to hear you had a fantastic stay with us. We look forward to your return in the near future. Yours in Hospitality, The Bayside Hotel team

2/10 Terrible

Christopher

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service
On arriving at the hotel, I was told that they were fully booked, even though I had a confirmation. I was sent to another hotel bayside hotel. The rate quoted for the other hotel was an extra R100. When I arrived at the other hotel, I was again quoted an extra R100 At the end, I paid more than R150 for what was originally quoted. I then had a neighbour knocking on his door for his partner to open until very late at night and I struggled to sleep. When I called reception, I expected a quick response, but it didnt happen and in the mean time this guy continued to shout for his partner to open the door for him
Stayed 1 night in Mar 2020
Response from Bayside Lodge Pine on 17 Mar 2020
Good day Sir / Mam, Trust you are well, I am sincerely sorry about your experience at Bayside Hotel. kindly provide us with your reservation details so we can look into the date the reservation was made. thank you for your valued response to make the hotel a better place, we value your response and feedback.

8/10 Good

Samke

Stayed 2 nights in Mar 2020

2/10 Terrible

THERESA

Stayed 2 nights in Mar 2020

4/10 Poor

Thembi

Stayed 2 nights in Feb 2020