Downtown Hotels, Banner Elk

"Great location"

"Love this property- cool vibe and great location!"

"I only checked two boxes for the search filters, kitchen and fireplace. I did not learn until I called the property to let them know I would be checking in after hours, halfway through my 6 hr drive to the property, that the fireplace was not working. I double-checked the original posting, and there was nothing stated about the fireplace not working. The property is older and a little beat-up, but it is clean and has plenty of towels and extra blankets if needed. The photos show one view of the living room, which is nice, but when you see it in person, there’s nothing else there. There’s just a hollow, empty feeling to the place. It’s not decorated to give a cozy moubtain feeling. The large, nice mountain stag artwork in the living room has an oddly overly ornate frame set at an odd position on the wall as if the rest of the furnishings recently abandoned it. The place just seems neglected and sad. There is a weird smell in the bedroom, like sweaty man odor. The mattress on the lamp/left side is deeply furrowed. The upstairs neighbor walking/moving about noise is extremely loud. I had to put on grey noise on my phone to try to block it out. It took a minute to figure out, but the heating does work. The balcony has a beautiful view. The kitchen has all the basics, but bring your own salt, pepper, spices, or olive oil, etc. The staff in the main office is very friendly and helpful."

"We enjoyed our stay. The pet freindly staff and facilities were great! Room was comfortable and clean."

"The traffic noise is horrible. If you’re expecting to relax and sleep in, don’t. You’ll be woken up early by all the loud trucks and traffic. "

"Very nice"

"You’re kidding me right? I drove 17 hours to get there in 20 minutes before pulling into the parking lot. The property called me and told me my reservation was canceled because they were overbooked. Their clerk told me what they do is cancel third-party reservations, i.e. Hotels.com, Expedia, etc., and accommodate people that walk in and are looking for a room because they will pay more money. They told me it’s not their problem and treated me like complete crap. They wouldn’t allow me to talk to a manager. Never again will I use all Holiday Inn and I’ve been IHG member for over 30 years"

"Room and hotel were great . My only complaint was the parking was limited and the lot seemed very tight to get in and out."

"My rating should be a 4.5. Everything was fine but a few minor glitches."