LGBT Welcoming Hotels in Isla Mujeres

"Food"

"Everything was great"

"Bad service very slow on any orders in restaurant and room "

"Comida rica. Mucha variedad. Internet bueno . Habitaciones bien. Sólo que el colchón ya está para mi gusto muy aguado. Y el aire como que está programado para apagarse . "

"Bed was the most comfortable bed i have ever slept on... my only complaint is that i cant buy one in the U.S."

"Our stay at Planet Hollywood Cancun was fantastic. Manuel at the front desk was friendly and kind and upgraded us to a General Star Class for our special occasion. Luis and Mauricio from the concierge team were extremely helpful, checking in daily and assisting with last-minute restaurant reservations. However, we did have an unpleasant experience at La Cocina restaurant, where we faced issues with our reservation. Despite our explanation, the front staff and the supervisor were unconvinced, unwelcoming, and dismissive, suggesting that we make a reservation in the app like everyone else. Thankfully, Mauricio came, confirmed our reservation, and helped us get in. Once inside, we were surprised to notice many empty tables, which contradicted our expectations of a full house given the strictness at the entrance. A little leniency from the front staff would have been appreciated, especially since there were numerous vacant tables and no line of customers waiting. The hotel offered various activities, delicious food, and a beautiful environment. We loved the evening shows and the beach area. My little kid enjoyed the lazy river and the water park. My adult eldest enjoyed the Grotto bar and spent time at a different bar area at night. Our favorite dining experiences were at Tepanyaki and Gusto, and we also enjoyed lunch at the Star Class Bar & Grill. The buffet had an excellent selection. Overall, we had a wonderful vacation. Thanks to Planet Hollywood and Expedia! "

"We had an excellent experience from the moment we arrived until our departure. We felt well taken care of throughout our stay. The food options were fantastic, and while the beach was very hot in August—something we expected—the water provided a nice relief. I did anticipate that the sargassum would be cleaned up better, but it's hard to find any major complaints about the place otherwise. Our swim-up room was amazing, and the attached pool was mostly empty, only being used by neighboring guests. Overall, I would definitely recommend this place, and we would love to come back! would definitely recommend this place, and we would love to come back!"

"Loved it, never went off property."

"Excellent resort! Very relaxing."