Downtown Trujillo Hotels, Trujillo

"Yes"

"Excelente servicio "

"Firstly, it is so difficult to make a complain directly to Hotels.Com. Yesterday around 18:00 I went to check in at the hotel. For the price of USD130 I was expecting a decent hotel but when I came, I realize it was a small building and the worst was that the main entrance (glass door) was closed and locked and was not possible to get in. I was forced to find a room at a nearby hotel COSTA DEL SOL where I paid USD100 for a superior room with king size bed. The price charged by CHIMOR hotel is a skam and Hotels.Com should check better these things. I trusted your application and simply booked the most expensive hotel presented. However I could not even get there. I used a chat in your App to submit my claim yesterday but not sure if you got it. In any case. I expect to be refunded for this "

"The room and bathroom were good and quite clean. The hotel's location is very good, quite close to the Plaza de Armas, and the area is quite safe. The staff is very friendly. It's just a suggestion: it would be good if they offered a better breakfast."

"My only complaint is that this hotel is noisy inside. All the walls seem to be thin. I could hear people’s conversations and tv shows from inside my room. One morning I listened to my neighbor in the next room ranting and raving for 40 minutes before I finally went to front desk to complain. I ate the complimentary breakfast only one time; breakfast cereal served with no milk, scrambled eggs served at room temperature, and bland tasteless bread for the butter and jam. The hotel is attractive and the staff members are accommodating, but I will not stay here again."

"Better lighting, other than that excellent"