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"Looks clean but are not actually "

"Room great, breakfast small room for tbe number of people, general queing for coffee etc"

"Lovely breakfast - catered well for vegetarians. Helpful staff."

"Great location, friendly and helpful staff and the bar and restaurant were excellent. Would definitely stay again if visiting Birmingham."

"Check in was absolutely fine, polite, helpful and quick in providing our room cards, so no issues there. Upon arrival into the hotel room, I noticed the minibar was completely empty; also with no complimentary water set out. This I do expect in any establishment with three stars or higher. Into the bathroom, the ceiling extractor fan was screeching and noisy; requiring a small whack to quieten it down. The shower felt a little dangerous as it was extremely narrow with a boxed pipework near to my head making it that much more precarious. End of day one, and then into day two and the breakfast. Again, nothing wrong with the staff who were always polite and helpful. They do a wonderful job in often challenging times. Menu's were placed either on the table or presented to us, although far too little a time was offered for us to make a choice or decision of breakfast. Admittedly we could've asked for more time to choose, we were offered the full English cooked breakfast which wasn't terrible. The hash brown or pancake was though. Check out, the gentleman on the reception desk wasn't too welcoming or helpful; instead remained seated happily content with tip tapping away on his computer. Location I must say is absolutely wonderful and so close to the town centre. The hotel was overall very clean, with beautifully maintained grounds; although we didn't come for the lawns. When staying in 4 of 5 star establishments, and now being in my 50's; I do hold a certain expectations."

"First time staying here and we will definitely return! The location is great, staff friendly and rooms clean. Breakfast was really nice. Quite a bit of choice and the hot food was hot!"

"Great location and great price"

"We were just gutted as our electricity kept going off through the night & in the morning so couldn’t shower in pitch black!! Couldn’t fault the staff, really friendly"

"Lovely hotel, room was very spacious and clean, bathroom"