Dorset Holidays from AU$3,082

Te hotel was absolutely amazing!!! The design and layout we very good. The staff was on point with everything!!! Great location!!!

Really i love it thank you for suure next stay will be novotel west Fatima Ezzahra

It is a brand new hotel, opened mid May 2026. We stayed during the bank holiday weekend. It is greatly connected to the city centre in the modern financial district of Canary Wharf. Very easy to find from the underground stations are they provide are owed signage where to go, where to turn. Room itself was spacious, kitchenette well equipped. Staff was polite and very helpful. We also used late check out which casts £30. Definitely will consider the hotel for our next stay.

Overall, I had a very pleasant stay and would rate my experience 4 out of 5 stars. The staff was friendly, welcoming, and always willing to help, which I truly appreciated. The main issue during my stay was that the air conditioning in my room was not working when I arrived. Since air conditioning was listed as an included amenity, I expected it to be available from the start. After reaching out through Expedia, the issue was addressed and fixed, and I was satisfied with the resolution. However, I did spend one day without AC before it was corrected. I also had my “Do Not Disturb” sign displayed, but staff knocked on a couple of occasions to restock the minibar and provide room service. While I appreciate the attention to guest comfort and the level of hospitality, I would have preferred that the Do Not Disturb request be fully respected. That said, the staff truly went above and beyond when I was leaving for the airport. My Uber rides kept getting canceled, and I was becoming very nervous about making my flight. The hotel team quickly helped arrange a taxi for me and reassured me that I would get to the airport on time. Their kindness, professionalism, and willingness to help during a stressful situation made a lasting impression and were genuinely lifesavers. Despite a few issues, the excellent service and care shown by the staff made for an enjoyable stay overall, and I would gladly consider staying here again.

Exceptional hotel, loved our stay. Front of house staff are amazing, best service I’ve seen in a long time, credit to the hotel. Food amazing, Japanese. Beds comfortable, Very clean & smells amazing. I would definitely stay again.