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"It is a beautiful property, walking distance from the outlet. We loved staying there in a cabin. We were told by a staff that we couldn’t check in until the official check-in time, but when I asked another staff. I was told that the room was already ready and we could check in."

"Lovely modern design. We upgraded free of charge to a Japanese style room. Great recommendation for a local restaurant with a free glass of wine voucher. The staff were very friendly also."

"The building is getting a little old but breakfast is good."

"Great hotel with a lovely Italian restaurant"

"Nice and quite"

"The hotel facility is very old like last century. The bath was not maintained clean given the high hotel paid. Not much amenities can be used but the only thing is nature appreciation if you are in that category. Overall it’s not worth the money."

"our stay at the Hotel was wonderful. The staff was very kind , respectful and helpful. The place was very clean. I will recommend the hotel to any one. Thank you."

"Beautiful place and close to station and outlet. New bar on second floor, though just opened it’ll need time to settle."

"This hotel is a perfect place to have vacation. Perfect service, perfect food, and perfect room. "

"A little out of the way, but very quiet. Going up to the Terraces is nicer than the area around the station."

"Pet friendly accommodation. All staff were so kind and very friendly. Clean and location is good."

"Very nice hotel which is close to all the sightseeing places"

"Onsen was amazing "

"Beautiful property with great staff. Perfect location to train station and shopping. We also enjoyed their breakfast options."

"Very charming hotel."

"The hotel located walking distance from Karuizawa station and Kyu Karuizawa Ginza. Room was nice size and clean. Breakfast was delicious!"

"Close to the train station (3-5 min walk). Room is tidy and staff are nice."

"The room is very clean and cozy, and the breakfast is really good too."

"Excellent hotel service and scenic frozen lake view, big living room for cooked food and great spa experience"

"Unbelievable service, excellent rooms. Everything was the utmost highest level in all facets."