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"The hotel is clean well managed with excellent help and excellent access to the city. "

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"Second stay in 8 months with family group for a big birthday celebration. A number of issues that caused anxiety and wasted time. A twin room booked but given double (eventually resolved after 3 separate attempts). Fridge requested for junior suite was a freezer and child’s medicine frozen. Brother had to search for pharmacy and get new prescription on Sunday morning (Mother’s Day). Booked area in foyer in advance for people joining us at the hotel to continue birthday celebrations. Mentioned again at check in. This hadn’t been done and I was getting frantic messages whilst finishing the 80th birthday dinner in a nearby restaurant. No recognition made by hotel of the 80th b/d. Often hotels will make some little gesture. We didn’t see much difference between superior river room and a standard room. Everything had run out at breakfast 9.45 on Monday so queues at every food item until eventually more (hot water, milk, bread, cooked food) started to appear piecemeal. Bar area and staff was good and staff very polite. But the number of issues during a two night stay (3 rooms) for a special birthday has prompted me to write these remarks. "

"Staff was friendly and welcoming"

"Gorgeous and so much fun. Came w/ my wife when visiting from Alaska. "

"Bed too soft"

"You could use a workout room with machines and free weights. Would attract the younger crowd Also suggestion about check in: ditch the auto check-in. This phase of is most important requires human connection especially when computer faults like it did with me and the room key "

"I wanted ground floor unit due to 2 people having mobility issues. sent property a request for this with no reply. arrived to be told on 2nd level with stairs as the only access. asked if we could change to ground level & told no sorry. This made our stay difficult for the ones navigating the stairs with their mobility issues "

"Lovely property with well appointed rooms. Beautiful back garden."