Don Carlos Tennis & Sports Club Tours and Activities

The rooms are dated and furnitures are old. The balcony was not clean. The shower was loose and did not work straight. The hotel is next to a freeway and you need a car to get to anything or anywhere. There is no bellboy or security at the lobby so anyone can show up at your room randomly and you have to take care of your luggage. Obviously short staffed. The worst part was that we stayed for the first night and music was blasting from next room at 5 am with people throwing and breaking glass. No response from the hotel until 6 AM. In the morning we went to the reception and asked if they can cancel the second night and give us a refund so we can go to another hotel. The manager I believe his name was Alejandro was extremely rude and he said no they can’t since we only have stayed one night. He did not apologize neither offered a room change or anything and was extremely rude. Nothing about this hotel is a 5 star and it should be advertised as a 3 star property. Respect yourself and your money and stay at a decent place for less. Not recommended at all.