Downtown Richland Hotels, Richland

"The room was nice and clean. Breakfast was delicious! The staff were very friendly and helpful. Added bonus was the pet friendly option. Great for those of us that travel with our pups! "

"In a world, fantastic "

"Zero cleaning, zero bed change, during my week stay! Staff hides behind door next to desk ! And doesn’t come out unless you call or ring bell ? "

"Staff was helpful. There was an issue and they resolved it immediately. Otherwise it was quiet and clean. "

"Awesomeness for the entire family 👌"

"Staff was nice! Clean & quiet with a nice river view!!"

"bugs were in my room , i got moved room and still had bugs in there. i will never stay here again"

"Mix of positive experiences and a few notable concerns. Pros:
 The setting is absolutely beautiful, nestled right along the Columbia River. The property itself is clean and well-kept. Complimentary bike usage. The rooms are nice overall, with a fireplace and a nice soaking tub. Has onsite restaurant and bar. There is a spa listed as an amenity, though it appears to operate on an on-call basis rather than being regularly staffed. Cons:
 The pool was a major disappointment. It’s advertised as heated, but it was extremely cold during my entire stay. I was told something was broken, yet there didn’t seem to be any urgency to fix it over the course of the week of my stay. The beds were just okay, mine had noticeable indentations and could use flipping. Bedding is minimal (just a sheet and a thin blanket), so request extra blankets if you stay here. I also had an issue with pricing transparency. After initially booking through Expedia, I extended my stay directly through the front desk and was quoted a discounted rate. However, I later found out the nightly rates varied and ended up being about $105 more than expected. To management’s credit, they did resolve the issue after I raised it, but issue left me uneasy and impacted my trust. Service Concern: While pouring coffee, a staff member (later identified as the GM) removed the carafe, spilling hot coffee on me. There was no apology, followed by overly familiar and awkward interaction. It was unprofessional and inattentive. "

"The shower was clogged the sink as well and, the fan for the bathroom was not working "