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"Great staff, lovely room, great breakfast, good location and quiet just out of the centre of town "

"We arrived 3 hrs prior to check-in time with a view of just dropping off our luggage while we went to the theatre matinée. But our room was ready has the room early which was good The staff were friendly and the room was very clean and modern. It is close to the centre and train station so ideal. Breakfast had lots of choice and quality food. Definitely would return. "

"Room/ bathroom beyond my expectations and staff efficient , friendly and welcoming. Good breakfast and altogether a great stay in this iconic hotel."

"Room was great, staff were excellent and the breakfast options were really good. Would definitely stay here again "

"Very clean and comfortable room! The one thing that sucked as they had the windows open when we arrived (in February!) and our room was FREEZING and it took quite a while to get it warm. There were great bathroom amenities, although the shower conditioner was actually just more soap when I put it in my hair. I thought I had breakfast included when I booked but was told I did not so we didn't try the breakfast as we found it quite a high price (almost 17 GBP, which is about $35 per person). The staff were not the most helpful, kind of didn't give much direction and when we called about extra pillows (there was specifically a card in the room saying we had pillow options) we were ignored the first time, called 30 minutes later and told there weren't really options and he just brought us 2 more. The location is pretty walkable to York's main sites and there's enough room to pull a car up for loading/unloading."

"Great location,really nice room and the staff were so friendly and welcoming."

"Amazing suite. Gorgeous hotel. Customer service A*. Can’t wait to stay again!"

"Spotless. Very friendly. Great location"

"Great view of York minster. "