Downtown Trujillo Hotels, Trujillo

"Firstly, it is so difficult to make a complain directly to Hotels.Com. Yesterday around 18:00 I went to check in at the hotel. For the price of USD130 I was expecting a decent hotel but when I came, I realize it was a small building and the worst was that the main entrance (glass door) was closed and locked and was not possible to get in. I was forced to find a room at a nearby hotel COSTA DEL SOL where I paid USD100 for a superior room with king size bed. The price charged by CHIMOR hotel is a skam and Hotels.Com should check better these things. I trusted your application and simply booked the most expensive hotel presented. However I could not even get there. I used a chat in your App to submit my claim yesterday but not sure if you got it. In any case. I expect to be refunded for this "

"Good experience, definitely I'll be back."

"The staff was very helpful, professional and friendly. Our rooms were clean and comfortable. There were so.e small issues (the faucet in one room broke and the USB outlets in the lamp did not work) but overall it was a very pleasant experience."

"The room and bathroom were good and quite clean. The hotel's location is very good, quite close to the Plaza de Armas, and the area is quite safe. The staff is very friendly. It's just a suggestion: it would be good if they offered a better breakfast."

"Better lighting, other than that excellent"