Rating Details:
The property manager was very unhelpful.
The vacation rental was somewhat dirty.
I was somewhat unhappy with the location.
I was somewhat dissatisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
After a terrible experience at the original property we rented for our 5 day trip to Durango with our 3 grandchildren, VRC moved us to this lovely townhome. The original property called "River Front Cabin on 1 acre" was just awful - mouse infested, very small common areas, no cable, no wifi, weird floors that weren't carpeted but concrete, extremely narrow dangerous stairs. A terrible experience. I called VCR - at first they implied they'd get someone out the following day to manage the mouse problem. I told them that was unacceptable, we were leaving the property immediately and they needed to take care of us by providing a place to stay. After some back and forth, they finally agreed to move us immediately. The new accommodations were excellent. I just feel concerned that VRC was not going to help us move until after I pressed the issue. The rest of our stay was wonderful. I gave everything a 2 star rating because of the issues with the original property, VRC's lack of urgency to move us when I called about the mouse infestation, the overall state of the original property (very disatisfied in all aspects). Once the VRC rep realized I was not going to accept staying another minute at the property, his demeanor changed and was more than accommodating and helpful.
