Downtown San Diego Holidays from AU$1,667

There is no food options, bed are ok

The staff was exceptional, making our stay truly memorable. We eagerly anticipate our return to this wonderful establishment. We express our deepest gratitude to the management and staff for their exceptional kindness and hospitality towards our family. We thoroughly enjoyed our stay and look forward to returning in the future.

The hotel system was down on our first day of arrival. Despite this, the staff provided us with free margaritas, but there was a two and a half-hour wait for a room after check-in time do to the system being down.

No Fridge, easily get over charged for the mini bar. Never use the mini bar, but got charged after checked out without any notification.

The hotel has a lovely environment with beautiful gardens and a relaxing holiday atmosphere. Unfortunately, our experience with housekeeping was disappointing. Our room was not cleaned on the second night, and after we informed the hotel, the manager apologized, assured us our room would be prioritized for cleaning, and kindly gave us a $100 credit. However, that evening we found the bed was not properly made—one bedsheet was missing, and we had to wait 15 minutes for staff to bring one. Since it was already late, we didn’t wait for them to change the duvet, which also had a black spot. While we really appreciated the surroundings and atmosphere, the housekeeping issues left us disappointed, and we may consider other options in the future.